VoIP Migration and Implementation news, help and research

VoIP Migration and Implementation News

March 26, 2020 26 Mar'20
Kansas City Royals spin up cloud contact center

The Kansas City Royals closed its offices, but a telephony switch helped the call center address ticket holders' anxieties over baseball games affected by coronavirus shutdown.
February 05, 2020 05 Feb'20
Avaya details feature roadmap for Avaya Cloud Office by RingCentral

Avaya provided new details this week on the special features it will add to Avaya Cloud Office to make it different from RingCentral's product.
October 31, 2019 31 Oct'19
New telephony controls coming to Microsoft Teams admin center

More controls are coming to the Microsoft Teams admin center, but enterprises will have to wait a bit longer for the large-scale configuration tools they need.
August 30, 2018 30 Aug'18
Polycom VVX series adds four new desk phones

A new cloud-based device management service will help Polycom partners provision and troubleshoot the vendor's devices, including four new Polycom VVX series phones released this week.

Bring yourself up to speed with our introductory content

Plain Old Telephone Service (POTS)

Plain Old Telephone Service (POTS) refers to the traditional, analog voice transmission phone system implemented over physical copper wires (twisted pair). Continue Reading
VoIP phone

A VoIP phone is a hardware- or software-based telephone designed to use voice over Internet Protocol (VoIP) technology to send and receive phone calls over an IP network. Continue Reading
VoIP (voice over IP)

VoIP (voice over Internet Protocol) is the transmission of voice and multimedia content over an internet connection. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Zoom Phone system offers flexibility, simplified infrastructure

The Zoom Phone system offers simplicity and flexibility to support remote and hybrid work. IT leaders at Enterprise Connect Virtual discuss their Zoom Phone migration strategies. Continue Reading
Microsoft Teams partners extend phone system capabilities

While the Microsoft Teams phone system can meet most needs for organizations, connecting Teams to third-party partners can provide additional features, resiliency and support. Continue Reading
Evaluating endpoints for an Asterisk-based phone system

Enterprises building an Asterisk-based phone system have three endpoint options. Learn about the advantages and disadvantages of these endpoints in this book excerpt. Continue Reading

Learn to apply best practices and optimize your operations.

5 best practices for a Microsoft Teams telephony migration

When planning a migration to Microsoft Teams telephony, organizations should follow five key best practices that address technical requirements and end-user adoption. Continue Reading
Is your organization prepared to deploy SIP trunking services?

Before deploying SIP trunking services, organizations need to make sure they are prepared. Read this FAQ to learn how to prepare and protect SIP trunks. Continue Reading
How do you plan for replacing a business phone system?

A few factors can indicate it's time to replace a business phone system. Learn when it may be time to switch and how to decide on a course of action. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

What role do legacy UC devices play in a cloud migration?

Migrating to UCaaS doesn't mean organizations need to leave legacy hardware behind. But organizations must ensure UC devices are compatible with cloud provider platforms. Continue Reading
How to configure VoIP on a network

VoIP configuration requires significant preplanning to meet the requirements of voice traffic. Learn the steps to take when configuring VoIP on your network. Continue Reading
Bolster voice security with these five critical tips

Proper voice security in the network requires voice gateway isolation, patch protection, next-generation firewalls, traffic encryption and limiting certain VoIP features. Continue Reading