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Unified Communications Architecture and Service Models News
June 29, 2018
Ribbon Communications' acquisition of Edgewater Networks is expected to add analytics, security and service-assurance capabilities to Ribbon's UC portfolio.
June 22, 2018
Alexa for Hospitality will let hotels equip guest rooms with an AI voice assistant familiar to consumers. But Amazon will have to assuage concerns about privacy.
May 18, 2018
SD-WAN services can improve the flow of cloud-based communications across the network. Now, one UCaaS vendor is looking to capitalize on the software-defined technology.
March 15, 2018
Amazon Web Services is switching Amazon Chime pricing to a usage model to lure businesses away from rivals Slack, Microsoft Teams and Cisco Spark. The new pricing starts in April.
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Platform and app are not interchangeable terms in a unified communications deployment. UC expert Jon Arnold explains how to differentiate between UC platforms and UC apps. Continue Reading
While the CPaaS vs. UCaaS debate might focus on overlapping features, the two technologies can be complementary, according to industry analyst Michael Brandenburg. Continue Reading
Unified communications-as-a-service offerings are getting better, but it's a complex market that requires understanding your company's true needs. Continue Reading
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Google is jumping into the cloud-based contact center market with AI services and vendor partnerships. But is it enough to help Google compete against more established providers? Continue Reading
APIs are gaining relevance, as contact centers move to a more omnichannel experience. API expert Tsahi Levent-Levi explains how contact centers work with CPaaS providers. Continue Reading
What an organization moves to the cloud will influence UC devices and endpoints. Networking expert Carrie Higbie Goetz explains the factors that influence endpoints in a cloud migration. Continue Reading
Manage Unified Communications Architecture and Service Models
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Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs. Continue Reading
As you move real-time applications to the cloud, you might relinquish some network control. However, several mechanisms are available to monitor application performance. Continue Reading
Huddle rooms, or small meeting rooms, can benefit from room-specific video conferencing software that enhances collaboration workflows and IT management. Continue Reading
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Repealing net neutrality could raise operating costs for businesses as they try to maintain reliable voice and video communications across the internet. Continue Reading
Organizations need to consider several factors when debating using on-premises or cloud video conferencing. Learn how to evaluate the deployment options for enterprise video. Continue Reading
Video quality can suffer if the network can't meet its high bandwidth needs. Networking expert Carrie Higbie Goetz explains how SD-WAN supports video conferencing requirements. Continue Reading