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Unified Communications Architecture and Service Models News
October 02, 2020
This guide gathers breaking news and expert insights from one of the largest conferences focused on the enterprise communications and collaboration market.
August 27, 2019
Cisco plans to integrate CloudCherry's customer experience software with its contact center offerings. The acquisition is expected to occur by the end of October.
June 26, 2019
Large businesses that aren't yet ready to abandon legacy call routing can now link that equipment to the Talkdesk cloud contact center through a SIP trunk.
April 05, 2019
Microsoft Teams media bypass for direct routing customers is now available, but the configuration may be less beneficial to enterprises than an equivalent feature in Skype for Business.
Unified Communications Architecture and Service Models Get Started
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Both UC-certified and MS-certified products are available to enterprises. But one designation carries more weight than the other, our expert writes. Continue Reading
Avaya is an American technology company that specializes in business communications services, such as unified communications (UC), and contact center (CC). Continue Reading
IT leaders determining which UC devices and endpoints to support organizationwide should look for a UC-certified label, which is an indicator of platform compatibility. Continue Reading
Evaluate Unified Communications Architecture and Service Models Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Three unified communications analysts offer insights on the current state of the on-premises vs. cloud debate as organizations grapple with industry changes. Continue Reading
Discover the unified communications products that are best for your organization with an in-depth look at specific vendor offerings and features. Continue Reading
Many organizations are considering cloud-based UC after their on-premises communications infrastructure failed to adequately support remote workers during the pandemic. Continue Reading
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Organizations that want to maximize their UC deployments should invest in specialty UC management tools that provide greater insight into performance and security. Continue Reading
A cloud-based remote work strategy enabled organizations like Priceline, TD Ameritrade and Walden University to support employee communications and maintain business continuity. Continue Reading
Today's speech recognition technology is much more sophisticated than legacy versions. Find out how speech recognition can make remote workers more productive. Continue Reading
Problem Solve Unified Communications Architecture and Service Models Issues
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Hybrid cloud UC could be the answer to UC infrastructure problems that are making it difficult for remote workers to connect to their corporate networks. Continue Reading
T1, E1 and ISDN network technology have been used to transmit voice data for years. Compare the similarities and differences between E1 and T1 vs. ISDN links. Continue Reading
Upgrade costs and security concerns were once the main barriers to cloud unified communications. But while vendors addressed those concerns, new barriers to adoption have emerged. Continue Reading