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Unified Communications Architecture and Service Models News
June 26, 2019
Large businesses that aren't yet ready to abandon legacy call routing can now link that equipment to the Talkdesk cloud contact center through a SIP trunk.
April 05, 2019
Microsoft Teams media bypass for direct routing customers is now available, but the configuration may be less beneficial to enterprises than an equivalent feature in Skype for Business.
March 20, 2019
Mobile UCaaS is the focus of Fuze and Samsung's new partnership. The providers are working to expand the use of collaborative communications for remote and customer-facing industries.
March 19, 2019
Making the move from an on-premises system to UCaaS can be full of hurdles. Cloud migration planning can help navigate the pitfalls and give a clear path to successful UCaaS deployment.
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Cloud-delivered communications are the backbone of many organizations. Review the key terms around CPaaS platform features and development tools with this glossary. Continue Reading
Organizations looking to augment their communications features while also cutting costs and improving scalability are turning to the cloud for their calling services. But migrating to cloud calling ... Continue Reading
Getting the right unified communications cloud SLA can be difficult for organizations. This quiz covers the essentials of SLAs, from the basic components to IT's role. Continue Reading
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SIP trunking and PRI both facilitate voice communications, but through very different capabilities. Learn the pros and cons of SIP vs. PRI, from costs to deployment models. Continue Reading
Before adopting cloud unified communications, make sure you understand the ins and outs of a migration. Take this quiz to see if your organization is ready to migrate. Continue Reading
How can unified communications tools benefit your business? Explore these four use cases of unified communications to make the right purchase decision for your needs. Continue Reading
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While Microsoft Teams voice capabilities have improved, organizations are still lacking certain calling features, such as dial-by-extension and advanced call activity reports. Continue Reading
Organizations looking to simplify UC network management can implement automation tools and technology like SD-WAN and AI to streamline management workflows. Continue Reading
UC network automation will help reduce errors and boost staff efficiency. But take time to plan your implementation to ensure success. Continue Reading
Problem Solve Unified Communications Architecture and Service Models Issues
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Upgrade costs and security concerns were once the main barriers to cloud unified communications. But while vendors addressed those concerns, new barriers to adoption have emerged. Continue Reading
Organizations need a strong cloud SLA to meet their UCaaS performance needs. These five best practices provide guidance on how to get the most out of a UCaaS provider's SLA. Continue Reading
The differences in web conferencing vs. video conferencing have diminished over time. Learn how technology advancements have led to the convergence of these two tools. Continue Reading