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Understanding Unified Communications News
December 05, 2018
Avaya earnings began to level off in fiscal 2018, as the vendor began to grow its contact center business again. However, Avaya's UC products continued to struggle.
November 08, 2018
Talkdesk iQ, the cloud contact center startup's new AI platform, includes an analytics dashboard and bot development tools. The vendor also announced a new 100% uptime SLA for enterprise calling.
October 24, 2018
The latest Gartner UCaaS Magic Quadrant found that large enterprises are making the jump to cloud as fewer dollars are spent on on-premises infrastructure and development.
October 22, 2018
In UC news, NEC Display introduces new meeting room hardware, MTD uses NewVoiceMedia to improve its contact center, and Fuze announces new mobile upgrades and analytics tools.
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Unified communications and collaboration, or UCC, can be a boon for enterprises. Learn how to unlock the benefits of UCC and why you should consider the cloud and mobility in your UCC strategy. Continue Reading
Deploying AI in contact centers can address IVR pain points and improve customer self-service with chatbots that create a conversational and streamlined customer experience. Continue Reading
Before deploying VoIP platforms, make sure you have the infrastructure to support your communications needs. Learn what factors influence the network technology you'll need to support VoIP. Continue Reading
Evaluate Understanding Unified Communications Vendors & Products
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With more enterprises looking for a single vendor to meet all of their communications needs, vendors are adding to their portfolios to create more complete communications offerings. Continue Reading
Video communications have gained popularity in UC. Our expert explains how embedded video can enhance the communications experience beyond customer-facing applications. Continue Reading
With the use of machine learning and AI in the very early stages in the UC market, our expert looks at their value in UC monitoring and analytics. Continue Reading
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Team collaboration can be deployed as part of an integrated offering or as a separate app. Our expert explains why IT may not have much control over collaborative environment decisions. Continue Reading
New video conferencing tools don't require high-level support from IT and AV teams, which allows them to take a more strategic approach to management. Continue Reading
Preparing for a UCaaS deployment means having the right WAN circuit configuration, with enough bandwidth to support all of your data and prioritize voice and video traffic with real-time delivery needs. Continue Reading
Problem Solve Understanding Unified Communications Issues
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Our expert explains the UC monitoring tools you need and the potential network problems you may discover in your UC and collaboration environments. Continue Reading
The adoption of UCaaS architecture presents network challenges. Learn what tools are available to support video and voice quality without causing cloud computing bandwidth issues. Continue Reading
A successful business collaboration strategy needs employee buy-in. UC expert Jon Arnold explains how to keep employees from deploying their own business collaboration tools. Continue Reading