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Unified Communications Architecture and Service Models News
June 22, 2018
Alexa for Hospitality will let hotels equip guest rooms with an AI voice assistant familiar to consumers. But Amazon will have to assuage concerns about privacy.
May 18, 2018
SD-WAN services can improve the flow of cloud-based communications across the network. Now, one UCaaS vendor is looking to capitalize on the software-defined technology.
March 15, 2018
Amazon Web Services is switching Amazon Chime pricing to a usage model to lure businesses away from rivals Slack, Microsoft Teams and Cisco Spark. The new pricing starts in April.
March 14, 2018
The line between unified communications and contact center is blurring as organizations look to bring both technologies together via cloud adoption.
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While the CPaaS vs. UCaaS debate might focus on overlapping features, the two technologies can be complementary, according to industry analyst Michael Brandenburg. Continue Reading
Unified communications-as-a-service offerings are getting better, but it's a complex market that requires understanding your company's true needs. Continue Reading
The CPaaS market continues to evolve, as Twilio Studio offers a visual drag-and-drop interface that could reduce the reliance on developers to build communications tools. Continue Reading
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If your organization is using third-party contact center services, make sure they integrate deeply with your unified communications environment. Continue Reading
As SD-WAN grows in popularity, enterprise SBCs still have their place on the network. Learn how the two technologies can work together to support and secure VoIP. Continue Reading
Enterprises that want to enhance their UC strategies can see several benefits of artificial intelligence in communication, collaboration, information access and UC endpoint control. Continue Reading
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Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs. Continue Reading
As you move real-time applications to the cloud, you might relinquish some network control. However, several mechanisms are available to monitor application performance. Continue Reading
Huddle rooms, or small meeting rooms, can benefit from room-specific video conferencing software that enhances collaboration workflows and IT management. Continue Reading
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Repealing net neutrality could raise operating costs for businesses as they try to maintain reliable voice and video communications across the internet. Continue Reading
Organizations need to consider several factors when debating using on-premises or cloud video conferencing. Learn how to evaluate the deployment options for enterprise video. Continue Reading
Video quality can suffer if the network can't meet its high bandwidth needs. Networking expert Carrie Higbie Goetz explains how SD-WAN supports video conferencing requirements. Continue Reading