Tips

Tips

• Voice over IP Crash Course, Chapter 4: Validating the existing network

  Recent advances in VoIP (Voice over IP) technology have made it the solution of choice for voice service because of its low cost and increased reliability. Voice over IP Crash Course offers practical technology coverage, while discussing the ...  Continue Reading

• Product review: Priority VoIP appliance

  Ed Tittel takes a look at the Broadband Booster from Hawking Technology, a device designed to enhance performance of VoIP.  Continue Reading

• Troubleshooting VoIP -- Not!

  The VoIP industry continues to be challenged by an incomplete framework of management solutions. Learn how experts in a recent panel session at VON 2005 addressed the challenge of troubleshooting VoIP.  Continue Reading

• Routing TCP/IP- Chapter 14: Route Maps

  Chapter 14 of Routing TCP/IP reviews the basic use of route maps and how to configure them. This chapter also presents two case studies on policy routing and Quality of Service.  Continue Reading

• Product review: USB Cordless DUALPhone provides easy Skype access

  The USB Cordless DUALPhone is a good solution for small to midsized businesses looking for a compact, do-it-all cordless Skype/POTS handset. This advanced IP telephone is absurdly easy to configure, install and deploy. Learn more about its features ...  Continue Reading

• A do-it-all remote office IP handset: The Zultys Zip 4x5

  The Zip 4x5 has a lot to offer for remote office/home office users in need of a do-it all IP phone.  Continue Reading

• Telecom expenses: Watch out for 'cost creep'

  This article from IT Business Edge is a brief Q&A with Alan E. Gold, chief marketing officer for Avotus Corporation. Learn how to manage telecom expenses and get the biggest bang for your buck here.  Continue Reading

• Speech technology in the contact center: an open standards issue

  A Service Oriented Architecture (SOA) gives companies the flexibility to treat elements of business processes and the underlying IT infrastructure as secure, standardized components (services) that can be rapidly reused and combined to address ...  Continue Reading

• The evolution of speech technology

  Will the pervasiveness of speech cause a revolution in the IT industry, or will it drive the evolution of IT and contact centers in terms of improving their ability to retain customers, bring down costs and create new streams of revenue? Learn how ...  Continue Reading

• The connected edge

  The dust around VoIP is starting to settle and best practices for making it work properly are taking shape. Distinct camps have formed with particular approaches to assessing and monitoring networks, plus some interesting hybrid technologies. Figure...  Continue Reading

• VoIP for Dummies: Chapter 5: Getting Switched

  Chapter five from "VoIP for Dummies" covers ways to support VoIP over the PSTN, methods for controlling millions of calls and detailed descriptions of common QoS issues. Learn more about ISDN transport, DSL transport, SS7 and cost control here.  Continue Reading

• IEEE 802.11e: QoS for wireless networks

  Voice and multimedia on wireless networks have made necessary the addition of quality of service (QoS) facilities to the IEEE 802.11 MAC layer standard. The extension 802.11e adds QoS facilities plus a set of performance enhancements. David Jacobs ...  Continue Reading

• Six ways VoIP will save you money

  Uncover six ways that VoIP can deliver savings, and provide users with a head start on future improvements and upgrades.  Continue Reading

• SIP paving the way for real-time media

  IETF developed SIP, the text-based protocol, specifically to address distributed applications of the IP world. SearchEnterpriseVoice.com expert, Sanjeev Sawai, explains why SIP will be the catalyst for application-level innovation in the near future.  Continue Reading

• Three steps to IP call center implementation

  IP call centers are more flexible and less expensive than TDM-based systems and also provide more consistent communication. Here are three steps to consider when making the move from the traditional call center to IP.  Continue Reading