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AI-fueled Verizon Digital CX targets virtual contact centers

Telecom giant Verizon is boosting its software business with an AI-based CX system for contact centers, with tools for virtual ...
CRM and CX management at crossroads in the customer journey

CRM will live on in enterprise IT -- in some form -- for some time to come. But many brands are pivoting to the customer ...
CRM vs. CX: How companies are pivoting in philosophies

It might be time to retire the decades-old concept of CRM now that CX is appearing everywhere. Learn how embracing CX alters the ...

AI center stage in new Huawei CloudEngine switch

Huawei is betting on its Ascend AI chip to draw the largest enterprises to its latest high-capacity spine switch. The Huawei ...
Look back at top IT infrastructure spending trends of 2018

Enterprise IT infrastructure spending trends in 2018 focused on data center servers and hosted and cloud collaboration, driving ...
Shopper privacy critical when using new Cisco DNA Spaces

Software like the new Cisco DNA Spaces can help retailers improve their merchandising and supply chains. But the first priority ...

Interop 2014: New Broadcom processer boosts NFV deployments

The new multi-core Broadcom processor will enable better processing and agility when simplifying NFV and SDN deployments.
Meet five software-defined networking research rock stars

From programming languages to partial SDN deployments, current SDN research allows for true innovation in the field as proven by ...
SDN market: Opportunity or disruption for channel partners?

Analysts say the SDN market will be very disruptive for networking VARs focused on hardware sales, with a shift in focus from ...

Green clouds take shape: Five providers' eco-friendly tech strategies

Green clouds are gathering from sunny California to the hot springs of Iceland, and their technology is pushing the standards of ...
SDN survey offers snapshot of provider plans and vendor issues

SDN is still an emerging technology, but a TechTarget SDN survey reveals that it is influencing providers' networking strategies ...
Storage execs see more cloud storage, data reduction, SSDs in 2011

Headlines: Looking ahead to 2011, storage vendor execs see cloud storage playing a more prominent role in data centers; primary ...

AWS launches backup service for its cloud

AWS Backup gives customers management and orchestration tools to simplify snapshots for a variety of Amazon services. The move ...
DXC, Citrix partner on Saab digital workspace platform

A digital workspace platform at Saab combines components from DXC, a global systems integrator, and Citrix, which sees ...
How to revamp your managed services pricing for predictable revenue

Many MSPs still rely heavily on an hourly billing rate and cost-plus pricing. Michael Backers, an MSPAlliance board member, ...