What should be considered when deciding between Avaya and Cisco?
Improving first call resolution (FCR) percentage in an offshore call center
Will VoIP telephones work successfully in a small LAN?
How do NAT Traversal and STUN work?
VoIP pros and cons
A comparison and description of SIP and H.323
Do I need DDNS to access my PC?
Do service providers use SIP or H.323 to communicate between their VoIP networks?
How to set up a simple VoIP network on an existing LAN
We're opening a remote office -- should we get a new vendor who offers local support and SIP instead
How do we fix 'echo', 'static' and background noise on our new VoIP system?
How many user agents can participate in a SIP or H.323 conference?
VoIP over wireless
How do I use VoIP through the PSTN without using a softswitch?
Can I test MGCP loopback capabilities without buying the equipment?
Follow-up to Can I bypass the PSTN with my current router/gateway setup?
How can I resolve a compatibility issue between our VocalTec gateways and our carrier's Cisco gatewa
Can I set up a VoIP network infrastructure over broadband Internet?
Traffic logging and VoIP encryption
How do I know when dropped calls happen because of my equipment or my service?
How VoIP can save you money and Wi-Fi in the office.
What is the difference between ground start signaling and loop start signaling?
What is the difference between a SIP-enabled phone and an IP phone that is not SIP-enabled?
Is there a standard for encryption of traffic between IP phones?
How do I have one line dedicated to VoIP on my system?
Does the phrase 64 simultaneous calls on a T mean 64 extensions?
Can I bypass the PSTN with my current router/gateway setup?
Difference between IP PBX and VoIP box
Which certification courses would be most fruitful?
Cisco tools vs. Prognosis
VoIP in a wireless environment
Can I reconfigure my ports without restarting my gateway each time?
How do you set up a VoIP termination?
What kind of compression is used in VoIP?
How does my VoIP phone know what my number is after I move it?
VoIP vs TDMoIP
MAC costs in legacy PBX vs. IP telephony environments
Connecting VoIP with IP PBX
Pros and cons of VoIP
Is CCVP certification a marketable skill?
Can you set up VoIP on ISDN?
How can you test whether a network would suffer from VoIP?
Can we install VoIP phones on our fiber backbone network?
What is the standard to do a cost analysis as well as ROI?
What is the difference between an analog and a digital PBX?
How do I design and implement my own VoIP startup?
What is the ideal DC voltage across the NT1?
What should I know about the Shoretel IP switch?
What should I know about H.323 when we upgrade our system?
For mobile workers who travel internationally, how does VoIP cut costs?
What is the impact on staffing from using a route analysis tool?
How do I set up a commercial IP800 service in another country?
How do I create a customized call center?
What protocols can be used to facilitate communication between a voice card and an IVR system?
How do I find other commercial end-to-end providers?
What is a good benchmark number for IP router management?
What should be considered when deciding between Cisco and Mitel?
How is VoIP traffic prioritization accomplished with Cisco ATA 186 over WAN links?
How do I set up a DHCP server and deploy IP numbers to networked machines?
Can a PRI T1 be used for internet access?
Can Asterisk work with ISDN?
How does a computer on the network get its IP address?
How do I access my public IP address after changing from Windows NT 4 to Windows 2000?
How do I set up a small Cisco-based VoIP lab for CCVP?
What is a non-maskable interrupt?
What are the necessary RFCs to SIP-enable a gateway?
How does an ATA work?
How do you divide DTMF transmissions?
What should I know before purchasing IP phones?
Is there a billing system that allocates usage costs?
How do I know which user is making VoIP calls on which virtual LAN?
What is the worst-case scenario in buying a new analog PBX?
What edge would Cisco have over Nortel in a VoIP implementation?
How is VoIP traffic prioritization accomplished?
What is the relevance of MPLS in regards to QoS for e-commerce?
What is the best way to provide a measurable SLA with quality of service levels for VoIP?
What edge does Cisco have over Alcatel?
Calculating estimated resource consumption for calls on a Veraz Internet controller
Can an ISDN phone be used with Asterisk?
Is it possible for a Cisco ATA 186 to work off a Meridian 1 Opt81C PBX using H.323?
What should I consider when making the VoIP decision?
Does Verso's Skype-blocking system have the ability to affect other VoIP solutions?
How much bandwidth is required for a single call transfer?
How can we have a unified communications architecture for VoIP?
I can hear my clients, but why can't they hear me?
Is 3rd-party calling occurring on my residential VoIP account?
How does Vonage work for international calls?
How do I start up my own VoIP company?
What are the advantages and disadvantages of MPLS?
Has anyone used Packeteer for managing QoS?
What details should be considered when implementing VoIP?
What do I need to consider when deploying enterprise-level softphones?
ISDN, MPLS and VSAT, part 3
ISDN, MPLS and VSAT, part 2
ISDN, MPLS and VSAT
VoIP trends in 2006
Getting around VoIP ports
Delay with VLANs
Free calls to the Philippines?
How do you consider or account for the cultural change required to achieve productivity benefits?