- Gartner UC Magic Quadrant ranking belies Avaya's challenges
- Cisco lays groundwork for augmented reality in Cisco Webex app
- Atlassian-Slack deal marks end of HipChat, Stride
- Skype for Business 2019 nudges users to cloud
- Vendors race to adopt Google Contact Center AI
- Apple Business Chat adds Cisco as partner
- Microsoft adds live broadcasting software to Teams
- Missions acquisition will simplify Slack integrations
- 8x8 X Series combines UC and contact center
- Microsoft Teams free version takes on Slack, Cisco Webex
- Team collaboration secondary in Workplace by Facebook app
- DHS, SecureLogix develop TDoS attack defense
- Ribbon Communications boosts UCaaS portfolio with Edgewater buy
- Slack outages raise reliability concerns
- Ex-Cisco exec Rowan Trollope promises to be different CEO at Five9
- GoToMeeting client adds business messaging to chase rivals
- Alexa for Hospitality brings AI voice assistant to hotel rooms
- Avaya adds real-time speech analytics to contact centers
- Microsoft Teams e-discovery enabled for hybrid clouds
- Google Hangouts Meet adds interoperability with competitors
- Polycom, Crestron expand Zoom room video conferencing partnerships
- Microsoft Teams mobile app matures, but interoperability lags
- Avaya Equinox gets online UC and team collaboration for SMBs
- Logitech video conferencing kit targets large meeting rooms
- Lifesize looks to make outfitting huddle rooms cheaper
- Polycom cloud service simplifies device management
- Slack app integrations are made a two-way street
- Five9, 8x8 and Dialpad accelerate push for contact center AI
- RingCentral, SD-WAN vendors team up to deliver UCaaS
- Zendesk bundles customer support services as cloud contact center
- Microsoft hopes for smooth rollout of Surface Hub 2 after previous snags
- Avaya cloud revenue grows, but profitability remains elusive
- Microsoft Teams app expands developer toolbox
- Number of Slack users soars, but Enterprise Grid adoption unclear
- Cisco loses Trollope, acquires relationship intelligence startup
- Why going private should help grow Mitel cloud
- Workplace by Facebook integrations broaden app's appeal
- Avaya partners with Afiniti for intelligent call routing
- Cisco Spark to Webex Teams integration follows Microsoft's footsteps
- BroadSoft diversifies Cisco's cloud contact center portfolio
- Twilio SIM cards simplify IoT connectivity
- Cisco Webex Teams to replace Spark platform
- Google Cloud speech-to-text service gets revamp
- Cisco eyes blockchain messaging for better security
- Slack Enterprise Grid adds security, compliance tools
- Microsoft Teams roadmap includes tighter Skype integration
- Polycom acquisition helps Plantronics against Cisco, Logitech
- IBM Watson Assistant offers flexibility, data privacy
- Apple Business Chat taps consumer comfort zone
- Cisco Jabber client gets multiline calling, bot developer kit
- Google releases cloud text-to-speech service for developers
- Polycom acquisition expands Plantronics endpoint portfolio
- Team collaboration app Atlassian Stride adds 20 integrations
- Slack still seen as leader in team communication apps market
- Twilio Flex provides a customizable cloud contact center platform
- AWS attacks rivals with Amazon Chime pricing
- New Masergy UCaaS feature helps avoid overpayments
- Ready for artificial intelligence in speech recognition?
- Avaya Mobile Experience could lower contact center costs
- Users share team collaboration software strategies
- Putting the contact center in the cloud blurs lines with UC
- Cisco-BroadSoft cloud PBX to bring telephony to Spark
- Team collaboration tools see different adoption strategies
- New Microsoft Teams features include Cortana integration
- Enterprise Connect 2018 to showcase latest UC innovations
- RingCentral Meetings offered as stand-alone web conferencing platform
- Microsoft Teams guest access made universal
- New vendors, trends crash Enterprise Connect 2018 party
- Huddle rooms help fuel audio conferencing endpoint market
- Avaya revenue growth depends on success of cloud products
- Blue Jeans integrates AI-powered transcription technology
- Google Hangouts Chat team collaboration app released
- CEO lays out roadmap for Mitel Cloud after ShoreTel acquisition
- Genesys acquires Altocloud sales analytics for contact center cloud
- Avaya Zang upgrades workflow, IoT tools
- Orion Labs releases push-to-talk app for enterprises
- Slack competitor Atlassian Stride releases tools for developers
- Many enterprises need better conference room technology
- Email collaboration evolves in the modern enterprise
- Enterprises given clarity on cost of cloud services
- Adopting business messaging apps requires changing corporate culture
- Jive acquisition takes LogMeIn into UCaaS midmarket
- Avaya adds AI voice assistant to desk phones
- Mitel products revamped post-ShoreTel acquisition
- Automated transcription services could be integral to web conferencing
- How Apple Business Chat could change contact-center market
- Spoken acquisition the highlight of Avaya Engage 2018
- Microsoft Teams updates streamline search, sharing features
- Smartphone push-to-talk apps poised for enterprise growth
- Private Slack shared channels look to boost security, admin controls
- PGi releases GlobalMeet 5.0, as demand for web conferencing grows
- Cloud, mobility, telephony to fuel UCC market growth, report says
- Midmarket enterprises push UCaaS platform adoption
- Avaya UC headed for SMB product bundles
- Businesses slow to embrace products like Samsung Flip board
- Unified communications vendors continue consolidation carousel
- Video conference tools spread among buyers and sellers
- UC trends revealed in top news stories of 2017
- Many challenges ahead following Avaya bankruptcy proceedings
- Microsoft Teams calling, Cisco Spark security get updates
- More