Understanding Unified Communications
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Instant Download: Top 5 UC & Collaboration Trends
What does the future of UCC have in store for enterprises? In this e-guide, Jon Arnold from J Arnold & Associates looks back at the history of UCC Technologies. Then, Nemertes Research VP and Service Director Irwin Lazar reveals 5 must-know UCC trends.
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Understanding Unified Communications News
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April 10, 2018
10
Apr'18
Polycom acquisition helps Plantronics against Cisco, Logitech
In recent UC blogs, analysts discuss the Plantronics-Polycom deal, the convergence of cloud contact center services and UC, and the new AV1 video codec.
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March 15, 2018
15
Mar'18
AWS attacks rivals with Amazon Chime pricing
Amazon Web Services is switching Amazon Chime pricing to a usage model to lure businesses away from rivals Slack, Microsoft Teams and Cisco Spark. The new pricing starts in April.
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March 14, 2018
14
Mar'18
Ready for artificial intelligence in speech recognition?
Artificial intelligence in speech recognition is transforming the technology, but are enterprises ready to employ these new tools within their operations?
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March 14, 2018
14
Mar'18
Putting the contact center in the cloud blurs lines with UC
The line between unified communications and contact center is blurring as organizations look to bring both technologies together via cloud adoption.
Understanding Unified Communications Get Started
Bring yourself up to speed with our introductory content
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CPaaS vs. UCaaS platform: Which should you choose?
While the CPaaS vs. UCaaS debate might focus on overlapping features, the two technologies can be complementary, according to industry analyst Michael Brandenburg. Continue Reading
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Conference rooms of the future target meeting efficiency
When overhauling your meeting room technology, don't forget the basics, such as high-speed network connectivity and power accessibility for all end users. Continue Reading
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Video conference hardware simplified, affordable for huddle rooms
Video conferencing vendors have aimed to simplify deployments with cost-effective kits that include cameras and audio peripherals for small meeting rooms. Continue Reading
Evaluate Understanding Unified Communications Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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How do Twilio Flex API-based services affect contact center software?
Twilio Flex, a programmable contact center platform, reflects an emerging trend toward software products built on APIs, according to API expert Tsahi Levent-Levi. Continue Reading
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Open-office plans prompt noise-mitigation technology
From noise-cancellation headsets to officewide acoustic management systems, organizations are looking to quell noisy chatter associated with open-office environments. Continue Reading
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What are the benefits of SD-WAN services vs. MPLS?
When weighing SD-WAN vs. MPLS for unified communications architecture, SD-WAN prevails. Networking expert Carrie Higbie Goetz explains the benefits of SD-WAN services over MPLS. Continue Reading
Manage Understanding Unified Communications
Learn to apply best practices and optimize your operations.
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How do you manage enterprise video communications performance?
Enterprise video performance is vulnerable to latency and packet loss. Organizations must address three key areas in video communications to prevent issues that could impede performance. Continue Reading
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Room-based video conference software aids workflows, management
Huddle rooms, or small meeting rooms, can benefit from room-specific video conferencing software that enhances collaboration workflows and IT management. Continue Reading
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How do you measure collaboration ROI?
Measuring collaboration return on investment in a unified communications setting involves benchmarking employee application usage before and after deployment. Continue Reading
Problem Solve Understanding Unified Communications Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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How do you build a disaster recovery communications plan?
Maintaining voice communications is vital to disaster recovery. Networking expert Carrie Higbie Goetz explains how to build a disaster recovery communications plan. Continue Reading
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How the net neutrality ruling could disrupt UC services
Repealing net neutrality could raise operating costs for businesses as they try to maintain reliable voice and video communications across the internet. Continue Reading
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How do you choose between on-premises or cloud-based video?
Organizations need to consider several factors when debating using on-premises or cloud video conferencing. Learn how to evaluate the deployment options for enterprise video. Continue Reading