Unified Communications Integration and Interoperability
New & Notable
UCaaS vs. CPaaS: Weighing Cloud UC Deployment Options
Featuring advice from industry experts at Nemertes Research, West Gates Networks & Frost & Sullivan, this guide explores differences between UCaaS and CPaaS tech, and key features of UCaaS to help you make a more informed buying decision and reap all the benefits of cloud UC.
Unified Communications Integration and Interoperability News
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March 20, 2019
20
Mar'19
Polycom Trio integrates with Alexa for Business
Poly, the new name for the merger of Plantronics and Polycom, has added Alexa for Business to voice-activate meetings on the Polycom Trio conference room phone.
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March 13, 2019
13
Mar'19
New widget for RingCentral integrations targets enterprises
RingCentral released several new tools for enterprises ahead of Enterprise Connect 2019, including a widget for adding RingCentral integrations to CRM and help desk apps.
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October 05, 2018
05
Oct'18
Embedded communications have business embracing CPaaS
In the UC blog world, analysts discuss how businesses are embracing CPaaS for embedded communications, why SD-WAN and MPLS make a strong team, and why Cisco is losing focus on collaboration software.
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September 28, 2018
28
Sep'18
Microsoft Teams migration supported by partner services
Unify Square and AudioCodes introduce call quality monitoring for Microsoft Teams, while Crestron and Yealink launch audio and video devices for Teams meetings.
Unified Communications Integration and Interoperability Get Started
Bring yourself up to speed with our introductory content
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Improve the contact center experience with 3 key integrations
Organizations that want to offer a modern contact center experience can turn to AI, messaging apps and UC to improve agent productivity and customer service. Continue Reading
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unified communications (UC)
Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools, with the goal of enhancing business communication, collaboration and productivity. Continue Reading
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This communications API quiz will test your tech skills
Whether you're wondering how to work with communications API vendors or looking to take a deeper dive into the technology, this quiz will test your API aptitude. Continue Reading
Evaluate Unified Communications Integration and Interoperability Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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How do you evaluate embedded communications use cases?
Most embedded communications use cases focus on customer-facing interactions. Learn how to evaluate the use cases that would benefit from embedding communications. Continue Reading
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Speech technology applications evolve for new use cases
Speech technology has become a popular tool, and the addition of AI has led to more powerful use cases. Learn how AI-driven speech technology can benefit your organization. Continue Reading
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Changing business priorities drive cloud UC adoption
The demand for flexible systems and collaboration tools is helping drive UCaaS adoption across all market segments. However, business size is playing a role. Continue Reading
Manage Unified Communications Integration and Interoperability
Learn to apply best practices and optimize your operations.
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How Mio integrates Slack, Microsoft Teams and Cisco Webex users
Mio -- winner of TechTarget's Network Innovation Award -- enables a Slack, Microsoft Teams and Cisco Webex integration, enabling internal communication and collaboration across messaging apps. Continue Reading
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Should team collaboration apps be stand-alone or integrated?
Team collaboration can be deployed as part of an integrated offering or as a separate app. Our expert explains why IT may not have much control over collaborative environment decisions. Continue Reading
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What are the security threats when working with CPaaS vendors?
Four security vulnerabilities should be top of mind as you move into real-time communication with APIs. Expert Tsahi Levent-Levi explains how to approach real-time communication security. Continue Reading
Problem Solve Unified Communications Integration and Interoperability Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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Microsoft Teams integration with Cisco Spark presents challenges
Microsoft and Cisco interoperability does exist in unified communications. But, for team collaboration, Microsoft Teams integration with Cisco Spark adds another wrinkle. Continue Reading
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What's the best way to integrate a UC suite?
Integrating a new unified communications suite with existing infrastructure can seem daunting. Expert Carrie Higbie offers some best practices for a smooth integration. Continue Reading
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UC federation: Last hope or lost cause for multi-vendor UC?
Multi-vendor UC is still a struggle for many enterprises. UC federation products claim to fill the gap, so why haven't they taken off? Continue Reading