Tips

Tips

• GDPR rules have big effect on UC applications

  The European Union General Data Protection Regulation sets tighter controls on businesses and how they handle customers' personally identifiable information.  Continue Reading

• AV1 video codec carries clout with royalty-free status

  Industry giants, including Cisco and Microsoft, have backed AOMedia's new royalty-free codec. So, what does this mean for royalty-bearing video coding standards?  Continue Reading

• Will social messaging apps and Apple Business Chat supplant SMS?

  The limitations of SMS are starting to emerge. Meanwhile, social messaging apps and Apple Business Chat offer richer interactions between customers and contact centers.  Continue Reading

• Software for team collaboration presents deployment challenges

  When organizations evaluate team collaboration apps, should IT or lines of business implement the service? The answer might be somewhere in the middle.  Continue Reading

• Weighing cloud UC deployment options

  UC deployment has evolved, and enterprises can now choose from on-premises or cloud-based UC options or a mix of both. Find out how to decide which UC model is right for you.  Continue Reading

• Communication API vendors offer serverless architecture benefits

  A serverless architecture benefits communication developers in several ways, including fewer maintenance tasks, automated scalability and quicker time to market.  Continue Reading

• Which business messaging app will prevail in the contact center?

  Apple, Facebook and Google are rolling out messaging apps that connect businesses and consumers. As a result, contact centers should consider an omnichannel messaging strategy.  Continue Reading

• Is the virtual SBC market poised for rapid growth?

  Recent market developments and research indicate virtual SBC products could see a significant upswing, as companies find success with virtualized offerings.  Continue Reading

• Conference rooms of the future target meeting efficiency

  When overhauling your meeting room technology, don't forget the basics, such as high-speed network connectivity and power accessibility for all end users.  Continue Reading

• The evolution of unified communications technologies

  Over the years, unified communications tools have evolved to incorporate different modes of collaboration. Enterprises need to be receptive to this ongoing innovation.  Continue Reading

• Room-based video conference software aids workflows, management

  Huddle rooms, or small meeting rooms, can benefit from room-specific video conferencing software that enhances collaboration workflows and IT management.  Continue Reading

• Microsoft Teams integration with Cisco Spark presents challenges

  Microsoft and Cisco interoperability does exist in unified communications. But, for team collaboration, Microsoft Teams integration with Cisco Spark adds another wrinkle.  Continue Reading

• How to navigate the enterprise collaboration market

  When evaluating enterprise collaboration services, first look inward at your company needs. Some key collaboration criteria include scalability, security and uptime.  Continue Reading

• Video conference hardware simplified, affordable for huddle rooms

  Video conferencing vendors have aimed to simplify deployments with cost-effective kits that include cameras and audio peripherals for small meeting rooms.  Continue Reading

• WebRTC support widens, but codec conflicts could erupt

  In the world of WebRTC, expect the video codec wars to ramp back up in 2018. Also, learn how browsers could become irrelevant in the web-based communications tool.  Continue Reading