Unified Communications ROI
New & Notable
UCaaS vs. CPaaS: Weighing Cloud UC Deployment Options
Featuring advice from industry experts at Nemertes Research, West Gates Networks & Frost & Sullivan, this guide explores differences between UCaaS and CPaaS tech, and key features of UCaaS to help you make a more informed buying decision and reap all the benefits of cloud UC.
Unified Communications ROI News
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March 21, 2019
21
Mar'19
Contact center AI trends take center stage at Enterprise Connect 2019
Several vendors at Enterprise Connect 2019 focused on contact center AI innovation and virtual agents. But are businesses actually ready for the technology?
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November 08, 2018
08
Nov'18
Talkdesk iQ provides AI analytics, monitoring in contact center
Talkdesk iQ, the cloud contact center startup's new AI platform, includes an analytics dashboard and bot development tools. The vendor also announced a new 100% uptime SLA for enterprise calling.
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October 22, 2018
22
Oct'18
NEC launches InfinityBoard collaboration hardware for meeting rooms
In UC news, NEC Display introduces new meeting room hardware, MTD uses NewVoiceMedia to improve its contact center, and Fuze announces new mobile upgrades and analytics tools.
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March 01, 2018
01
Mar'18
Genesys acquires Altocloud sales analytics for contact center cloud
Genesys acquires analytics vendor Altocloud to help businesses find sales opportunities in online customer interactions. Genesys will integrate Altocloud into omnichannel contact center products.
Unified Communications ROI Get Started
Bring yourself up to speed with our introductory content
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UCaaS (Unified Communications as a Service)
Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services. Continue Reading
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End-user training, internal marketing key to UC adoption
You put the future in front of them, yet users still embrace 1-800 conferencing lines. The disconnect often stems from insufficient end-user training and internal marketing. Continue Reading
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UC training, certifications are mostly vendor-specific
The industry may lack vendor-neutral certifications, but hands-on UC training can help workers master products, advance their careers and boost their salaries. Continue Reading
Evaluate Unified Communications ROI Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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Choose a unified communications system with these criteria
Navigate the growing unified communications systems market and choose the best-suited product for your enterprise with these important considerations. Continue Reading
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4 unified communications benefits that improve productivity
How can unified communications tools benefit your business? Explore these four use cases of unified communications to make the right purchase decision for your needs. Continue Reading
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Quantifying success for team collaboration applications
Organizations that deploy team collaboration applications are looking to achieve the greatest ROI possible. The struggle is in determining what metrics to quantify the success and ROI of these ... Continue Reading
Manage Unified Communications ROI
Learn to apply best practices and optimize your operations.
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Craft collaboration metrics to enhance business benefits
Collaboration metrics should focus on more than just how well platforms and tools function. Metrics should shift focus to how much collaboration tools improve a business. Continue Reading
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How do you measure collaboration ROI?
Measuring collaboration return on investment in a unified communications setting involves benchmarking employee application usage before and after deployment. Continue Reading
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Employee consultation needed before deploying new UC tools
Organizations that don't seek an employee consultation before deploying communications tools may struggle with adoption. Learn how to deploy tools that employees want to use. Continue Reading
Problem Solve Unified Communications ROI Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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How do you write an RFP for cloud UC?
Preparing a request-for-proposal document for potential UC cloud services requires several elements. Learn how to write an RFP for cloud UC to meet your organization's needs. Continue Reading
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Can the integration of Lync and Skype cut video conferencing costs?
Skype and Lync integration provides new flexibility, but is it the right platform for all organizations? Continue Reading
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VoIP and unified communications define the future
Chapter 6 of the book "VoIP and Unified Communications: Internet Telephony and the Future Voice Network" offers a history of VoIP and UC technologies. Continue Reading