Tips

Tips

Social Networking for Business

• Will social messaging apps and Apple Business Chat supplant SMS?

  The limitations of SMS are starting to emerge. Meanwhile, social messaging apps and Apple Business Chat offer richer interactions between customers and contact centers.  Continue Reading

• How to navigate the enterprise collaboration market

  When evaluating enterprise collaboration services, first look inward at your company needs. Some key collaboration criteria include scalability, security and uptime.  Continue Reading

• Apple Business Chat looks to polish customer messaging

  Harvesting the power of the iPhone, Safari web browser and other search assets, Apple is looking to cultivate integrated chat between businesses and customers.  Continue Reading

• We need to talk ... about team chat app security

  Team collaboration applications such as Slack and Unify Circuit can make life easier for enterprises. But for some organizations, the risk might not be worth the reward.  Continue Reading

• Team chat apps tap into enterprises, challenge UC clients

  Enterprises are starting to adopt business chat apps, as they incorporate more robust features. The line is blurring between these apps and more established UC platforms.  Continue Reading

• Are Microsoft collaboration tools starting to join forces?

  Microsoft's cross-suite strategy, or lack thereof, for Office 365 collaboration tools has felt disjointed. But after the vendor's recent moves, users should see more cohesion.  Continue Reading

• Office 365 collaboration tools run the gamut

  Microsoft collaboration tools offer a wide array of capabilities, including team chat, video sharing and project planning. Here are five key apps to consider.  Continue Reading

• New habits reshape collaboration in the workplace

  Employee mobility, digital whiteboards, revamped video conferencing and persistent team chat spaces are redefining collaboration in the workplace.  Continue Reading

• How to thwart the risks presented by SaaS products

  Employees love the ease of downloading apps. But IT needs to be vigilant in providing workers with what they want while maintaining security over SaaS products.  Continue Reading

• Collaboration apps lack integration, outside communication

  Email is here to stay, for now. But new collaboration apps could reposition email within a broader service for better communication outside your company.  Continue Reading

• Social customer service next up in call centers

  Social customer service is engaging customers where they gather online. Expert Lisa Durant explains how to best handle these online interactions.  Continue Reading

• Business social software adoption: How to make it successful

  Even all the benefits of business social software can't ensure enterprise adoption. Here are four tactics to make your social deployment successful.  Continue Reading

• How social collaboration platforms enhance contact center performance

  Looking to improve the performance ratings of your contact center? Consider using social collaboration platforms internally.  Continue Reading

• Social software and UC create 'collaborative communications'

  Unified communications and collaboration have merged with social software to create collaborative communications.  Continue Reading

• Defining an enterprise strategy to reap social media benefits

  In order to reap social media benefits, enterprises must define a social media strategy, which includes revisiting technology and security policies.  Continue Reading