Unified Communications ROI news, help and research

Unified Communications ROI News

March 21, 2019 21 Mar'19
Contact center AI trends take center stage at Enterprise Connect 2019

Several vendors at Enterprise Connect 2019 focused on contact center AI innovation and virtual agents. But are businesses actually ready for the technology?
November 08, 2018 08 Nov'18
Talkdesk iQ provides AI analytics, monitoring in contact center

Talkdesk iQ, the cloud contact center startup's new AI platform, includes an analytics dashboard and bot development tools. The vendor also announced a new 100% uptime SLA for enterprise calling.
October 22, 2018 22 Oct'18
NEC launches InfinityBoard collaboration hardware for meeting rooms

In UC news, NEC Display introduces new meeting room hardware, MTD uses NewVoiceMedia to improve its contact center, and Fuze announces new mobile upgrades and analytics tools.
March 01, 2018 01 Mar'18
Genesys acquires Altocloud sales analytics for contact center cloud

Genesys acquires analytics vendor Altocloud to help businesses find sales opportunities in online customer interactions. Genesys will integrate Altocloud into omnichannel contact center products.

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UCaaS (Unified Communications as a Service)

Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services. Continue Reading
End-user training, internal marketing key to UC adoption

You put the future in front of them, yet users still embrace 1-800 conferencing lines. The disconnect often stems from insufficient end-user training and internal marketing. Continue Reading
UC training, certifications are mostly vendor-specific

The industry may lack vendor-neutral certifications, but hands-on UC training can help workers master products, advance their careers and boost their salaries. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Unified communications analytics mature to verify business value

There is more than one way to showcase the value of unified communications in the boardroom. UC analytics can help companies obtain the metrics they need to prove a business case. Continue Reading
6 unified communications benefits for business productivity

How can unified communications tools benefit your business? Explore these six unified communications benefits to make the right purchase decision for your needs. Continue Reading
How do you compare the TCO of on-premises UC vs. UCaaS?

While TCO can be a helpful metric when weighing on-premises UC options, it's less relevant for evaluating cloud services. Comparing on-premises UC vs. UCaaS has two considerations. Continue Reading

Learn to apply best practices and optimize your operations.

How to make a business case for unified communications

Making a business case for unified communications isn't the same as deciding on a PBX. ROI, for example, isn't as important. But training is. Here is what you should focus on. Continue Reading
Reevaluating budgets to provide UC devices to home workers

Providing a consistent UC experience means taking a second look at budgets to determine how to outfit home workers with UC devices like headsets and webcams. Continue Reading
How does AI for meetings improve collaboration?

Reaping the collaboration benefits of AI may take some time. Learn how AI for meetings can improve the collaboration experience through automation and predictive insight. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

How do you write an RFP for cloud UC?

Preparing a request-for-proposal document for potential UC cloud services requires several elements. Learn how to write an RFP for cloud UC to meet your organization's needs. Continue Reading
Employee consultation needed before deploying new UC tools

Organizations that don't seek an employee consultation before deploying communications tools may struggle with adoption. Learn how to deploy tools that employees want to use. Continue Reading
VoIP and unified communications define the future

Chapter 6 of the book "VoIP and Unified Communications: Internet Telephony and the Future Voice Network" offers a history of VoIP and UC technologies. Continue Reading