Unified Communications ROI

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Unified Communications ROI News

November 08, 2018 08 Nov'18
Talkdesk iQ provides AI analytics, monitoring in contact center

Talkdesk iQ, the cloud contact center startup's new AI platform, includes an analytics dashboard and bot development tools. The vendor also announced a new 100% uptime SLA for enterprise calling.
October 22, 2018 22 Oct'18
NEC launches InfinityBoard collaboration hardware for meeting rooms

In UC news, NEC Display introduces new meeting room hardware, MTD uses NewVoiceMedia to improve its contact center, and Fuze announces new mobile upgrades and analytics tools.
March 01, 2018 01 Mar'18
Genesys acquires Altocloud sales analytics for contact center cloud

Genesys acquires analytics vendor Altocloud to help businesses find sales opportunities in online customer interactions. Genesys will integrate Altocloud into omnichannel contact center products.
July 21, 2017 21 Jul'17
Infrastructure, endpoints to drive UC tech budget boom in 2018

UC budgets are expected to rise in 2018 as organizations look to update aging voice infrastructure, promote user adoption and extend UC into contact centers.

Bring yourself up to speed with our introductory content

UCaaS (Unified Communications as a Service)

Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services. Continue Reading
End-user training, internal marketing key to UC adoption

You put the future in front of them, yet users still embrace 1-800 conferencing lines. The disconnect often stems from insufficient end-user training and internal marketing. Continue Reading
UC training, certifications are mostly vendor-specific

The industry may lack vendor-neutral certifications, but hands-on UC training can help workers master products, advance their careers and boost their salaries. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

How do you build a business case for speech technology applications?

Building a business case for speech technology requires an understanding of the current use cases. Our expert explains what to look for when building a business case for speech technology. Continue Reading
Video conferencing usage gets new analytics to gauge ROI

Instead of assuming video ROI success, enterprises can now see a correlation between video conferencing usage and productivity with the help of new analytics tools. Continue Reading
Disadvantages of interactive whiteboards: Cost, lack of interoperability

Large-screen collaboration devices offer some powerful communications tools. But buyers also need to heed some of the disadvantages of interactive whiteboards. Continue Reading

Learn to apply best practices and optimize your operations.

How do you measure collaboration ROI?

Measuring collaboration return on investment in a unified communications setting involves benchmarking employee application usage before and after deployment. Continue Reading
Employee consultation needed before deploying new UC tools

Organizations that don't seek an employee consultation before deploying communications tools may struggle with adoption. Learn how to deploy tools that employees want to use. Continue Reading
Unified communications management before and after deployment

Organizations can minimize operational costs and maximize user satisfaction with proactive unified communications management and testing before and after deployment. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

How do you write an RFP for cloud UC?

Preparing a request-for-proposal document for potential UC cloud services requires several elements. Learn how to write an RFP for cloud UC to meet your organization's needs. Continue Reading
Can the integration of Lync and Skype cut video conferencing costs?

Skype and Lync integration provides new flexibility, but is it the right platform for all organizations? Continue Reading
VoIP and unified communications define the future

Chapter 6 of the book "VoIP and Unified Communications: Internet Telephony and the Future Voice Network" offers a history of VoIP and UC technologies. Continue Reading