Tips

Tips

• IP telephony QoS: VoIP traffic management and prioritization

  When conventional solutions don't improve IP telephony QoS issues, VoIP traffic management can help. Learn how to prioritize VoIP traffic, address voice delay and provide Class of Service-based routing.  Continue Reading

• Cloud computing security issues: Protecting your UC applications

  Cloud computing security has become a pivotal issue for enterprises exploring hosted solutions like cloud-based unified communications. Learn how to tackle the security challenges you'll face when undertaking cloud implementation.  Continue Reading

• IP telephony QoS: Capacity planning and management

  Poor or irregular IP telephony QoS levels should alert voice managers to review network traffic, capacity, and traffic management measures before problems spread to all applications on the network.  Continue Reading

• When SIP trunks fail: Disaster recovery for SIP trunking

  When your SIP trunks fail, do you have a disaster recovery plan for SIP trunking to support troubleshooting and resolution of SIP trunk failures, or are you solely dependent on what the carriers and/or ITSPs tell you?  Continue Reading

• When SIP trunks fail: ITSP SIP trunking disaster recovery plans

  When SIP trunks fail, having a well-vetted ITSP with a strong SIP trunking disaster recovery plan is crucial.  Continue Reading

• Unified communications: Public vs. private cloud computing

  Public vs. private cloud computing: Which is better for unified communications applications? Learn how public and private cloud computing vary and which could save you money.  Continue Reading

• Challenges of SIP trunking for telecom managers and network admins

  The challenges of SIP trunking for network administrators include interoperability and compression issues, service availability, security, SIP trunking architectures, lack of fax services, E-911 support and SIP trunk monitoring tools.  Continue Reading

• Top unified communications RFP design models and best practices

  There are three possible unified communications RFP models: the IP telephony system model, the desktop-application model, and the enterprise-application model. The UC RFP model and UC RFP author(s) are key to successful UC deployments.  Continue Reading

• Differences among cloud computing, virtualization, SaaS and SOA

  Cloud computing, software as a service (SaaS), virtualization and service-oriented architectures (SOAs) are technologies designed to reduce the IT costs of supporting business operations. Each technology addresses business challenges in a different ...  Continue Reading

• Is proving short-term unified communications ROI really necessary?

  Proving short-term and long-term unified communications ROI is a prerequisite of implementing UC solutions, but is it really necessary? Find out the many ways to determine UC ROI and why justifying UC ROI upfront will become less important.  Continue Reading

• My unified communications vendor was acquired: What do I do?

  The unified communications (UC) market is particularly vulnerable to mergers and acquisitions (M&As) and vendor consolidation. Companies acquire other companies to increase their customer base and revenue, cut down on competition and take advantage ...  Continue Reading

• The top five unified communications issues for 2010

  Unified communications improves productivity and collaboration, but there are inherent challenges associated with the technology. Learn the top five unified communications issues that users can expect in 2010 and how these issues, such as major ...  Continue Reading

• Legacy devices and analog telephone lines still useful, despite VoIP

  Supporting legacy devices and analog telephone lines will be part of your due diligence well into the foreseeable future despite the high rate of VoIP and IP telephony deployments. Find out which legacy interfaces you can expect to use in the future...  Continue Reading

• Getting ROI with communications-enabled business processes

  To achieve measurable ROI using communications-enabled business processes, decision makers must match the right UC application with the logical business process(es). Find out how companies are achieving ROI through CEBP.  Continue Reading

• Case study: Communications-enabled business processes

  See how a hospital dramatically improved productivity by using communications-enabled business processes (CEBP) paired with mobile unified communications to automate an outdated system.  Continue Reading