Tips

Tips

• Have mobility and messaging trumped business voice communications?

  The value of voice communications has not really changed, but telephony is no longer the hub of workplace communication, according to one telecom expert.  Continue Reading

• How AI services are converging with unified communications

  Though still in early days, the nexus of artificial intelligence and unified communications is emerging, as AI tools could help streamline collaboration processes.  Continue Reading

• Enterprise 911 services need proper call routing, user tracking

  Mobile workers and government rules could force enterprises to enhance their 911 services. In particular, call routing and employee-location management are key issues.  Continue Reading

• We need to talk ... about team chat app security

  Team collaboration applications such as Slack and Unify Circuit can make life easier for enterprises. But for some organizations, the risk might not be worth the reward.  Continue Reading

• How UC channel partners can capitalize on communication APIs

  IT teams often lack developer resources to integrate communication APIs. But UC channel partners can step in to help customers embed communications into their workflows.  Continue Reading

• Communication APIs have some unpredictable traits

  Programming a communications API should be pretty seamless. But watch out for the asynchronous nature of the technology and unpredictable user behavior.  Continue Reading

• WebRTC market expected to see more gradual changes

  In the new year, track these WebRTC market trends -- the proliferation of API platforms, the adoption of live broadcast streaming, and whatever Microsoft and Apple decide to do.  Continue Reading

• Enterprise mobile video calls fill collaboration gaps

  Mobile video conferencing can promote better meeting engagement. But enterprise users need to take steps to maintain an effective video collaboration session.  Continue Reading

• Track these six UC and collaboration trends in 2017

  The 2017 forecast for unified communications trends includes a flurry of APIs, a steady stream of video, a team-messaging tempest and, of course, a high chance of clouds.  Continue Reading

• CPaaS and API trends: Forecasting the future of embedded communications

  The CPaaS and API market has been bustling this past year, with acquisitions and new vendors emerging. Let's take a look at some of the API trends to track in 2017.  Continue Reading

• API planning for enterprises requires ample due diligence

  When integrating APIs into your business applications, be sure to forecast your communications traffic, rank your business performance metrics and try out potential vendors.  Continue Reading

• Decoding the CPaaS market: A look at vendors, products and customers

  Communications platform as a service, or CPaaS, came to life in 2016. The evolving market exudes a dual nature with two kinds of customers, products and vendors emerging.  Continue Reading

• Integrate contact center and unified communications platforms

  The lines are blurring between contact center and unified communications platforms, as team messaging capabilities help agents collaborate and resolve customer issues.  Continue Reading

• Vidyo migrating to video APIs from enterprise video conferencing

  With its video platform as a service, Vidyo is focused on embedding video into workflows. But is this focus too narrow, or can it be positioned as a leading platform?  Continue Reading

• How to calculate video conferencing bandwidth requirements

  Image motion, frame rates and screen resolution often dictate video conferencing bandwidth requirements. The number of endpoints and concurrent calls are also key factors.  Continue Reading