Tips

Tips

• UCaaS market for next-generation features APIs, AI, more

  The market for unified communications as a service is getting crowded. To stand out, vendors must now offer next-gen features, such as AI and contact center integration.  Continue Reading

• 4 ways AI services can improve video meeting room technology

  AI is making its way into meeting rooms to improve productivity and enhance collaboration. AI services are addressing employee collaboration needs in four ways.  Continue Reading

• Five steps to managing team collaboration apps

  Team collaboration management can be difficult when organizations are juggling multiple app deployments. But five steps can improve management of team collaboration across an organization.  Continue Reading

• Design huddle rooms to mirror team collaboration workflows

  Different teams conduct different types of meetings. As a result, small conference rooms should be customized to accommodate specific collaboration workflows.  Continue Reading

• Benefits of artificial intelligence in communication

  Enterprises that want to enhance their UC strategies can see several benefits of artificial intelligence in communication, collaboration, information access and UC endpoint control.  Continue Reading

• Six tips to deploy a quality unified communications system

  In order to troubleshoot a unified communications system, IT leaders should have a written list of common problems and a description of how to resolve those issues.  Continue Reading

• How to monitor application performance in the cloud

  As you move real-time applications to the cloud, you might relinquish some network control. However, several mechanisms are available to monitor application performance.  Continue Reading

• Use cases for IoT and UC integration starting to emerge

  The convergence of IoT and UC technologies seems to be emerging. IoT tools, for example, could track the use of meeting rooms and interact with collaboration apps.  Continue Reading

• GDPR rules have big effect on UC applications

  The European Union General Data Protection Regulation sets tighter controls on businesses and how they handle customers' personally identifiable information.  Continue Reading

• AV1 video codec carries clout with royalty-free status

  Industry giants, including Cisco and Microsoft, have backed AOMedia's new royalty-free codec. So, what does this mean for royalty-bearing video coding standards?  Continue Reading

• Will social messaging apps and Apple Business Chat supplant SMS?

  The limitations of SMS are starting to emerge. Meanwhile, social messaging apps and Apple Business Chat offer richer interactions between customers and contact centers.  Continue Reading

• Software for team collaboration presents deployment challenges

  When organizations evaluate team collaboration apps, should IT or lines of business implement the service? The answer might be somewhere in the middle.  Continue Reading

• Weighing cloud UC deployment options

  UC deployment has evolved, and enterprises can now choose from on-premises or cloud-based UC options or a mix of both. Find out how to decide which UC model is right for you.  Continue Reading

• Communication API vendors offer serverless architecture benefits

  A serverless architecture benefits communication developers in several ways, including fewer maintenance tasks, automated scalability and quicker time to market.  Continue Reading

• Which business messaging app will prevail in the contact center?

  Apple, Facebook and Google are rolling out messaging apps that connect businesses and consumers. As a result, contact centers should consider an omnichannel messaging strategy.  Continue Reading