New & Notable
Unified Communications Integration and Interoperability News
February 06, 2020
Avaya will attempt to expand its partnership with RingCentral to include its upcoming CCaaS offering.
October 25, 2019
Intermedia, cloud-based unified communications vendor, has added CCaaS to its portfolio through its acquisition of Telax.
March 20, 2019
Poly, the new name for the merger of Plantronics and Polycom, has added Alexa for Business to voice-activate meetings on the Polycom Trio conference room phone.
March 13, 2019
RingCentral released several new tools for enterprises ahead of Enterprise Connect 2019, including a widget for adding RingCentral integrations to CRM and help desk apps.
Unified Communications Integration and Interoperability Get Started
Bring yourself up to speed with our introductory content
Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. Continue Reading
Interoperability between collaboration platforms is scarce, but integrations are abundant. Learn why multivendor collaboration integration has more support than interoperability. Continue Reading
Organizations need SIP services to connect and disconnect call sessions. Now some SIP services are offered through APIs, which expand the use cases and capabilities. Continue Reading
Evaluate Unified Communications Integration and Interoperability Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
CPaaS and UCaaS platforms are growing, as organizations move from on premises to cloud. Learn what capabilities these options offer and how they fit into your enterprise communications. Continue Reading
Video interoperability is challenging but necessary for today's enterprise. Evaluating vendor partnerships and choosing hardware that supports multiple video services are key. Continue Reading
UC deployment has evolved, and enterprises can now choose from on-premises or cloud-based UC options or a mix of both. Find out how to decide which UC model is right for you. Continue Reading
Manage Unified Communications Integration and Interoperability
Learn to apply best practices and optimize your operations.
The divide between contact centers and the rest of the business is shrinking. The demand for UC and contact center integrations is reshaping the contact center vendor landscape. Continue Reading
Several challenges can make it difficult to connect frontline employees to communication and collaboration tools. Learn what approaches can improve support for frontline workers. Continue Reading
CPaaS vendors are expanding their omnichannel communications strategy beyond voice and SMS. Email APIs can create tighter integrations with business workflows. Continue Reading
Problem Solve Unified Communications Integration and Interoperability Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Microsoft and Cisco interoperability does exist in unified communications. But, for team collaboration, Microsoft Teams integration with Cisco Spark adds another wrinkle. Continue Reading
Integrating a new unified communications suite with existing infrastructure can seem daunting. Expert Carrie Higbie offers some best practices for a smooth integration. Continue Reading
Multi-vendor UC is still a struggle for many enterprises. UC federation products claim to fill the gap, so why haven't they taken off? Continue Reading