• VoIP maintenance: Creating a schedule for patches and upgrades

    VoIP systems fall under the same type of maintenance guidelines as other networking equipment. In this tip, learn guidelines and best practices for scheduling your VoIP systems maintenance.  Continue Reading

  • QoS for VoIP: The hidden cost

    Quality of Service (QoS) technology can ensure that your VoIP traffic is prioritized to create an optimal end-user experience. But QoS is no magic bullet for performance, and it may not deliver what you've bargained for. In this tip, Loki Jorgenson ...  Continue Reading

  • VoIP management tools: Buy now or pay later

    Managing your VoIP systems is essential, yet the tools for doing so have not yet evolved to the point where any one vendor's product can satisfy your needs on its own. In this tip from IP communications guru Gary Audin, find out what your management...  Continue Reading

  • SIP school: A to Z on SIP

    Whether you're an end user or an IP network engineer, this primer will help you clear a strategic path to SIP. You'll uncover some of the relevant services and solutions that SIP can provide for the enterprise. Additionally, you'll learn what IT ...  Continue Reading

  • VoIP billing and tracking

    What are your options for keeping track of VoIP calls made in your organization? How can you manage the billing process? In this tip, we profile your options, including software-based tracking and billing, hosted solutions and outsourcing.  Continue Reading