Videos

5 tips to get started with Zoom meetings for beginners

While online conferencing services can't fully replicate a face-to-face meeting, these Zoom tips can help employees make the most of their remote meetings.
Cloud video services spark adoption of conferencing tools

Video conferencing is becoming prevalent in most unified communications products. Cloud video services, in particular, have fueled the adoption of video conferencing tools.

Open-office plans prompt noise-mitigation technology

From noise-cancellation headsets to officewide acoustic management systems, organizations are looking to quell noisy chatter associated with open-office environments.
New contact center services boost customer engagements

Contextual communications within contact center services can improve customer engagement. New products from Oracle and TTEC aim to ease the exchange between customers and agents.
How to select a UCaaS provider amid market volatility

As mergers and acquisitions swirl around the UCaaS market, organizations need to inspect potential vendors' long-term financial stability and product roadmaps.
New Microsoft Teams features on deck, but more work needed

Microsoft has made progress, as it moves Skype for Business features into Microsoft Teams. But more capabilities, especially enterprise voice features, are needed.
Cisco Spark Room 70, Polycom Pano advance conference room tech

Many video collaboration vendors are trying to innovate around conference room technology. Cisco and Polycom are two examples of vendors taking different approaches.
Team collaboration tools spreading enterprise-wide

Messaging-centric team collaboration apps are becoming more prevalent, as distributed groups of workers adopt this cloud-based technology. Microsoft Teams chases this trend.
API vendors show how to build web-calling features

In this video, see how API vendors are providing the building blocks to support web-based communications. Browser-based calling, in particular, is a fundamental feature.
Voice applications, analytics suites part of UC evolution

In this video, Vonage and Plantronics demonstrate their latest innovations. See how a voice API and analytics suite are helping advance enterprise communications.
Cisco Spark Board, Polycom camera refocus on video conference rooms

While big boardroom video conferencing deployments are perhaps a thing of the past, video meetings could find a new home in small and medium-sized meeting rooms.
Unified communications platforms get contextual, customizable

UC clients often undergo evolutionary development, rather than revolutionary changes. See how two vendors in particular are looking to advance enterprise communications.
Do communication APIs complement or challenge UC products?

Embedded communications, like click-to-call or click-to-video, can enhance business workflows. But are these new API tools ready for enterprise use?
Unified communications vendors and users continue consolidation

In this video with analyst Irwin Lazar, explore some key market trends, including industry consolidation, UC analytics and the emergence of artificial intelligence tools.
Cloud unified communications carrying more clout

Current cloud trends in unified communications include hybrid deployments and an increase in video conferencing adoption. But is hybrid just one step toward a pure-cloud model?
Unified critical communications reinforce employee safety

Enterprises face potential threats every day, whether it's an office shooting or cyberattack. Critical communication tools, however, can help protect employees and operations.
Communications platform bundles make APIs more valuable

Organizations can leverage communications platform as a service with bundles that offer all the capabilities they need for embedded communications in their business applications.
The key to integrating communications is the right CPaaS provider

Organizations that plan on integrating communications with their business apps must carefully evaluate potential communications platform as a service providers to find the best fit.
Integrate communications and business apps with CPaaS

CPaaS is the next step in unified communications as the ability to integrate communications in business apps becomes a necessity for increasingly digital organizations.
How to evaluate team collaboration software vendors

The team collaboration software market has grown exponentially. To make sure employees have the right tools, organizations should carefully evaluate team collaboration vendors.
Are team collaboration apps right for your organization?

Every organization has characteristics that can benefit from deploying team collaboration apps, whether it's supporting a mobile-first strategy or evolving employee workflows.
Collaboration tools for businesses empower teamwork

As the trend toward digital organizations grows, team collaboration tools for businesses emerge to address new requirements and support employee agility and productivity.
Office 365 enterprise users need to juggle features with costs

When evaluating Microsoft Office 365 enterprise plans, companies need to consider various prices and applications before committing to a migration.
Office 365 telephony faces on-premises vs. cloud divide

As Microsoft continues its foray into unified communications, Office 365 telephony, a cloud service, is not yet a full replacement for on-premises telephony systems.
Remote collaboration becomes hands-on with visual workspaces

Immersive, visual collaboration platforms connect remote workers with in-office staff and help team members visualize data. But these products come at a cost.
Startups showcase mobile innovations at Enterprise Connect

At the Enterprise Connect Innovation Showcase, six startups displayed their mobile products and services, ranging from location tracking to real-time communications.
Cloud communication, mobility spotlight UC innovations

Mobility and cloud communications offer vendors and users great opportunities to innovate. Check out some of the latest UC services from Enterprise Connect.
New video conferencing services highlight UC market trends

CafeX, Cisco and Vidyo show off their latest video collaboration services at Enterprise Connect. Innovations include browser-based conferencing and cloud-based API frameworks.
Cloud-based video conferencing gathers steam

Cloud-based video conferencing can help enterprises save time and money, as the expensive, big boardroom deployments are a thing of the past, according to one expert.
Team messaging apps face hype vs. adoption dilemma

Slack and other team messaging apps are popular among enterprise workers, even as IT departments try to figure out if these apps are right for their organizations.
How to evaluate potential UC management providers

Organizations shouldn't just pick any UC management provider for their UC deployment. Learn the management requirements organizations should use to evaluate potential providers.
Taking a top-down management approach to UC

The complexity of a UC deployment requires a new way of looking at management practices. A top-down management approach to UC offers more benefits than traditional approaches.
Why UC management is a business must-have

Management should not be an afterthought when planning a UC deployment. Learn why UC management can help organizations overcome UC's complexity to reap its benefits.
How to bring Wi-Fi technology to the classroom

Mobile devices are making their way into school curricula and education institutions must have network infrastructure to support Wi-Fi technology for education.
How Wi-Fi services benefit the retail industry

Retailers are looking for new ways to engage with customers in an increasingly digital space. Watch this video to learn how deploying a Wi-Fi network boosts customer engagement.
Wi-Fi technology in the healthcare industry

The healthcare industry stands to benefit greatly from Wi-Fi technology. Watch this video to learn what challenges must be addressed to reap those benefits.
Award finalists Vidyo, Unify, 8x8 ramp up innovation

Wearables technology, collaboration software and phone call analytics products showcase the current depth of offerings in the unified communications market.
Messaging apps headline Enterprise Connect

Recapping the Enterprise Connect conference, Nemertes Research analyst Irwin Lazar says pervasive messaging apps are changing collaboration practices.
WebRTC use cases extend beyond contact center

Big vendors need to heed the proliferation of WebRTC, says Tsahi Levent-Levi, a WebRTC consultant and Enterprise Connect 2015 conference speaker.
UC cloud services ready for prime time

Adopting UC cloud services means faster deployment times, lower costs and more consistent features. Learn why in this video.
Keeping up with the revolution in conference room technology

Conference room technology is advancing in leaps; is your space keeping up?
Highlights from the Enterprise Connect conference expo floor

This year's Enterprise Connect conference featured innovations that allow enterprises to increase productivity and better connect with customers.
WebRTC and its impact on the enterprise

At Enterprise Connect 2013, VP of Nemertes Research Irwin Lazar discusses the hype around WebRTC.

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