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Unified Communications Architecture and Service Models News
January 17, 2019
RingCentral's intention to acquire contact center provider Connect First follows a growing trend toward offering cloud contact centers as part of UCaaS environments.
October 24, 2018
The latest Gartner UCaaS Magic Quadrant found that large enterprises are making the jump to cloud as fewer dollars are spent on on-premises infrastructure and development.
June 29, 2018
Ribbon Communications' acquisition of Edgewater Networks is expected to add analytics, security and service-assurance capabilities to Ribbon's UC portfolio.
June 22, 2018
Alexa for Hospitality will let hotels equip guest rooms with an AI voice assistant familiar to consumers. But Amazon will have to assuage concerns about privacy.
Unified Communications Architecture and Service Models Get Started
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Organizations that want to offer a modern contact center experience can turn to AI, messaging apps and UC to improve agent productivity and customer service. Continue Reading
Before deploying VoIP platforms, make sure you have the infrastructure to support your communications needs. Learn what factors influence the network technology you'll need to support VoIP. Continue Reading
Platform and app are not interchangeable terms in a unified communications deployment. UC expert Jon Arnold explains how to differentiate between UC platforms and UC apps. Continue Reading
Evaluate Unified Communications Architecture and Service Models Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Contact center AI is evolving to meet the needs of organizations. Vendors are focusing on five trends that are driving the market for AI in contact centers. Continue Reading
Future-proofing UC can be difficult, as technology evolves and employee needs change. Learn three best practices to consider before investing in a UC deployment. Continue Reading
Ready to move on from legacy quality-of-service policies for your real-time communications? AI and machine learning offer new ways to simplify and improve real-time traffic management. Continue Reading
Manage Unified Communications Architecture and Service Models
Learn to apply best practices and optimize your operations.
Team collaboration can be deployed as part of an integrated offering or as a separate app. Our expert explains why IT may not have much control over collaborative environment decisions. Continue Reading
Preparing for a UCaaS deployment means having the right WAN circuit configuration, with enough bandwidth to support all of your data and prioritize voice and video traffic with real-time delivery needs. Continue Reading
The market for unified communications as a service is getting crowded. To stand out, vendors must now offer next-gen features, such as AI and contact center integration. Continue Reading
Problem Solve Unified Communications Architecture and Service Models Issues
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What do you do when your contact center doesn't provide the data and features you need? One company decided to deploy a new platform that could support current and future needs. Continue Reading
Our expert explains the UC monitoring tools you need and the potential network problems you may discover in your UC and collaboration environments. Continue Reading
The adoption of UCaaS architecture presents network challenges. Learn what tools are available to support video and voice quality without causing cloud computing bandwidth issues. Continue Reading