Videos

Cloud video services spark adoption of conferencing tools

Video conferencing is becoming prevalent in most unified communications products. Cloud video services, in particular, have fueled the adoption of video conferencing tools.
Open-office plans prompt noise-mitigation technology

From noise-cancellation headsets to officewide acoustic management systems, organizations are looking to quell noisy chatter associated with open-office environments.

New contact center services boost customer engagements

Contextual communications within contact center services can improve customer engagement. New products from Oracle and TTEC aim to ease the exchange between customers and agents.
How to select a UCaaS provider amid market volatility

As mergers and acquisitions swirl around the UCaaS market, organizations need to inspect potential vendors' long-term financial stability and product roadmaps.
New Microsoft Teams features on deck, but more work needed

Microsoft has made progress, as it moves Skype for Business features into Microsoft Teams. But more capabilities, especially enterprise voice features, are needed.
Cisco Spark Room 70, Polycom Pano advance conference room tech

Many video collaboration vendors are trying to innovate around conference room technology. Cisco and Polycom are two examples of vendors taking different approaches.
Team collaboration tools spreading enterprise-wide

Messaging-centric team collaboration apps are becoming more prevalent, as distributed groups of workers adopt this cloud-based technology. Microsoft Teams chases this trend.
API vendors show how to build web-calling features

In this video, see how API vendors are providing the building blocks to support web-based communications. Browser-based calling, in particular, is a fundamental feature.
Voice applications, analytics suites part of UC evolution

In this video, Vonage and Plantronics demonstrate their latest innovations. See how a voice API and analytics suite are helping advance enterprise communications.
Cisco Spark Board, Polycom camera refocus on video conference rooms

While big boardroom video conferencing deployments are perhaps a thing of the past, video meetings could find a new home in small and medium-sized meeting rooms.
Unified communications platforms get contextual, customizable

UC clients often undergo evolutionary development, rather than revolutionary changes. See how two vendors in particular are looking to advance enterprise communications.
Do communication APIs complement or challenge UC products?

Embedded communications, like click-to-call or click-to-video, can enhance business workflows. But are these new API tools ready for enterprise use?
Unified communications vendors and users continue consolidation

In this video with analyst Irwin Lazar, explore some key market trends, including industry consolidation, UC analytics and the emergence of artificial intelligence tools.
Cloud unified communications carrying more clout

Current cloud trends in unified communications include hybrid deployments and an increase in video conferencing adoption. But is hybrid just one step toward a pure-cloud model?

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