When thinking about mobility support, we shouldn't limit ourselves to smartphones and tablets. We should think...
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about detaching the worker from the office desk.
In the last two decades, mobility support has meant replacing the trusted desktop computer with a laptop and virtual private network software. Workers can use their laptops to connect to the corporate network -- no matter where they are. Part of the effort was in finding a suitable solution for the desktop phone as well, which usually ended up as a unified communications software client on the laptop.
The problem with software clients is they need to be maintained, and reinstallations and upgrades make them a hassle to handle. WebRTC support solves this issue by seamlessly integrating communications with the browser on the laptop or any other machine.
For example, WebRTC support for mobility enables contact center agents to work from home instead of commuting to the office for a night shift.
WebRTC support extends to smartphones and tablets for BYOD. Organizations can leverage WebRTC for secure browser-based communication that can be embedded into enterprise applications. Organizations can also deploy WebRTC-supported mobile applications to allow them to work anywhere, anytime.
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Evaluating WebRTC use cases
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