Unified Communications ROI
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Exclusive Download: Guide to Building an Enterprise Unified Communication Strategy
IT needs a unified communications strategy for voice/video conferencing, chat, and other tools. This 25-page step-by-step guide helps you implement, evaluate, and manage UC in the enterprise.
Unified Communications ROI News
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March 21, 2019
21
Mar'19
Contact center AI trends take center stage at Enterprise Connect 2019
Several vendors at Enterprise Connect 2019 focused on contact center AI innovation and virtual agents. But are businesses actually ready for the technology?
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November 08, 2018
08
Nov'18
Talkdesk iQ provides AI analytics, monitoring in contact center
Talkdesk iQ, the cloud contact center startup's new AI platform, includes an analytics dashboard and bot development tools. The vendor also announced a new 100% uptime SLA for enterprise calling.
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October 22, 2018
22
Oct'18
NEC launches InfinityBoard collaboration hardware for meeting rooms
In UC news, NEC Display introduces new meeting room hardware, MTD uses NewVoiceMedia to improve its contact center, and Fuze announces new mobile upgrades and analytics tools.
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March 01, 2018
01
Mar'18
Genesys acquires Altocloud sales analytics for contact center cloud
Genesys acquires analytics vendor Altocloud to help businesses find sales opportunities in online customer interactions. Genesys will integrate Altocloud into omnichannel contact center products.
Unified Communications ROI Get Started
Bring yourself up to speed with our introductory content
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UCaaS (Unified Communications as a Service)
Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services. Continue Reading
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End-user training, internal marketing key to UC adoption
You put the future in front of them, yet users still embrace 1-800 conferencing lines. The disconnect often stems from insufficient end-user training and internal marketing. Continue Reading
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UC training, certifications are mostly vendor-specific
The industry may lack vendor-neutral certifications, but hands-on UC training can help workers master products, advance their careers and boost their salaries. Continue Reading
Evaluate Unified Communications ROI Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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6 unified communications benefits for business productivity
How can unified communications tools benefit your business? Explore these six unified communications benefits to make the right purchase decision for your needs. Continue Reading
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How do you compare the TCO of on-premises UC vs. UCaaS?
While TCO can be a helpful metric when weighing on-premises UC options, it's less relevant for evaluating cloud services. Comparing on-premises UC vs. UCaaS has two considerations. Continue Reading
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What collaboration metrics determine an app's business value?
Collaboration tools offer organizations benefits, including increased productivity. Learn which collaboration metrics can provide insight into the business value of these tools. Continue Reading
Manage Unified Communications ROI
Learn to apply best practices and optimize your operations.
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How to make a business case for unified communications
Making a business case for unified communications isn't the same as deciding on a PBX. ROI, for example, isn't as important. But training is. Here is what you should focus on. Continue Reading
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Reevaluating budgets to provide UC devices to home workers
Providing a consistent UC experience means taking a second look at budgets to determine how to outfit home workers with UC devices like headsets and webcams. Continue Reading
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How does AI for meetings improve collaboration?
Reaping the collaboration benefits of AI may take some time. Learn how AI for meetings can improve the collaboration experience through automation and predictive insight. Continue Reading
Problem Solve Unified Communications ROI Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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How do you write an RFP for cloud UC?
Preparing a request-for-proposal document for potential UC cloud services requires several elements. Learn how to write an RFP for cloud UC to meet your organization's needs. Continue Reading
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Employee consultation needed before deploying new UC tools
Organizations that don't seek an employee consultation before deploying communications tools may struggle with adoption. Learn how to deploy tools that employees want to use. Continue Reading
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VoIP and unified communications define the future
Chapter 6 of the book "VoIP and Unified Communications: Internet Telephony and the Future Voice Network" offers a history of VoIP and UC technologies. Continue Reading