Unified Communications Integration and Interoperability

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UCaaS vs. CPaaS: Weighing Cloud UC Deployment Options

Featuring advice from industry experts at Nemertes Research, West Gates Networks & Frost & Sullivan, this guide explores differences between UCaaS and CPaaS tech, and key features of UCaaS to help you make a more informed buying decision and reap all the benefits of cloud UC.

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Unified Communications Integration and Interoperability News

March 13, 2019 13 Mar'19
New widget for RingCentral integrations targets enterprises

RingCentral released several new tools for enterprises ahead of Enterprise Connect 2019, including a widget for adding RingCentral integrations to CRM and help desk apps.
October 05, 2018 05 Oct'18
Embedded communications have business embracing CPaaS

In the UC blog world, analysts discuss how businesses are embracing CPaaS for embedded communications, why SD-WAN and MPLS make a strong team, and why Cisco is losing focus on collaboration software.
September 28, 2018 28 Sep'18
Microsoft Teams migration supported by partner services

Unify Square and AudioCodes introduce call quality monitoring for Microsoft Teams, while Crestron and Yealink launch audio and video devices for Teams meetings.
April 06, 2018 06 Apr'18
IBM Watson Assistant offers flexibility, data privacy

IBM has released a toolkit for building enterprise-grade virtual assistants. The IBM Watson Assistant is highly customizable and lets businesses keep their data private.

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Unified Communications Integration and Interoperability Get Started

Bring yourself up to speed with our introductory content

Improve the contact center experience with 3 key integrations

Organizations that want to offer a modern contact center experience can turn to AI, messaging apps and UC to improve agent productivity and customer service. Continue Reading
unified communications (UC)

Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools, with the goal of enhancing business communication, collaboration and productivity. Continue Reading
This communications API quiz will test your tech skills

Whether you're wondering how to work with communications API vendors or looking to take a deeper dive into the technology, this quiz will test your API aptitude. Continue Reading

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Evaluate Unified Communications Integration and Interoperability Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

Speech technology applications evolve for new use cases

Speech technology has become a popular tool, and the addition of AI has led to more powerful use cases. Learn how AI-driven speech technology can benefit your organization. Continue Reading
Changing business priorities drive cloud UC adoption

The demand for flexible systems and collaboration tools is helping drive UCaaS adoption across all market segments. However, business size is playing a role. Continue Reading
How is CPaaS influencing UCaaS vendor portfolios?

The customizability of CPaaS is changing how UCaaS vendors approach their platforms. Vendors are adopting more APIs to integrate CPaaS capabilities within their UCaaS platforms. Continue Reading

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Manage Unified Communications Integration and Interoperability

Learn to apply best practices and optimize your operations.

Should team collaboration apps be stand-alone or integrated?

Team collaboration can be deployed as part of an integrated offering or as a separate app. Our expert explains why IT may not have much control over collaborative environment decisions. Continue Reading
What are the security threats when working with CPaaS vendors?

Four security vulnerabilities should be top of mind as you move into real-time communication with APIs. Expert Tsahi Levent-Levi explains how to approach real-time communication security. Continue Reading
How do you monitor performance of communication APIs?

Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs. Continue Reading

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Problem Solve Unified Communications Integration and Interoperability Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Microsoft Teams integration with Cisco Spark presents challenges

Microsoft and Cisco interoperability does exist in unified communications. But, for team collaboration, Microsoft Teams integration with Cisco Spark adds another wrinkle. Continue Reading
What's the best way to integrate a UC suite?

Integrating a new unified communications suite with existing infrastructure can seem daunting. Expert Carrie Higbie offers some best practices for a smooth integration. Continue Reading
UC federation: Last hope or lost cause for multi-vendor UC?

Multi-vendor UC is still a struggle for many enterprises. UC federation products claim to fill the gap, so why haven't they taken off? Continue Reading

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