• VoIP management tools: Buy now or pay later

    Managing your VoIP systems is essential, yet the tools for doing so have not yet evolved to the point where any one vendor's product can satisfy your needs on its own. In this tip from IP communications guru Gary Audin, find out what your management...  Continue Reading

  • SIP school: A to Z on SIP

    Whether you're an end user or an IP network engineer, this primer will help you clear a strategic path to SIP. You'll uncover some of the relevant services and solutions that SIP can provide for the enterprise. Additionally, you'll learn what IT ...  Continue Reading

  • VoIP billing and tracking

    What are your options for keeping track of VoIP calls made in your organization? How can you manage the billing process? In this tip, we profile your options, including software-based tracking and billing, hosted solutions and outsourcing.  Continue Reading

  • Planning VoIP deployment

    Barrie Dempster discusses management of the VoIP PBX and proposes that it be treated as another service managed by network administrators. He also documents how voice connectivity relates to data networks and how to effectively and securely ...  Continue Reading