Unified Communications Integration and Interoperability
New & Notable
UCaaS vs. CPaaS: Weighing Cloud UC Deployment Options
Featuring advice from industry experts at Nemertes Research, West Gates Networks & Frost & Sullivan, this guide explores differences between UCaaS and CPaaS tech, and key features of UCaaS to help you make a more informed buying decision and reap all the benefits of cloud UC.
Unified Communications Integration and Interoperability News
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October 25, 2019
25
Oct'19
UCaaS vendor Intermedia adds Telax CCaaS to portfolio
Intermedia, cloud-based unified communications vendor, has added CCaaS to its portfolio through its acquisition of Telax.
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March 20, 2019
20
Mar'19
Polycom Trio integrates with Alexa for Business
Poly, the new name for the merger of Plantronics and Polycom, has added Alexa for Business to voice-activate meetings on the Polycom Trio conference room phone.
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March 13, 2019
13
Mar'19
New widget for RingCentral integrations targets enterprises
RingCentral released several new tools for enterprises ahead of Enterprise Connect 2019, including a widget for adding RingCentral integrations to CRM and help desk apps.
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October 05, 2018
05
Oct'18
Embedded communications have business embracing CPaaS
In the UC blog world, analysts discuss how businesses are embracing CPaaS for embedded communications, why SD-WAN and MPLS make a strong team, and why Cisco is losing focus on collaboration software.
Unified Communications Integration and Interoperability Get Started
Bring yourself up to speed with our introductory content
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DHCP (Dynamic Host Configuration Protocol)
DHCP (Dynamic Host Configuration Protocol) is a network management protocol used to dynamically assign an Internet Protocol (IP) address to any device, or node, on a network so they can communicate using IP. Continue Reading
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What are the benefits of UC in a cloud-based office suite?
Adopting the UC tools within a cloud-based office suite may be the most beneficial option if users are already comfortable with the suite's features. Continue Reading
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Breaking down the parts of a CPaaS platform
Cloud-delivered communications are the backbone of many organizations. Review the key terms around CPaaS platform features and development tools with this glossary. Continue Reading
Evaluate Unified Communications Integration and Interoperability Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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CPaaS trends reflect expanded vendor offerings
CPaaS trends, like high-level APIs, are helping providers expand their portfolios and strengthen offerings for organizations that want enhanced capabilities. Continue Reading
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Comparing H.323 vs. SIP: What's the difference?
Discover the similarities and differences of H.323 vs. SIP standards, and learn why SIP has become the de facto standard for voice and video communications. Continue Reading
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What are the benefits of a UC and contact center integration?
UC offerings that include contact center integration provide more seamless communications and engagement between office workers and contact center agents. Continue Reading
Manage Unified Communications Integration and Interoperability
Learn to apply best practices and optimize your operations.
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Enhancing communications with a UC-contact center integration
The divide between contact centers and the rest of the business is shrinking. The demand for UC and contact center integrations is reshaping the contact center vendor landscape. Continue Reading
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How can organizations support UC for frontline employees?
Several challenges can make it difficult to connect frontline employees to communication and collaboration tools. Learn what approaches can improve support for frontline workers. Continue Reading
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CPaaS vendors can't ignore email in an omnichannel strategy
CPaaS vendors are expanding their omnichannel communications strategy beyond voice and SMS. Email APIs can create tighter integrations with business workflows. Continue Reading
Problem Solve Unified Communications Integration and Interoperability Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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Microsoft Teams integration with Cisco Spark presents challenges
Microsoft and Cisco interoperability does exist in unified communications. But, for team collaboration, Microsoft Teams integration with Cisco Spark adds another wrinkle. Continue Reading
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What's the best way to integrate a UC suite?
Integrating a new unified communications suite with existing infrastructure can seem daunting. Expert Carrie Higbie offers some best practices for a smooth integration. Continue Reading
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UC federation: Last hope or lost cause for multi-vendor UC?
Multi-vendor UC is still a struggle for many enterprises. UC federation products claim to fill the gap, so why haven't they taken off? Continue Reading