Unified Communications Integration and Interoperability news, help and research

Unified Communications Integration and Interoperability News

February 11, 2021 11 Feb'21
Big tech regulation a delicate balance for US government

Experts argue regulation needs to be well thought out to avoid stifling innovation and fundamentally misunderstanding how online platforms operate.
January 21, 2021 21 Jan'21
AWS contact center AI services expand to Salesforce, Avaya

Cloud contact center vendors that compete with Amazon Connect for customers will push AWS AI-powered intelligent search, speech recognition and language processing services.
October 08, 2020 08 Oct'20
Twilio adds video developer tools, field service app, Flex apps

The developer-centric UCaaS vendor Twilio offers users new tools to support video chat, field service workers and aggregation of customer activity data.
September 18, 2020 18 Sep'20
Google utilizes AI for Series One Meet hardware

Google partners with Lenovo in developing video conferencing hardware for the Google Meet service. The Series One device uses Google silicon to boost its AI capabilities.

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unified communications (UC)

Unified communications (UC) is an umbrella term for the integration of multiple enterprise communication tools -- such as voice calling, video conferencing, instant messaging (IM), presence, content sharing, etc. -- into a single, streamlined ... Continue Reading
How do collaboration integration and interoperability differ?

Interoperability between collaboration platforms is scarce, but integrations are abundant. Learn why multivendor collaboration integration has more support than interoperability. Continue Reading
How should organizations approach API-based SIP services?

Organizations need SIP services to connect and disconnect call sessions. Now some SIP services are offered through APIs, which expand the use cases and capabilities. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Salesforce-Slack deal heralds the future of collaboration

Deeper platform integrations, widespread communications tools and a dash of workflow automation are some of the elements that shape the future of team collaboration. Continue Reading
WebRTC standard designation highlights technology's evolution

The WebRTC standard is official. Learn how the technology evolved beyond facilitating embedded video communications and the future of the standard. Continue Reading
CPaaS market growth broadens amid new use cases

While the pandemic didn't have a significant effect on CPaaS market growth, organizations accelerating their digital transformation plans are driving demand for APIs. Continue Reading

Learn to apply best practices and optimize your operations.

Integrated collaboration environments offer new ways to work

By integrating with several other business operations, team collaboration platforms can provide a central workspace for virtual teams to organize their productivity. Continue Reading
How to use ChatOps to automate network tasks

Integrating team collaboration chat systems with network automation results in the ability to automate tedious workflows, enabling faster problem resolution and streamlined operations. Continue Reading
Video key to coronavirus business continuity planning

Coronavirus business continuity calls for video to support remote work mandates. Learn the benefits of video conferencing and best practices for video meetings among remote employees. Continue Reading

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How supporting a remote workforce stresses the network

Make sure your network can support a remote workforce by analyzing 12 potential issues that can cause stress on your network, including VPN concentrator capacity and traffic routing. Continue Reading
Microsoft Teams integration with Cisco Spark presents challenges

Microsoft and Cisco interoperability does exist in unified communications. But, for team collaboration, Microsoft Teams integration with Cisco Spark adds another wrinkle. Continue Reading
What's the best way to integrate a UC suite?

Integrating a new unified communications suite with existing infrastructure can seem daunting. Expert Carrie Higbie offers some best practices for a smooth integration. Continue Reading