Tips

Tips

• How to add UC to your call center design

  The first step in call center design is knowing the communication needs of the agents. Matt Brunk explains what UC technology is needed for a call center.  Continue Reading

• Video sharing: Your kids can do it. Why can't your employees?

  As video sharing pervades consumer lives, enterprises must make room for it in the workplace. Nemertes Research explains the business case, concerns and tips for video content management.  Continue Reading

• UC security may increase following Snowden's NSA revelations

  User and vendor concerns after the Snowden NSA revelations may bring increased efforts to shore up UC security in unified communications environments.  Continue Reading

• Cost is the leading driver and inhibitor of cloud-based UC

  While more enterprises are looking at cloud-based UC, cost seems to be what drives companies both to and from unified communications as a service.  Continue Reading

• Bye-bye, legacy PBX; hello, MS Lync?

  MS Lync may change the game for UC, as software firms move into a market networking providers once dominated. Lync integrates it all -- Outlook and instant messaging and video calls -- but can enterprises really get rid of their legacy PBX systems?  Continue Reading

• Does a telepresence business case still exist?

  The telepresence market of yore has died down to a sizzle. Does that mean the business case for telepresence is gone? Our video expert answers.  Continue Reading

• What UC costs: The real TCO of unified communications

  The total cost of ownership for unified communications has risen significantly since 2012. Learn why and which vendors offer the best value.  Continue Reading

• IP telephony costs differ greatly between vendors

  One Nemertes Research study found that, as mature as VoIP is, the total cost of ownership for IP telephony varies greatly between vendors.  Continue Reading

• Don't get swindled by false VoIP over NFV service claims

  In this early stage of network functions virtualization (NFV) adoption, enterprises must be wary of false NFV service claims for VoIP and UC services.  Continue Reading

• How cloud voice and NFV services differ

  Network functions virtualization (NFV) could make VoIP and UC services even more affordable than a cloud offering. So what makes them different?  Continue Reading

• UC mobile applications: Four deployment factors to consider

  Are you looking to deploy UC mobile applications? Take a look at four factors IT should evaluate before adding video or Web conferencing to a tablet.  Continue Reading

• Can VoIP softphones replace desk phones? Six ways to make it work

  Enterprises looking at VoIP softphones for employees with laptops and mobile devices should follow six guidelines to boost user adoption.  Continue Reading

• Three use cases for Wireshark VoIP and UC network forensics

  Find out how to use Wireshark VoIP and UC packet capture, and learn from three main use cases why they are valuable to VoIP administrators.  Continue Reading

• Supporting mobility with a unified communications technology strategy

  To successfully implement mobile collaboration, enterprises must have a strong unified communications technology strategy.  Continue Reading

• How to integrate mobile UC products into your infrastructure

  Integrating mobile UC products hinges on how well you understand your infrastructure requirements.  Continue Reading