Tips

Tips

• Speech technology in the contact center: an open standards issue

  A Service Oriented Architecture (SOA) gives companies the flexibility to treat elements of business processes and the underlying IT infrastructure as secure, standardized components (services) that can be rapidly reused and combined to address ...  Continue Reading

• The evolution of speech technology

  Will the pervasiveness of speech cause a revolution in the IT industry, or will it drive the evolution of IT and contact centers in terms of improving their ability to retain customers, bring down costs and create new streams of revenue? Learn how ...  Continue Reading

• The connected edge

  The dust around VoIP is starting to settle and best practices for making it work properly are taking shape. Distinct camps have formed with particular approaches to assessing and monitoring networks, plus some interesting hybrid technologies. Figure...  Continue Reading

• VoIP for Dummies: Chapter 5: Getting Switched

  Chapter five from "VoIP for Dummies" covers ways to support VoIP over the PSTN, methods for controlling millions of calls and detailed descriptions of common QoS issues. Learn more about ISDN transport, DSL transport, SS7 and cost control here.  Continue Reading

• IEEE 802.11e: QoS for wireless networks

  Voice and multimedia on wireless networks have made necessary the addition of quality of service (QoS) facilities to the IEEE 802.11 MAC layer standard. The extension 802.11e adds QoS facilities plus a set of performance enhancements. David Jacobs ...  Continue Reading

• Six ways VoIP will save you money

  Uncover six ways that VoIP can deliver savings, and provide users with a head start on future improvements and upgrades.  Continue Reading

• SIP paving the way for real-time media

  IETF developed SIP, the text-based protocol, specifically to address distributed applications of the IP world. SearchEnterpriseVoice.com expert, Sanjeev Sawai, explains why SIP will be the catalyst for application-level innovation in the near future.  Continue Reading

• Three steps to IP call center implementation

  IP call centers are more flexible and less expensive than TDM-based systems and also provide more consistent communication. Here are three steps to consider when making the move from the traditional call center to IP.  Continue Reading

• VoIP natural fit with text-to-speech information delivery

  Text-to-speech translation software enables VoIP users to listen to e-mails, text messages, or other textual information. Understanding what's involved in text-to-speech also helps to highlight some of the potential technical hurdles involved.  Continue Reading

• CDP and multi-vendor networks don't mix

  Cisco switches and CDP go hand-in-hand, but when non-Cisco switches and CDP meet, interesting things happen.  Continue Reading

• Harnessing the power of presence in five steps

  Here are five steps to smoother communication through the power of presence.  Continue Reading

• Cisco CallManager Best Practices- Chapter 1: Planning the CallManager Implementation

  "Cisco CallManager Best Practices" offers best practice solutions for CallManager and related IP telephony components such as IP phones, gateways and applications. Written in short, to-the-point sections, this book lets you explore the tips, tricks,...  Continue Reading

• Voice over IP Fundamentals- Chapter 1: Overview of the PSTN and Comparisons to Voice over IP

  The Public Switched Telephone Network (PSTN) has been evolving ever since Alexander Graham Bell made the first voice transmission over wire in 1876. But before explaining the present state of the PSTN and what's in store for the future, it is ...  Continue Reading

• Fixed mobile convergence (FMC): How far we've come, how far we need to go

  The fixed line industry is nearing the final stages of two transformations: the conversion of analog networks, infrastructure and devices to digital and the convergence of voice, data and video. But, like any complex technology, there are inherent ...  Continue Reading

• Defining traffic telecommunications style

  There are three types of traffic: voice, data and image -- each with its own set of requirements for transmission. Find out here how these different types of traffic are quantified.  Continue Reading