Tips

Tips

• Top unified communications RFP design models and best practices

  There are three possible unified communications RFP models: the IP telephony system model, the desktop-application model, and the enterprise-application model. The UC RFP model and UC RFP author(s) are key to successful UC deployments.  Continue Reading

• Differences among cloud computing, virtualization, SaaS and SOA

  Cloud computing, software as a service (SaaS), virtualization and service-oriented architectures (SOAs) are technologies designed to reduce the IT costs of supporting business operations. Each technology addresses business challenges in a different ...  Continue Reading

• Is proving short-term unified communications ROI really necessary?

  Proving short-term and long-term unified communications ROI is a prerequisite of implementing UC solutions, but is it really necessary? Find out the many ways to determine UC ROI and why justifying UC ROI upfront will become less important.  Continue Reading

• My unified communications vendor was acquired: What do I do?

  The unified communications (UC) market is particularly vulnerable to mergers and acquisitions (M&As) and vendor consolidation. Companies acquire other companies to increase their customer base and revenue, cut down on competition and take advantage ...  Continue Reading

• The top five unified communications issues for 2010

  Unified communications improves productivity and collaboration, but there are inherent challenges associated with the technology. Learn the top five unified communications issues that users can expect in 2010 and how these issues, such as major ...  Continue Reading

• Legacy devices and analog telephone lines still useful, despite VoIP

  Supporting legacy devices and analog telephone lines will be part of your due diligence well into the foreseeable future despite the high rate of VoIP and IP telephony deployments. Find out which legacy interfaces you can expect to use in the future...  Continue Reading

• Getting ROI with communications-enabled business processes

  To achieve measurable ROI using communications-enabled business processes, decision makers must match the right UC application with the logical business process(es). Find out how companies are achieving ROI through CEBP.  Continue Reading

• Case study: Communications-enabled business processes

  See how a hospital dramatically improved productivity by using communications-enabled business processes (CEBP) paired with mobile unified communications to automate an outdated system.  Continue Reading

• Understanding communications-enabled business processes (CEBP) with unified communications

  Communications-enabled business processes (CEBP) combine the capabilities of unified communications (UC) with the world of business applications. Learn how CEBPs can increase company efficiency by reducing human latency.  Continue Reading

• Presence and the anywhere office in a UC strategy

  With virtual workplaces and anywhere offices becoming more common, presence has become increasingly important as part of a unified communications (UC) strategy. Find out how presence benefits the distributed workplace, including teleworkers, road ...  Continue Reading

• Primer: Presence technology in unified communications

  Presence technology is an integral part of any unified communications and collaboration strategy within an enterprise or company. Learn how presence works and how it can be used to make employees more productive.  Continue Reading

• Presence protocols and best practices

  Managing an anywhere office and handling the millennial generation can be a difficult task, especially when trying to decide on presence protocols. Find out how the IT department can create guidelines and rules to maintain presence protocols.  Continue Reading

• SIP trunking ROI: Linking VoIP islands and more

  The ROI for SIP trunking goes beyond linking VoIP islands. It also presents additional cost-saving scenarios by bringing enterprises beyond the voice-centric IP PBX and reducing/eliminating the dependency on the PSTN. In this tip, learn about SIP ...  Continue Reading

• VoIP islands 101: How did we get here?

  To connect and leverage VoIP islands, one must first understand them. In this tip, you will find out what VoIP islands are, how they came into being, and the implications for enterprise networks that have them.  Continue Reading

• Linking VoIP islands: The value of SIP trunking

  In this tip, Jon Arnold focuses on how to connect VoIP islands and how enterprises can think beyond the voice-centric nature of their IP PBXs. SIP trunking is designed to help enterprises adopt convergence technologies and services. Learn how to ...  Continue Reading