• Amazon Chime app adds dial-out, single sign-on features
• Mitel targets enterprises with MiCloud Engage contact center
• Cisco wants to help developers build Webex integrations
• Microsoft and Amazon sync AI voice assistants Alexa, Cortana
• Microsoft Skype for Business update fixes Mac bugs
• SAP Concur creates Slack bot for booking flights
• Avaya earnings show cloud, recurring revenue growth
• Facebook targets WhatsApp business messaging at large enterprises
• Cisco and Google deepen collaboration partnership
• Gartner UC Magic Quadrant ranking belies Avaya's challenges
• Cisco lays groundwork for augmented reality in Cisco Webex app
• Atlassian-Slack deal marks end of HipChat, Stride
• Skype for Business 2019 nudges users to cloud
• Vendors race to adopt Google Contact Center AI
• Apple Business Chat adds Cisco as partner
• Microsoft adds live broadcasting software to Teams
• Missions acquisition will simplify Slack integrations
• 8x8 X Series combines UC and contact center
• Microsoft Teams free version takes on Slack, Cisco Webex
• Team collaboration secondary in Workplace by Facebook app
• DHS, SecureLogix develop TDoS attack defense
• Ribbon Communications boosts UCaaS portfolio with Edgewater buy
• Slack outages raise reliability concerns
• Ex-Cisco exec Rowan Trollope promises to be different CEO at Five9
• GoToMeeting client adds business messaging to chase rivals
• Alexa for Hospitality brings AI voice assistant to hotel rooms
• Avaya adds real-time speech analytics to contact centers
• Microsoft Teams e-discovery enabled for hybrid clouds
• Google Hangouts Meet adds interoperability with competitors
• Polycom, Crestron expand Zoom room video conferencing partnerships
• Microsoft Teams mobile app matures, but interoperability lags
• Avaya Equinox gets online UC and team collaboration for SMBs
• Logitech video conferencing kit targets large meeting rooms
• Lifesize looks to make outfitting huddle rooms cheaper
• Polycom cloud service simplifies device management
• Slack app integrations are made a two-way street
• Five9, 8x8 and Dialpad accelerate push for contact center AI
• RingCentral, SD-WAN vendors team up to deliver UCaaS
• Zendesk bundles customer support services as cloud contact center
• Microsoft hopes for smooth rollout of Surface Hub 2 after previous snags
• Avaya cloud revenue grows, but profitability remains elusive
• Microsoft Teams app expands developer toolbox
• Number of Slack users soars, but Enterprise Grid adoption unclear
• Cisco loses Trollope, acquires relationship intelligence startup
• Why going private should help grow Mitel cloud
• Workplace by Facebook integrations broaden app's appeal
• Avaya partners with Afiniti for intelligent call routing
• Cisco Spark to Webex Teams integration follows Microsoft's footsteps
• BroadSoft diversifies Cisco's cloud contact center portfolio
• Twilio SIM cards simplify IoT connectivity
• Cisco Webex Teams to replace Spark platform
• Google Cloud speech-to-text service gets revamp
• Cisco eyes blockchain messaging for better security
• Slack Enterprise Grid adds security, compliance tools
• Microsoft Teams roadmap includes tighter Skype integration
• Polycom acquisition helps Plantronics against Cisco, Logitech
• IBM Watson Assistant offers flexibility, data privacy
• Apple Business Chat taps consumer comfort zone
• Cisco Jabber client gets multiline calling, bot developer kit
• Google releases cloud text-to-speech service for developers
• Polycom acquisition expands Plantronics endpoint portfolio
• Team collaboration app Atlassian Stride adds 20 integrations
• Slack still seen as leader in team communication apps market
• Twilio Flex provides a customizable cloud contact center platform
• AWS attacks rivals with Amazon Chime pricing
• New Masergy UCaaS feature helps avoid overpayments
• Ready for artificial intelligence in speech recognition?
• Avaya Mobile Experience could lower contact center costs
• Users share team collaboration software strategies
• Putting the contact center in the cloud blurs lines with UC
• Cisco-BroadSoft cloud PBX to bring telephony to Spark
• Team collaboration tools see different adoption strategies
• New Microsoft Teams features include Cortana integration
• Enterprise Connect 2018 to showcase latest UC innovations
• RingCentral Meetings offered as stand-alone web conferencing platform
• Microsoft Teams guest access made universal
• New vendors, trends crash Enterprise Connect 2018 party
• Huddle rooms help fuel audio conferencing endpoint market
• Avaya revenue growth depends on success of cloud products
• Blue Jeans integrates AI-powered transcription technology
• Google Hangouts Chat team collaboration app released
• CEO lays out roadmap for Mitel Cloud after ShoreTel acquisition
• Genesys acquires Altocloud sales analytics for contact center cloud
• Avaya Zang upgrades workflow, IoT tools
• Orion Labs releases push-to-talk app for enterprises
• Slack competitor Atlassian Stride releases tools for developers
• Many enterprises need better conference room technology
• Email collaboration evolves in the modern enterprise
• Enterprises given clarity on cost of cloud services
• Adopting business messaging apps requires changing corporate culture
• Jive acquisition takes LogMeIn into UCaaS midmarket
• Avaya adds AI voice assistant to desk phones
• Mitel products revamped post-ShoreTel acquisition
• Automated transcription services could be integral to web conferencing
• How Apple Business Chat could change contact-center market
• Spoken acquisition the highlight of Avaya Engage 2018
• Microsoft Teams updates streamline search, sharing features
• Smartphone push-to-talk apps poised for enterprise growth
• Private Slack shared channels look to boost security, admin controls
• PGi releases GlobalMeet 5.0, as demand for web conferencing grows
• More