Tips

Tips

• Rethinking enterprise video conferencing

  While major vendors are taking a conservative approach with WebRTC, others are rethinking enterprise video conferencing to make it more useful across an organization.  Continue Reading

• WebRTC technology predictions for 2015

  WebRTC technology developments in 2015 will revolve around Web browsers, video conferencing, consumer and enterprise VoIP, call centers and the adoption of video codecs.  Continue Reading

• The top 5 UC tech trends enterprises should know

  While the future of UC tech is hard to predict, Nemertes Research analyst Irwin Lazar takes an educated guess in his top 5 predictions for 2015.  Continue Reading

• Preparing for IETF-mandated WebRTC video codecs

  Expert Tsahi Levent-Levi said enterprises will face challenges in the IETF decision to require VP8 and H.264 codecs for WebRTC video in browsers.  Continue Reading

• Social customer service next up in call centers

  Social customer service is engaging customers where they gather online. Expert Lisa Durant explains how to best handle these online interactions.  Continue Reading

• SIP security checklist helps lock down your SIP trunks

  Part five of our series, SIP Trunking Explained, walks you through the dos and don'ts to prevent SIP security breaches that could lead to toll fraud using a layered approach.  Continue Reading

• SIP trunking advantages make the case for VoIP

  In part four of our series, SIP Trunking Explained, find out how SIP trunking advantages have made it the preferred method of providing VoIP communications in the enterprise.  Continue Reading

• Calculating VoIP bandwidth needs for SIP trunk services

  Part three of our series, SIP Trunking Explained, looks at the amount of VoIP bandwidth you'll need to avoid latency for SIP trunk services via a dedicated line or an Internet connection.  Continue Reading

• Finding SIP trunking providers that meet your needs

  Part two of our series, SIP Trunking Explained, offers advice on how to find SIP trunking providers that meet your needs and how to enable your legacy equipment to make SIP trunking services possible.  Continue Reading

• UCC's future could lie with cognitive computing

  Cognitive computing could usher in a new era in UCC that prioritizes finding and delivering vital information to employees.  Continue Reading

• Unified platform management needed for hybrid cloud UC

  Maturing hybrid cloud UC deployments strike a balance between on-premises controls and outsourced UC apps that enable universal UC platform management as enterprises work to best meet the needs of different end-user groups.  Continue Reading

• Choosing video-conferencing equipment and services

  In part two of our series on video conferencing systems, we examine how to decide what video conferencing equipment and services suit your deployment and business needs.  Continue Reading

• Buying the right video conferencing system

  Shopping for a video conferencing system for your enterprise? In this two-part series, we break down how to evaluate evaluating room-based video, telepresence and cloud-based video-as-a-service options.  Continue Reading

• How to add UC to your call center design

  The first step in call center design is knowing the communication needs of the agents. Matt Brunk explains what UC technology is needed for a call center.  Continue Reading

• Video sharing: Your kids can do it. Why can't your employees?

  As video sharing pervades consumer lives, enterprises must make room for it in the workplace. Nemertes Research explains the business case, concerns and tips for video content management.  Continue Reading