Tips

Tips

IP Telephony ROI

• Cost savings, agility drive adoption of cloud telephony services

  With cloud telephony, small companies see savings, while larger companies see mounting costs over a long lifecycle. But cloud agility is still appealing.  Continue Reading

• IP telephony costs differ greatly between vendors

  One Nemertes Research study found that, as mature as VoIP is, the total cost of ownership for IP telephony varies greatly between vendors.  Continue Reading

• Calculating TCO of hosted unified communications solutions

  Learn what elements to account for when calculating the total cost of ownership (TCO) of your hosted unified communications solutions.  Continue Reading

• Voice virtualization: Early look, mitigation and network preparation

  Enterprises that want to save money with a combined VoIP and virtualization deployment would be wise to consider these tips on voice virtualization.  Continue Reading

• Viable voice telecom solutions for small, medium and large enterprises

  There is no one-size-fits-all voice telecom solution. The size of your organization determines the viable telecommunication options for you.  Continue Reading

• Business collaboration benefits: Assessing the technology

  There are many business collaboration benefits. This guide highlights a business case for using collaboration services in your enterprise.  Continue Reading

• Compare free UC from Skype and Google Voice to business phone systems

  To use free UC features from Skype and Google Voice, small businesses must be aware of five major differences from business phone systems.  Continue Reading

• Top 5 trends in enterprise IP telephony

  What comes after full-scale IP telephony deployment? There are five important trends shaping the future of enterprise IP telephony.  Continue Reading

• Pulling the plug on desk phones and PBX phone systems

  Desk phones and PBX phone systems have been the de facto standard for years. Not sure if you’re ready to let go? Ask yourself these questions and find out.  Continue Reading

• The future of IP telephony still trapped in the PBX era

  The future of IP telephony and the IP PBX is still locked in the PBX era. Enterprises need to stop treating IP telephony systems like TDM systems.  Continue Reading

• Open source -- What voice managers need to know

  Open source technology can make sense for VoIP deployments, and can be used in a hybrid approach with existing proprietary hardware or software. Learn more in this tip.  Continue Reading

• VoIP management tools: Calculating ROI

  Before purchasing management tools for VoIP, you may need to calculate the return on investment (ROI) to justify the cost of those tools. In this tip, Gary Audin explains how to calculate ROI and provides specific checklists for calculating the ROI ...  Continue Reading

• Checklist: Getting the management dollars for VoIP

  Tools for managing VoIP are important to a successful implementation, but investing in management tools outside the ones your VoIP vendor provides may be a tough sell. In this tip, Gary Audin provides a checklist for analyzing the investment to help...  Continue Reading

• VoIP billing and tracking

  What are your options for keeping track of VoIP calls made in your organization? How can you manage the billing process? In this tip, we profile your options, including software-based tracking and billing, hosted solutions and outsourcing.  Continue Reading

• VoIP helps company trim costs, response time

  Byram Healthcare needed an efficient system to deal with thousands of customer support phone inquires. The company implemented a VoIP system that has helped it cut costs and more effectively respond to customers' needs.  Continue Reading