Tips

Tips

Unified Communications Integration and Interoperability

• CPaaS vendors can't ignore email in an omnichannel strategy

  CPaaS vendors are expanding their omnichannel communications strategy beyond voice and SMS. Email APIs can create tighter integrations with business workflows.  Continue Reading

• 5 UC and collaboration trends to watch in 2019

  As we close the door on 2018, look to the future of communication and collaboration trends that will influence the UC market landscape in 2019.  Continue Reading

• Weighing cloud UC deployment options

  UC deployment has evolved, and enterprises can now choose from on-premises or cloud-based UC options or a mix of both. Find out how to decide which UC model is right for you.  Continue Reading

• Microsoft Teams integration with Cisco Spark presents challenges

  Microsoft and Cisco interoperability does exist in unified communications. But, for team collaboration, Microsoft Teams integration with Cisco Spark adds another wrinkle.  Continue Reading

• WebRTC support widens, but codec conflicts could erupt

  In the world of WebRTC, expect the video codec wars to ramp back up in 2018. Also, learn how browsers could become irrelevant in the web-based communications tool.  Continue Reading

• Five predictions for communication and collaboration trends in 2018

  In the new year, watch for team collaboration tools to become the primary user interface. And one UC vendor might mark the end of life for its on-premises platform.  Continue Reading

• Integrating apps helps spur digital workplace projects

  Building a digital workplace starts by integrating apps and customizing information, so workers can be more productive and efficient across locations and devices.  Continue Reading

• Is a communications API SLA strong enough for enterprises?

  When downtime occurs, an API service-level agreement should pinpoint customer and vendor responsibilities. Enterprises will need to monitor their API SLA closely.  Continue Reading

• Digital whiteboard market poses promise and pitfalls

  Touchscreen whiteboards enhance content sharing and visual collaboration amid persistent workflows. But these newfangled products do have their limitations.  Continue Reading

• How to consolidate unified communications platforms

  Unified communications providers now offer several features across their platforms. Organizations that align with a single vendor could cut costs and simplify deployments.  Continue Reading

• How do communication APIs affect the corporate network?

  When integrating API media throughout your network, consider the types of communications taking place. Video, in particular, can gobble up network resources.  Continue Reading

• How UC channel partners can capitalize on communication APIs

  IT teams often lack developer resources to integrate communication APIs. But UC channel partners can step in to help customers embed communications into their workflows.  Continue Reading

• WebRTC market expected to see more gradual changes

  In the new year, track these WebRTC market trends -- the proliferation of API platforms, the adoption of live broadcast streaming, and whatever Microsoft and Apple decide to do.  Continue Reading

• Decoding the CPaaS market: A look at vendors, products and customers

  Communications platform as a service, or CPaaS, came to life in 2016. The evolving market exudes a dual nature with two kinds of customers, products and vendors emerging.  Continue Reading

• UC, contact-center integration rife with obstacles

  If enterprises are looking to integrate unified communications and contact-center services, they'll need to overcome any concerns they have about cloud technology.  Continue Reading