• Gartner UC Magic Quadrant ranking belies Avaya's challenges
  • Cisco lays groundwork for augmented reality in Cisco Webex app
  • Atlassian-Slack deal marks end of HipChat, Stride
  • Skype for Business 2019 nudges users to cloud
  • Vendors race to adopt Google Contact Center AI
  • Apple Business Chat adds Cisco as partner
  • Microsoft adds live broadcasting software to Teams
  • Missions acquisition will simplify Slack integrations
  • 8x8 X Series combines UC and contact center
  • Microsoft Teams free version takes on Slack, Cisco Webex
  • Team collaboration secondary in Workplace by Facebook app
  • DHS, SecureLogix develop TDoS attack defense
  • Ribbon Communications boosts UCaaS portfolio with Edgewater buy
  • Slack outages raise reliability concerns
  • Ex-Cisco exec Rowan Trollope promises to be different CEO at Five9
  • GoToMeeting client adds business messaging to chase rivals
  • Alexa for Hospitality brings AI voice assistant to hotel rooms
  • Avaya adds real-time speech analytics to contact centers
  • Microsoft Teams e-discovery enabled for hybrid clouds
  • Google Hangouts Meet adds interoperability with competitors
  • Polycom, Crestron expand Zoom room video conferencing partnerships
  • Microsoft Teams mobile app matures, but interoperability lags
  • Avaya Equinox gets online UC and team collaboration for SMBs
  • Logitech video conferencing kit targets large meeting rooms
  • Lifesize looks to make outfitting huddle rooms cheaper
  • Polycom cloud service simplifies device management
  • Slack app integrations are made a two-way street
  • Five9, 8x8 and Dialpad accelerate push for contact center AI
  • RingCentral, SD-WAN vendors team up to deliver UCaaS
  • Zendesk bundles customer support services as cloud contact center
  • Microsoft hopes for smooth rollout of Surface Hub 2 after previous snags
  • Avaya cloud revenue grows, but profitability remains elusive
  • Microsoft Teams app expands developer toolbox
  • Number of Slack users soars, but Enterprise Grid adoption unclear
  • Cisco loses Trollope, acquires relationship intelligence startup
  • Why going private should help grow Mitel cloud
  • Workplace by Facebook integrations broaden app's appeal
  • Avaya partners with Afiniti for intelligent call routing
  • Cisco Spark to Webex Teams integration follows Microsoft's footsteps
  • BroadSoft diversifies Cisco's cloud contact center portfolio
  • Twilio SIM cards simplify IoT connectivity
  • Cisco Webex Teams to replace Spark platform
  • Google Cloud speech-to-text service gets revamp
  • Cisco eyes blockchain messaging for better security
  • Slack Enterprise Grid adds security, compliance tools
  • Microsoft Teams roadmap includes tighter Skype integration
  • Polycom acquisition helps Plantronics against Cisco, Logitech
  • IBM Watson Assistant offers flexibility, data privacy
  • Apple Business Chat taps consumer comfort zone
  • Cisco Jabber client gets multiline calling, bot developer kit
  • Google releases cloud text-to-speech service for developers
  • Polycom acquisition expands Plantronics endpoint portfolio
  • Team collaboration app Atlassian Stride adds 20 integrations
  • Slack still seen as leader in team communication apps market
  • Twilio Flex provides a customizable cloud contact center platform
  • AWS attacks rivals with Amazon Chime pricing
  • New Masergy UCaaS feature helps avoid overpayments
  • Ready for artificial intelligence in speech recognition?
  • Avaya Mobile Experience could lower contact center costs
  • Users share team collaboration software strategies
  • Putting the contact center in the cloud blurs lines with UC
  • Cisco-BroadSoft cloud PBX to bring telephony to Spark
  • Team collaboration tools see different adoption strategies
  • New Microsoft Teams features include Cortana integration
  • Enterprise Connect 2018 to showcase latest UC innovations
  • RingCentral Meetings offered as stand-alone web conferencing platform
  • Microsoft Teams guest access made universal
  • New vendors, trends crash Enterprise Connect 2018 party
  • Huddle rooms help fuel audio conferencing endpoint market
  • Avaya revenue growth depends on success of cloud products
  • Blue Jeans integrates AI-powered transcription technology
  • Google Hangouts Chat team collaboration app released
  • CEO lays out roadmap for Mitel Cloud after ShoreTel acquisition
  • Genesys acquires Altocloud sales analytics for contact center cloud
  • Avaya Zang upgrades workflow, IoT tools
  • Orion Labs releases push-to-talk app for enterprises
  • Slack competitor Atlassian Stride releases tools for developers
  • Many enterprises need better conference room technology
  • Email collaboration evolves in the modern enterprise
  • Enterprises given clarity on cost of cloud services
  • Adopting business messaging apps requires changing corporate culture
  • Jive acquisition takes LogMeIn into UCaaS midmarket
  • Avaya adds AI voice assistant to desk phones
  • Mitel products revamped post-ShoreTel acquisition
  • Automated transcription services could be integral to web conferencing
  • How Apple Business Chat could change contact-center market
  • Spoken acquisition the highlight of Avaya Engage 2018
  • Microsoft Teams updates streamline search, sharing features
  • Smartphone push-to-talk apps poised for enterprise growth
  • Private Slack shared channels look to boost security, admin controls
  • PGi releases GlobalMeet 5.0, as demand for web conferencing grows
  • Cloud, mobility, telephony to fuel UCC market growth, report says
  • Midmarket enterprises push UCaaS platform adoption
  • Avaya UC headed for SMB product bundles
  • Businesses slow to embrace products like Samsung Flip board
  • Unified communications vendors continue consolidation carousel
  • Video conference tools spread among buyers and sellers
  • UC trends revealed in top news stories of 2017
  • Many challenges ahead following Avaya bankruptcy proceedings
  • Microsoft Teams calling, Cisco Spark security get updates
  • More