• In strategic shift, Avaya expands portfolio of open SIP phones
• Talkdesk iQ provides AI analytics, monitoring in contact center
• Microsoft fixes flaws in Skype Meetings App
• Amazon opens Alexa for Business to third-party devices
• Genesys improves workforce management software with AI
• 8x8 buys Jitsi open source video conferencing from Atlassian
• Microsoft releases Skype for Business 2019 server
• Cisco Meeting Server 2.4 increases capacity, adds controls
• Twilio Autopilot looks to simplify contact center AI
• UCaaS Magic Quadrant shows IT leaders ready for transition to cloud
• NEC launches InfinityBoard collaboration hardware for meeting rooms
• Interoperability could help 8x8 Team Messaging stand out
• Twilio buys SendGrid for email APIs
• RingCentral the latest UCaaS vendor to acquire a cloud contact center
• Workplace by Facebook app adds multicompany chat
• BlueJeans-Dolby meeting room service focuses on UC audio
• Zoom enters UCaaS market with new cloud PBX service
• Video communications startups Pexip and Videxio to merge
• Symphony messaging app gets DLP, Microsoft integration
• Embedded communications have business embracing CPaaS
• Partner gateways connect endpoints to Microsoft Teams video conferencing
• Microsoft and Cisco diverge on UC interop amid customer complaints
• Slack acquires Astro for email AI interoperability
• Microsoft Teams migration supported by partner services
• Microsoft blocks cloud Skype sign-ups for small businesses
• Microsoft readies hybrid Skype for Business to ease Teams migration
• Microsoft intros Cortana Skills Kit for app developers
• Microsoft Teams app takes aim at vertical markets
• NewVoiceMedia acquisition adds contact center to Vonage cloud
• Cisco Webex Edge connects data centers to the cloud
• New Cisco headsets, room displays integrate with Webex
• Ytica acquisition adds analytics to Twilio Flex cloud contact center
• Slack encryption will soon include enterprise key management
• AT&T revives Office@Hand UCaaS deal with RingCentral
• LogMeIn enhances GoToWebinar with analytics, on-demand viewer
• Zoom audio feature could reduce PSTN costs for large enterprises
• Polycom VVX series adds four new desk phones
• Nice inContact adds analytics, omnichannel support to CXone
• Amazon Chime app adds dial-out, single sign-on features
• Mitel targets enterprises with MiCloud Engage contact center
• Cisco wants to help developers build Webex integrations
• Microsoft and Amazon sync AI voice assistants Alexa, Cortana
• Microsoft Skype for Business update fixes Mac bugs
• SAP Concur creates Slack bot for booking flights
• Avaya earnings show cloud, recurring revenue growth
• Facebook targets WhatsApp business messaging at large enterprises
• Cisco and Google deepen collaboration partnership
• Gartner UC Magic Quadrant ranking belies Avaya's challenges
• Cisco lays groundwork for augmented reality in Cisco Webex app
• Atlassian-Slack deal marks end of HipChat, Stride
• Skype for Business 2019 nudges users to cloud
• Vendors race to adopt Google Contact Center AI
• Apple Business Chat adds Cisco as partner
• Microsoft adds live broadcasting software to Teams
• Missions acquisition will simplify Slack integrations
• 8x8 X Series combines UC and contact center
• Microsoft Teams free version takes on Slack, Cisco Webex
• Team collaboration secondary in Workplace by Facebook app
• DHS, SecureLogix develop TDoS attack defense
• Ribbon Communications boosts UCaaS portfolio with Edgewater buy
• Slack outages raise reliability concerns
• Ex-Cisco exec Rowan Trollope promises to be different CEO at Five9
• GoToMeeting client adds business messaging to chase rivals
• Alexa for Hospitality brings AI voice assistant to hotel rooms
• Avaya adds real-time speech analytics to contact centers
• Microsoft Teams e-discovery enabled for hybrid clouds
• Google Hangouts Meet adds interoperability with competitors
• Polycom, Crestron expand Zoom room video conferencing partnerships
• Microsoft Teams mobile app matures, but interoperability lags
• Avaya Equinox gets online UC and team collaboration for SMBs
• Logitech video conferencing kit targets large meeting rooms
• Lifesize looks to make outfitting huddle rooms cheaper
• Polycom cloud service simplifies device management
• Slack app integrations are made a two-way street
• Five9, 8x8 and Dialpad accelerate push for contact center AI
• RingCentral, SD-WAN vendors team up to deliver UCaaS
• Zendesk bundles customer support services as cloud contact center
• Microsoft hopes for smooth rollout of Surface Hub 2 after previous snags
• Avaya cloud revenue grows, but profitability remains elusive
• Microsoft Teams app expands developer toolbox
• Number of Slack users soars, but Enterprise Grid adoption unclear
• Cisco loses Trollope, acquires relationship intelligence startup
• Why going private should help grow Mitel cloud
• Workplace by Facebook integrations broaden app's appeal
• Avaya partners with Afiniti for intelligent call routing
• Cisco Spark to Webex Teams integration follows Microsoft's footsteps
• BroadSoft diversifies Cisco's cloud contact center portfolio
• Twilio SIM cards simplify IoT connectivity
• Cisco Webex Teams to replace Spark platform
• Google Cloud speech-to-text service gets revamp
• Cisco eyes blockchain messaging for better security
• Slack Enterprise Grid adds security, compliance tools
• Microsoft Teams roadmap includes tighter Skype integration
• Polycom acquisition helps Plantronics against Cisco, Logitech
• IBM Watson Assistant offers flexibility, data privacy
• Apple Business Chat taps consumer comfort zone
• Cisco Jabber client gets multiline calling, bot developer kit
• Google releases cloud text-to-speech service for developers
• Polycom acquisition expands Plantronics endpoint portfolio
• Team collaboration app Atlassian Stride adds 20 integrations
• More