Tips

Tips

Unified Communications Integration and Interoperability

• Video key to coronavirus business continuity planning

  Coronavirus business continuity calls for video to support remote work mandates. Learn the benefits of video conferencing and best practices for video meetings among remote employees.  Continue Reading

• Determining the business benefits of CPaaS use cases

  Deploying CPaaS can improve business efficiency. But the success of CPaaS use cases depends on the benefits outweighing service implementation and development costs.  Continue Reading

• On-premises vs. cloud vs. hybrid UC deployment models

  UC deployment has evolved, and enterprises can now choose from on-premises or cloud-based UC options or a mix of both. Find out how to decide which UC model is right for you.  Continue Reading

• CPaaS vendors can't ignore email in an omnichannel strategy

  CPaaS vendors are expanding their omnichannel communications strategy beyond voice and SMS. Email APIs can create tighter integrations with business workflows.  Continue Reading

• 5 UC and collaboration trends to watch in 2019

  As we close the door on 2018, look to the future of communication and collaboration trends that will influence the UC market landscape in 2019.  Continue Reading

• Microsoft Teams integration with Cisco Spark presents challenges

  Microsoft and Cisco interoperability does exist in unified communications. But, for team collaboration, Microsoft Teams integration with Cisco Spark adds another wrinkle.  Continue Reading

• WebRTC support widens, but codec conflicts could erupt

  In the world of WebRTC, expect the video codec wars to ramp back up in 2018. Also, learn how browsers could become irrelevant in the web-based communications tool.  Continue Reading

• Five predictions for communication and collaboration trends in 2018

  In the new year, watch for team collaboration tools to become the primary user interface. And one UC vendor might mark the end of life for its on-premises platform.  Continue Reading

• Integrating apps helps spur digital workplace projects

  Building a digital workplace starts by integrating apps and customizing information, so workers can be more productive and efficient across locations and devices.  Continue Reading

• Is a communications API SLA strong enough for enterprises?

  When downtime occurs, an API service-level agreement should pinpoint customer and vendor responsibilities. Enterprises will need to monitor their API SLA closely.  Continue Reading

• Digital whiteboard market poses promise and pitfalls

  Touchscreen whiteboards enhance content sharing and visual collaboration amid persistent workflows. But these newfangled products do have their limitations.  Continue Reading

• How to consolidate unified communications platforms

  Unified communications providers now offer several features across their platforms. Organizations that align with a single vendor could cut costs and simplify deployments.  Continue Reading

• How do communication APIs affect the corporate network?

  When integrating API media throughout your network, consider the types of communications taking place. Video, in particular, can gobble up network resources.  Continue Reading

• How UC channel partners can capitalize on communication APIs

  IT teams often lack developer resources to integrate communication APIs. But UC channel partners can step in to help customers embed communications into their workflows.  Continue Reading

• WebRTC market expected to see more gradual changes

  In the new year, track these WebRTC market trends -- the proliferation of API platforms, the adoption of live broadcast streaming, and whatever Microsoft and Apple decide to do.  Continue Reading

• Decoding the CPaaS market: A look at vendors, products and customers

  Communications platform as a service, or CPaaS, came to life in 2016. The evolving market exudes a dual nature with two kinds of customers, products and vendors emerging.  Continue Reading

• UC, contact-center integration rife with obstacles

  If enterprises are looking to integrate unified communications and contact-center services, they'll need to overcome any concerns they have about cloud technology.  Continue Reading

• UC mobile apps get tighter Apple integration, but challenges remain

  Apple's CallKit does not offer full integration with UC mobile apps, but it's a step in the right direction, as vendors look to improve the UC experience on iOS devices.  Continue Reading

• Three reasons to integrate contact-center services and UC

  The current synergies between unified communications and the contact center are unmistakable, as cloud technology helps transform the customer-facing experience.  Continue Reading

• How to manage Cisco and Microsoft UC integration

  Client complexities, overlapping apps and different user interfaces are just some of the challenges IT leaders juggle when managing Cisco and Microsoft integrations.  Continue Reading

• Twilio enterprise plan features security controls, transparent pricing

  Twilio's new enterprise API platform offers security features, administrative controls and transparent pricing. The Twilio enterprise plan costs at least $15,000 a month.  Continue Reading

• Apigee acquisition boosts Google's API management services

  By acquiring Apigee's API platform, Google can augment its infrastructure-as-a-service offering, add enterprise mobility connections and tap into Apigee's solid customer base.  Continue Reading

• Three key questions for a successful hybrid deployment of UC

  Managing on-premises and cloud-based apps is quite the balancing act. Enterprises need to determine how important each application is to their overall UC vision.  Continue Reading

• CPaaS fuses communications apps with business workflows

  Communications platform as a service, or CPaaS, can fortify business processes. But IT leaders need to educate internal developers on the availability of these emerging tools.  Continue Reading

• Unified communications management before and after deployment

  Organizations can minimize operational costs and maximize user satisfaction with proactive unified communications management and testing before and after deployment.  Continue Reading

• WebRTC API library bolstered by servers, platforms, SDKs

  The WebRTC library provides helpful tools for browser-based, real-time communications, but it still needs help from servers, platforms and software developer kits.  Continue Reading

• Using APIs to integrate communication into business workflows

  APIs can help enterprises integrate communications into business workflows. This type of emerging UC integration is now more widely available and features rich capabilities.  Continue Reading

• WebRTC adoption slowed by browser incompatibility

  The lack of browser support and video codec interoperability has slowed WebRTC adoption. Yet, many organizations are using the browser-based technology and don't even know it.  Continue Reading

• As Chrome adds VP9 codec support, enterprises must adapt

  Google Chrome recently announced VP9 video codec support for WebRTC applications. Enterprises need to find the appropriate use cases to capitalize on the enhanced media quality.  Continue Reading

• With Edge, Microsoft implements WebRTC browser support

  The new Microsoft Edge browser interoperates with Chrome and Firefox for voice communication. So, is WebRTC browser support finally coming together? Not quite.  Continue Reading

• UC vendors must focus on deliverance, not dominance

  In a shared economy, unified communications vendors need to embrace an open ecosystem of integrated services for long-term success. But with these changes, some challenges lurk.  Continue Reading

• How to evaluate UCaaS providers' security measures

  Make sure potential UCaaS providers address multi-tenancy management, end-to-end encryption and session border controller issues for added security.  Continue Reading

• Cloud-based apps need to federate with other services

  Leverage native integration capabilities, third-party products and user account management in order to bridge cloud-based apps and on-premises services.  Continue Reading

• Cloud video conferencing demands well-designed network

  For high-quality cloud video conferencing, be sure your enterprise data network has sufficient bandwidth with low-latency and low-jitter performance.  Continue Reading

• Preparing for IETF-mandated WebRTC video codecs

  Expert Tsahi Levent-Levi said enterprises will face challenges in the IETF decision to require VP8 and H.264 codecs for WebRTC video in browsers.  Continue Reading

• How to build a successful enterprise mobile platform for UC

  A strong enterprise mobile platform is critical to ensure mobile UC technology is successfully deployed within an enterprise.  Continue Reading

• Defining an enterprise strategy to reap social media benefits

  In order to reap social media benefits, enterprises must define a social media strategy, which includes revisiting technology and security policies.  Continue Reading

• Mobile device adoption alters UC strategies

  As the BYOD revolution unfurls, enterprises find that mobile device adoption requires an alteration to current unified communications (UC) strategies.  Continue Reading

• Hosted UC, UCaaS offer five major advantages over on-prem UC

  Hosted unified communications or Unified Communications as a Service (UCaaS) solutions offer five main advantages over on-premises deployments in the new IT reality.  Continue Reading

• The future of IP telephony still trapped in the PBX era

  The future of IP telephony and the IP PBX is still locked in the PBX era. Enterprises need to stop treating IP telephony systems like TDM systems.  Continue Reading

• Integrating video conferencing with unified communications

  Integrating video conferencing with unified communications enables users to initiate video connections through presence, much like they do with instant messaging. This tip explains how to integrate video with unified communications with examples ...  Continue Reading

• Challenges of SIP trunking for telecom managers and network admins

  The challenges of SIP trunking for network administrators include interoperability and compression issues, service availability, security, SIP trunking architectures, lack of fax services, E-911 support and SIP trunk monitoring tools.  Continue Reading

• Microsoft's OCS is finally here, for better or for worse

  Zeus Kerravala reports on the long-awaited launch of Microsoft's OCS. Find out what areas end users should be cautious about and the features that will benefit organizations, regardless of their unique communication requirements.  Continue Reading