Tips

Tips

• How the net neutrality ruling could disrupt UC services

  Repealing net neutrality could raise operating costs for businesses as they try to maintain reliable voice and video communications across the internet.  Continue Reading

• Five predictions for communication and collaboration trends in 2018

  In the new year, watch for team collaboration tools to become the primary user interface. And one UC vendor might mark the end of life for its on-premises platform.  Continue Reading

• Twilio Studio visual builder eases communications design

  The CPaaS market continues to evolve, as Twilio Studio offers a visual drag-and-drop interface that could reduce the reliance on developers to build communications tools.  Continue Reading

• Cloud communication services are not for everyone

  Large enterprises, in particular, have been wary of adopting cloud-based communications for a variety of reasons. But that sentiment might be changing.  Continue Reading

• How click-to-call buttons threaten call center security

  For contact centers, click-to-call capabilities add another layer of security concerns. Denial-of-service attacks and premium rate fraud can be especially harmful.  Continue Reading

• Virtual assistant apps not quite geared for businesses, yet

  While popular among consumers, virtual assistant tools are not exactly deployed in enterprises. But IT leaders are showing interest in this emerging business technology.  Continue Reading

• Managed video conferencing services still play a key role

  Although video meetings have become more reliable and easier to use, managed video services still serve an important role, especially for large enterprises with complex networks.  Continue Reading

• Video conferencing usage gets new analytics to gauge ROI

  Instead of assuming video ROI success, enterprises can now see a correlation between video conferencing usage and productivity with the help of new analytics tools.  Continue Reading

• Integrating apps helps spur digital workplace projects

  Building a digital workplace starts by integrating apps and customizing information, so workers can be more productive and efficient across locations and devices.  Continue Reading

• Intent-based networking simplifies traffic management of UC apps

  Intent-based networking can help enterprise IT groups streamline and automate the configuration and management of real-time voice and video communications.  Continue Reading

• IT staffs see changing roles amid cloud UC

  IT roles are shifting, as more companies adopt cloud services. IT staffs must now ensure they are leading the adoption of new capabilities that deliver business value.  Continue Reading

• Is a communications API SLA strong enough for enterprises?

  When downtime occurs, an API service-level agreement should pinpoint customer and vendor responsibilities. Enterprises will need to monitor their API SLA closely.  Continue Reading

• Digital whiteboard market poses promise and pitfalls

  Touchscreen whiteboards enhance content sharing and visual collaboration amid persistent workflows. But these newfangled products do have their limitations.  Continue Reading

• Apple Business Chat looks to polish customer messaging

  Harvesting the power of the iPhone, Safari web browser and other search assets, Apple is looking to cultivate integrated chat between businesses and customers.  Continue Reading

• Cloud video services offer business-grade quality

  With advancements in cloud video services and public internet stability, business video calling now offers additional benefits, such as improved quality and reliability.  Continue Reading