Tips

Tips

• IT staffs see changing roles amid cloud UC

  IT roles are shifting, as more companies adopt cloud services. IT staffs must now ensure they are leading the adoption of new capabilities that deliver business value.  Continue Reading

• Is a communications API SLA strong enough for enterprises?

  When downtime occurs, an API service-level agreement should pinpoint customer and vendor responsibilities. Enterprises will need to monitor their API SLA closely.  Continue Reading

• Digital whiteboard market poses promise and pitfalls

  Touchscreen whiteboards enhance content sharing and visual collaboration amid persistent workflows. But these newfangled products do have their limitations.  Continue Reading

• Apple Business Chat looks to polish customer messaging

  Harvesting the power of the iPhone, Safari web browser and other search assets, Apple is looking to cultivate integrated chat between businesses and customers.  Continue Reading

• Cloud video services offer business-grade quality

  With advancements in cloud video services and public internet stability, business video calling now offers additional benefits, such as improved quality and reliability.  Continue Reading

• UCaaS providers reap the benefits of changing attitudes toward cloud

  Many organizations are viewing UCaaS as a more secure alternative to their on-premises technologies. Is it time for you to consider unified communications as a service?  Continue Reading

• End-to-end messaging encryption gives customers key controls

  As enterprises adopt team chat applications, IT leaders should examine security tools. End-to-end encryption, for example, can provide key access to messaging servers.  Continue Reading

• How UC mobile apps could vanish from smartphone screens

  UC mobility has lacked adoption, but the solution could be invisibility, as software tools and mobile carriers can now hide UC calling features within smartphones.  Continue Reading

• Twilio API suite pushes CPaaS market evolution

  Twilio has introduced a new set of APIs that foster multichannel communications. The new suite of products is expected to push the evolution of the CPaaS market.  Continue Reading

• The five unified communications apps you need

  The pillars of unified communications -- voice, video, messaging, conferencing and mobility -- help organizations construct well-rounded collaboration plans.  Continue Reading

• How to consolidate unified communications platforms

  Unified communications providers now offer several features across their platforms. Organizations that align with a single vendor could cut costs and simplify deployments.  Continue Reading

• Four facets to a secure enterprise messaging application

  As more companies tap into enterprise messaging services, certain security considerations arise. Encryption, for instance, is a core requirement for any service.  Continue Reading

• How do communication APIs affect the corporate network?

  When integrating API media throughout your network, consider the types of communications taking place. Video, in particular, can gobble up network resources.  Continue Reading

• Unified communications platforms lack security scrutiny

  As UC platforms become more open to the outside world, IT leaders need to heed newer threats, including guest-access features, federation capabilities and cloud services.  Continue Reading

• Messaging platforms flout traditional real-time telephony

  Business messaging defies traditional telephony-centric, real-time communications. The persistence and efficiency of web-based messaging offers a new way to collaborate.  Continue Reading