Tips

Tips

• Connecting contact centers with SIP trunking

  Contact center architects can take advantage of SIP trunking to both reduce telephone network costs and improve design flexibility. Learn about the benefits and challenges of SIP trunking for the contact center.  Continue Reading

• SIP contact centers foster integration

  Session Initiation Protocol (SIP) can bolster contact center capabilities, allowing integrated communications and customer service. The implementation of SIP, however, can require a special interface and protocol translation.  Continue Reading

• Open source UC solutions: Low-risk service delivery at low cost

  Enterprises looking to stretch tight IT budgets and improve collaboration are exploring open source UC solutions to deliver new services at low cost. Learn about free and commercial open source-based UC apps, open source security and more.  Continue Reading

• Cisco, Microsoft must step up unified communications interoperability

  The lack of unified communications (UC) interoperability is impeding the growth of the UC market. But while IBM and Avaya worked to ensure UC interoperability with third-party developers' applications, Cisco and Microsoft lagged.  Continue Reading

• Secure video conferencing: Traversing the firewall

  Providing secure video conferencing means overcoming the inherent design differences between video conferencing and firewalls. Discover the pros and cons of using a direct Internet connection, configuring a DMZ, or deploying traversal servers and ...  Continue Reading

• IP telephony QoS: VoIP traffic management and prioritization

  When conventional solutions don't improve IP telephony QoS issues, VoIP traffic management can help. Learn how to prioritize VoIP traffic, address voice delay and provide Class of Service-based routing.  Continue Reading

• Cloud computing security issues: Protecting your UC applications

  Cloud computing security has become a pivotal issue for enterprises exploring hosted solutions like cloud-based unified communications. Learn how to tackle the security challenges you'll face when undertaking cloud implementation.  Continue Reading

• IP telephony QoS: Capacity planning and management

  Poor or irregular IP telephony QoS levels should alert voice managers to review network traffic, capacity, and traffic management measures before problems spread to all applications on the network.  Continue Reading

• When SIP trunks fail: Disaster recovery for SIP trunking

  When your SIP trunks fail, do you have a disaster recovery plan for SIP trunking to support troubleshooting and resolution of SIP trunk failures, or are you solely dependent on what the carriers and/or ITSPs tell you?  Continue Reading

• When SIP trunks fail: ITSP SIP trunking disaster recovery plans

  When SIP trunks fail, having a well-vetted ITSP with a strong SIP trunking disaster recovery plan is crucial.  Continue Reading

• Unified communications: Public vs. private cloud computing

  Public vs. private cloud computing: Which is better for unified communications applications? Learn how public and private cloud computing vary and which could save you money.  Continue Reading

• Challenges of SIP trunking for telecom managers and network admins

  The challenges of SIP trunking for network administrators include interoperability and compression issues, service availability, security, SIP trunking architectures, lack of fax services, E-911 support and SIP trunk monitoring tools.  Continue Reading

• Top unified communications RFP design models and best practices

  There are three possible unified communications RFP models: the IP telephony system model, the desktop-application model, and the enterprise-application model. The UC RFP model and UC RFP author(s) are key to successful UC deployments.  Continue Reading

• Differences among cloud computing, virtualization, SaaS and SOA

  Cloud computing, software as a service (SaaS), virtualization and service-oriented architectures (SOAs) are technologies designed to reduce the IT costs of supporting business operations. Each technology addresses business challenges in a different ...  Continue Reading

• Is proving short-term unified communications ROI really necessary?

  Proving short-term and long-term unified communications ROI is a prerequisite of implementing UC solutions, but is it really necessary? Find out the many ways to determine UC ROI and why justifying UC ROI upfront will become less important.  Continue Reading