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Have UC and collaboration cloud services finally matured?

Cloud has become a major player in the evolution of IT, and cloud computing an ideal delivery model, with more enterprises pushing their content into the cloud. Enterprises that want to improve collaboration are also looking to the cloud, but have unified communications and collaboration (UCC) cloud services matured enough to make this a reality? They have, says Zeus Kerravala, principal analyst at ZK Research.

In this webinar, Kerravala explains how enterprises that deploy UCC cloud services can take the complexity out of UCC deployments with faster deployment times, lower costs and more consistent user features.

Kerravala says many enterprises struggle with UC deployments. Some organizations lack the necessary expertise to go beyond basic UC deployments; other organizations lack the budget necessary for high-cost, aggressive deployments. But the cloud can change all that.

The cloud acts as a Rosetta Stone for communications, Kerravala says. Cloud-based UCC is a simple and scalable platform that takes control of infrastructure and delivers a consistent set of features for users across networks. The principles of the cloud remain the same whether an enterprise is deploying a private, public or hybrid cloud.

Kerravala discusses the benefits that come from deploying cloud-based UCC, from centralized management to disaster recovery. The cloud scales administrative functions and management tasks through a centralized portal, saving time and enhancing productivity.

Disaster recovery is one of the most misunderstood parts of the cloud, Kerravala says. Disaster recovery can create a better environment with better uptime with redundancy and failover options for data networks, and auto-rerouting and IP failover for voice networks.

Cloud-based UCC means enterprises can now not only work with workers based in corporate offices but also collaborate with telecommuters, branch offices and business partners. This is possible because the cloud removes the need for specialty software or VPNs, Kerravala says. Thanks to the centralized portal that often comes with a cloud service, the user experience is consistent across any network.

Watch this video for everything your enterprise should know about unified communications and collaboration cloud services.

Read part three of this series to learn how to extend UCC to mobile devices.

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