Cisco CallManager Best Practices
Chapter 1: Planning the CallManager Implementation
Authors: DaSalvatore Collora, Ed Leonhardt, Anne Smith
Cisco CallManager Best Practices offers best practice solutions for CallManager and related IP telephony components such as IP phones, gateways and applications. Written in short, to-the-point sections, this book lets you explore the tips, tricks and lessons learned that will help you plan, install, configure, back up, restore, upgrade, patch and secure Cisco CallManager, the core call processing component in a Cisco IP Telephony deployment. You'll also discover the best ways to use services and parameters, directory integration, call detail records, management and monitoring applications.
Chapter 1 helps you ensure that all aspects of the IP Telephony solution work together seamlessly to meet business objectives and fulfill user expectations.
You'll notice a strong focus on PBX migration in this chapter because this type of installation is becoming the most prevalent. However, successful implementations of any telephony solution depend on careful planning. Most steps covered in this chapter apply equally well to green field deployments (new installations with no prior IP telephony) because most users have experienced phone systems before and have a standard set of expectations. A good plan ensures a smooth, methodical, documented deployment of the complete Cisco CallManager solution.
About the Publisher
Reproduced from the book Cisco CallManager Best Practices. Copyright 2004, Cisco Systems, Inc. Reproduced by permission of Pearson Education, Inc., 800 East 96th Street, Indianapolis, IN 46240. Written permission from Pearson Education, Inc. is required for all other uses. Visit www.ciscopress.com for a detailed description and to learn how to purchase this title. ISBN: 1587051397