The nature of work is changing, and unified communications gives organizations a competitive advantage to keep up with new business and employee needs.
A UC deployment can help solve communication and collaboration challenges, improve productivity and provide cost savings. But poor application and network performance, and other issues, can negatively affect user adoption of a UC deployment.
That's where UC management comes in, according to Zeus Kerravala, principal analyst at ZK Research.
Organizations that want adoption success must deploy UC management before implementing a new UC system or application, Kerravala said.
"Ultimately,” Kerravala said, you need to set a baseline in order to be "able to understand how the environment changes over time. Maybe there's no problem right now, but over time you can predict that a problem will occur and you can solve the problem before it actually happens."
Not only can UC management proactively address performance issues, but it can shorten time to resolve a problem by as much as 90%, Kerravala said.
"My research shows the majority of time spent solving a problem is identifying where that problem is," he said. "If you have the right management tools in place, it can laser in on what's causing a problem, and you can greatly shorten the time to resolve a problem."
Watch this video to learn about the other challenges facing a UC deployment and the ways that UC management can address and solve these challenges.