Tips

Tips

Developing a UC Strategy

• How to address the challenges of adopting AI in communications

  Adopting AI can be a complex process. AI in communications can be especially challenging, but organizations can take certain steps to overcome these hurdles.  Continue Reading

• Business collaboration strategies differ between IT and LOBs

  IT and lines of business have different requirements for collaboration technology. Learn why conflicting priorities can lead to unsanctioned app deployments.  Continue Reading

• 6 reasons to keep your unified communications system on premises

  While many organizations are looking to the cloud for UC services, on- premises remains the reality for others. Learn which six factors fuel the decision to keep UC an on-premises deployment.  Continue Reading

• 8 best practices for adopting cloud video conferencing services

  Ready to migrate to cloud video conferencing? Keep these eight best practices in mind to pick a service that employees will use so you can achieve adoption success.  Continue Reading

• Make VoIP the starting point for hybrid communications

  Moving to VoIP is the first step toward creating a hybrid unified communications architecture. Learn how to test and maintain voice quality for a successful migration.  Continue Reading

• Microsoft Teams vs. Slack: 4 features to consider

  Does your IT department need help convincing users to move to Microsoft Teams? Four capabilities in particular in the Microsoft Teams vs. Slack debate can support a Teams adoption.  Continue Reading

• Business desk phones see changing role in the enterprise

  Desk phones seem to be going the way of the Dodo in favor of softphones and mobile clients. But research suggests organizations are finding new ways to use desk phones for business.  Continue Reading

• 3 best practices to future-proof your UC deployment

  Future-proofing UC can be difficult, as technology evolves and employee needs change. Learn three best practices to consider before investing in a UC deployment.  Continue Reading

• Where the UCaaS market is and where it's headed

  Fresh survey results from Nemertes show a dynamic market for UC as a service with some unpredictable impact on organizations and networking staff.  Continue Reading

• Top ways unified communications in the cloud affects you

  Rapid developments in cloud-based unified communications means there is no time to lose when it comes to planning the strategic and tactical reorganization of your IT team.  Continue Reading

• 5 UC and collaboration trends to watch in 2019

  As we close the door on 2018, look to the future of communication and collaboration trends that will influence the UC market landscape in 2019.  Continue Reading

• 2 key use cases of blockchain in communications

  Blockchain in communications can provide additional layers of UC security by reinforcing voice identity and privacy, while also protecting companywide collaboration.  Continue Reading

• New UC vendor trends shaping enterprise communications market

  With more enterprises looking for a single vendor to meet all of their communications needs, vendors are adding to their portfolios to create more complete communications offerings.  Continue Reading

• Huddle rooms create new meeting room management requirements

  New video conferencing tools don't require high-level support from IT and AV teams, which allows them to take a more strategic approach to management.  Continue Reading

• How chatbot AI in contact centers can improve self-service

  Deploying AI in contact centers can address IVR pain points and improve customer self-service with chatbots that create a conversational and streamlined customer experience.  Continue Reading