Tips

Tips

• WebRTC applications could disrupt UC market

  Convergence among WebRTC apps, enterprise messaging and project management vendors challenge established UC players.  Continue Reading

• The right SIP trunking provider is key to VoIP migration

  Follow these VoIP migration tips whether you replace your whole telephony infrastructure or interface a PBX system with a SIP trunking provider.  Continue Reading

• Video conferencing services break out of the boardroom

  Desktop, cloud and mobility capabilities spur enterprise adoption of video conferencing services. Low entry costs and greater availability help, too.  Continue Reading

• Design redundancy into VoIP communication systems

  Implementing redundancy at the VoIP and network infrastructure levels is an integral part of VoIP communication, ensuring call and business continuity.  Continue Reading

• Five techniques for getting a robust VoIP infrastructure

  A VoIP expert stresses the importance of a separate voice VLAN setup, quality-of-service enablement and edge routers for a robust VoIP infrastructure.  Continue Reading

• DiffServ QoS model works wonders for VoIP networks

  Properly configured QoS models help VoIP networks run smoothly. The DiffServ model, in particular, is cost-effective and scalable.  Continue Reading

• UC services must move from products to platforms to innovate

  UC services must shift away from being a set of products to truly foster innovation in the communication space.  Continue Reading

• It's time to take cloud UC seriously

  Cloud UC has become the delivery model that best fits today's computing environment and mobile workforce.  Continue Reading

• Four reasons to build WebRTC mobile apps

  Developing WebRTC mobile apps that include voice and video calling is a lot easer than many developers think, and many vendors have switched to the technology.  Continue Reading

• Rethinking enterprise video conferencing

  While major vendors are taking a conservative approach with WebRTC, others are rethinking enterprise video conferencing to make it more useful across an organization.  Continue Reading

• WebRTC technology predictions for 2015

  WebRTC technology developments in 2015 will revolve around Web browsers, video conferencing, consumer and enterprise VoIP, call centers and the adoption of video codecs.  Continue Reading

• The top 5 UC tech trends enterprises should know

  While the future of UC tech is hard to predict, Nemertes Research analyst Irwin Lazar takes an educated guess in his top 5 predictions for 2015.  Continue Reading

• Preparing for IETF-mandated WebRTC video codecs

  Expert Tsahi Levent-Levi said enterprises will face challenges in the IETF decision to require VP8 and H.264 codecs for WebRTC video in browsers.  Continue Reading

• Social customer service next up in call centers

  Social customer service is engaging customers where they gather online. Expert Lisa Durant explains how to best handle these online interactions.  Continue Reading

• SIP security checklist helps lock down your SIP trunks

  Part five of our series, SIP Trunking Explained, walks you through the dos and don'ts to prevent SIP security breaches that could lead to toll fraud using a layered approach.  Continue Reading