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Unified Communications Architecture and Service Models News
August 27, 2019
Cisco plans to integrate CloudCherry's customer experience software with its contact center offerings. The acquisition is expected to occur by the end of October.
June 26, 2019
Large businesses that aren't yet ready to abandon legacy call routing can now link that equipment to the Talkdesk cloud contact center through a SIP trunk.
April 05, 2019
Microsoft Teams media bypass for direct routing customers is now available, but the configuration may be less beneficial to enterprises than an equivalent feature in Skype for Business.
March 20, 2019
Mobile UCaaS is the focus of Fuze and Samsung's new partnership. The providers are working to expand the use of collaborative communications for remote and customer-facing industries.
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Cloud-delivered communications are the backbone of many organizations. Review the key terms around CPaaS platform features and development tools with this glossary. Continue Reading
Organizations looking to augment their communications features while also cutting costs and improving scalability are turning to the cloud for their calling services. But migrating to cloud calling ... Continue Reading
Getting the right unified communications cloud SLA can be difficult for organizations. This quiz covers the essentials of SLAs, from the basic components to IT's role. Continue Reading
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Not all organizations can migrate UC to the cloud. For those unable to migrate, a few vendors continue to support UC infrastructure on premises. Continue Reading
AI in the workplace can enhance unified communications and collaboration services. But IT decision-makers must consider three effects on employee collaboration and job roles. Continue Reading
Omnichannel is not just a buzzword, but in some ways, it feels elusive. Omnichannel messaging APIs in CPaaS, in particular, are facing some adoption issues. Continue Reading
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Regum's recent global expansion prompted the financial planning and education company to adopt UC cloud services to better serve its customers and maintain central control. Continue Reading
SIP trunking and PRI both facilitate voice communications, but through very different capabilities. Learn the pros and cons of SIP vs. PRI, from costs to deployment models. Continue Reading
While Microsoft Teams voice capabilities have improved, organizations are still lacking certain calling features, such as dial-by-extension and advanced call activity reports. Continue Reading
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Upgrade costs and security concerns were once the main barriers to cloud unified communications. But while vendors addressed those concerns, new barriers to adoption have emerged. Continue Reading
Organizations need a strong cloud SLA to meet their UCaaS performance needs. These five best practices provide guidance on how to get the most out of a UCaaS provider's SLA. Continue Reading
The differences in web conferencing vs. video conferencing have diminished over time. Learn how technology advancements have led to the convergence of these two tools. Continue Reading