Unified Communications News

Selecting the right vendor requires more than UC feature checklist
Contact centers turn to unified communications with IP technology
Web 2.0 enterprise tools are appearing, but the ROI must lead the way
Agito first to make BlackBerry a dual-mode phone
Nortel voice customers are the vendor's only enterprise asset
UC sales drop, but desktop video conferencing remains strong in Q1
Business IP telephony savings driving cost UC beyond the office walls
Google Wave, Cisco WebEx fill demand for hosted unified communications
Telepresence exchange could mean business-to-business connectivity
Business apps with unified communications improve productivity, costs
Eye on the UC Market: Avaya
IBM, Avaya deals signal IP telephony quality control's coming of age
Aruba's VBN line pushes IP telephony, secure Wi-Fi to teleworkers
Instant messaging strategies: Usage policy and training are key
Boston Medical Center's communication strategy sets future groundwork
Eye on the unified communications market: Nortel
Kraft Foods' UC pilot addresses physical workspace and technology
Mitel adds fixed-mobile convergence to its SMB UC product
Q&A with IBM's Sametime executives
Cloud-based unified communications could reduce costs and hassle
Avaya bets big on SIP with its vision for Aura Session Manager
At VoiceCon, Nortel customers uneasy about vendor's future
Unified communications critical to keeping telecommuters productive
Telepresence ROI: People just as important as technology
Video technology and social software can cut employee training costs
Eye on the unified communications market: Cisco
Avaya and DiVitas forge dual-mode fixed-mobile convergence partnership
As streaming video use heats up, a solid business case is key
Communications-enabled business processes can unlock UC ROI
Software-based video conferencing connects British hospitals
Microsoft's OCS R2 has powerful UC features but won't replace a PBX
Voice certifications and training: What do you need?
Eye on the unified communications market: Microsoft
Mobile UC security is tricky, but basic IP networking is a good start
Nortel could emerge from bankruptcy as a top UC vendor
Mobile messaging and UC save taxpayer dollars in district court system
Ensuring voice and video quality about more than watching packet flows
Collaboration, contact centers are key UC investments in 2009
Cisco takes enterprise telephony lead, riding an IP PBX wave
Telepresence and video conferencing: Reaping the benefits
Presence: The heart of unified communications
Microsoft uses software edge on Cisco in unified communications war
Unified communications security ignored and misunderstood
Understanding Session Initiation Protocol in today's call centers
Unified communications forces IT departments to reorganize
Distributed calling centers helped 'Barack the vote'
Workers demand the flexibility of unified communications in the cloud
Gartner: UC remains a 2009 strategic priority, but with changed emphasis
Seven ways a unified communications deployment can cut costs
Is unified communications presence good enough?
Cost-cutting key to keeping unified communications in slow economy
SIP trunks a no-brainer for VoIP rollouts
Skype leverages partnerships to penetrate the enterprise market
Cisco offers cloud-based collaboration platform with WebEx Connect
Telepresence technology gets vendor push despite hazy ROI
IT can't let users drive mobile unified communications strategy
Slightly clunky mobile VoIP finds only niche usage in enterprises
Digium's Asterisk PBX does God's work at Midwest church
Software-based unified communications help flower wholesaler blossom
Gores will try to resurrect a stagnant Siemens with a renewed focus
Polycom offering enables wide-scale video conferencing adoption
Videoconferencing delivers medical treatment to developing countries
Mobile video could transform field service operations
Social media challenges reside with users, not technology
IP telephony management software essential to large-scale deployments
IP telephony project: Caterpillar converting 100,000 phones
Unified Communications opportunity can be lost by bad management
Unified communications' business value cloudy, but enterprises want it
Emergency 911 call centers moving toward unified communications
Microsoft OCS powerful but needs third parties for complete solution
IP PBX market softens while Cisco continues to conquer
Disaster and recovery in the VoIP/IPT RFP
Cisco Motion could mean big changes down the road for UC
ShoreTel beefs up UC offering for SMBs
With videoconferencing, the more users the merrier
For enterprises, mobile unified communications is still about the basics
Complete guide to caller ID spoofing: Safeguarding your resources
Microsoft's partnership with Aspect sparks interest in converged contact centers
Siemens integrates new contact center application into its OpenScape UC platform
Cisco inks managed TelePresence deal with AT&T
Facebook's new take on communications should be embraced by business
UC applications make SMBs competitive with heavy hitters
Hip to SIP quiz
Nortel offers SMBs open-source-based, SIP-flavored unified communications
Three consumer applications to pilot your unified communications strategy
IP-based system key for growing call center
Transitioning to unified communications with e-learning
Enterprise application vendors to add presence and unified communications capabilities
Does rapid UC innovation beget slow implementation rates?
Mitel demonstrates Sun Ray Unified IP Client
NEC demonstrates fixed-mobile convergence at VoiceCon Orlando 2008
NEC demonstrates UC for Business at VoiceCon 2008
Microsoft demonstrates RoundTable videoconferencing device
Video: Product demos from Microsoft, NEC and Mitel
Cisco's VoiceCon keynote: A vision of the future with TelePresence
Open platforms are essential to the future of unified communications
Cisco Certified Voice Professional lab updates mimic live networks
Avaya solves fragmented presence problem with federated presence server
Go Green: Al Gore speaks at VoiceCon 2008
Siemens OpenScape offers tight integration of voice, video and messaging
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