Understanding Unified Communications
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Instant Download: Top 5 UC & Collaboration Trends
What does the future of UCC have in store for enterprises? In this e-guide, Jon Arnold from J Arnold & Associates looks back at the history of UCC Technologies. Then, Nemertes Research VP and Service Director Irwin Lazar reveals 5 must-know UCC trends.
Understanding Unified Communications News
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August 10, 2018
10
Aug'18
Avaya earnings show cloud, recurring revenue growth
The latest Avaya earnings report shows the company is increasing cloud sales and hitting revenue targets, even as it continues to operate at a loss.
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August 02, 2018
02
Aug'18
Gartner UC Magic Quadrant ranking belies Avaya's challenges
Avaya was once again named a leader in the Gartner UC Magic Quadrant. But analysts say the vendor could struggle to add customers given the growing dominance of Microsoft and Cisco.
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June 29, 2018
29
Jun'18
Ribbon Communications boosts UCaaS portfolio with Edgewater buy
Ribbon Communications' acquisition of Edgewater Networks is expected to add analytics, security and service-assurance capabilities to Ribbon's UC portfolio.
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June 29, 2018
29
Jun'18
Ex-Cisco exec Rowan Trollope promises to be different CEO at Five9
In May, UC and collaboration exec Rowan Trollope left Cisco for a nimbler Five9. As CEO of the contact center vendor, he promises to be more product-focused than his predecessor.
Understanding Unified Communications Get Started
Bring yourself up to speed with our introductory content
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What is the difference between UC platforms and UC apps?
Platform and app are not interchangeable terms in a unified communications deployment. UC expert Jon Arnold explains how to differentiate between UC platforms and UC apps. Continue Reading
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Five steps for a successful video conferencing strategy
When deploying video conferencing successfully, you simply can't install a video client and give users a webcam. Organizations with a robust video conferencing strategy see more deployment success ... Continue Reading
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Design huddle rooms to mirror team collaboration workflows
Different teams conduct different types of meetings. As a result, small conference rooms should be customized to accommodate specific collaboration workflows. Continue Reading
Evaluate Understanding Unified Communications Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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Google plays catch-up with cloud-based contact center AI
Google is jumping into the cloud-based contact center market with AI services and vendor partnerships. But is it enough to help Google compete against more established providers? Continue Reading
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How are contact center vendors using APIs?
APIs are gaining relevance, as contact centers move to a more omnichannel experience. API expert Tsahi Levent-Levi explains how contact centers work with CPaaS providers. Continue Reading
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How should a cloud migration plan include UC devices, endpoints?
What an organization moves to the cloud will influence UC devices and endpoints. Networking expert Carrie Higbie Goetz explains the factors that influence endpoints in a cloud migration. Continue Reading
Manage Understanding Unified Communications
Learn to apply best practices and optimize your operations.
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Five steps to managing team collaboration apps
Team collaboration management can be difficult when organizations are juggling multiple app deployments. But five steps can improve management of team collaboration across an organization. Continue Reading
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Conference rooms of the future need IT control, expertise
As organizations evaluate their conference rooms of the future, IT groups need to lead these projects to create a consistent meeting room experience for end users. Continue Reading
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Six tips to deploy a quality unified communications system
In order to troubleshoot a unified communications system, IT leaders should have a written list of common problems and a description of how to resolve those issues. Continue Reading
Problem Solve Understanding Unified Communications Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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How do you keep employees from deploying UC end-user applications?
A successful business collaboration strategy needs employee buy-in. UC expert Jon Arnold explains how to keep employees from deploying their own business collaboration tools. Continue Reading
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Digital whiteboards' remote collaboration underused by organizations
When using interactive whiteboards, businesses need to get remote workers involved in the collaboration process through video calls, screen sharing and digital annotation. Continue Reading
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How do you build a disaster recovery communications plan?
Maintaining voice communications is vital to disaster recovery. Networking expert Carrie Higbie Goetz explains how to build a disaster recovery communications plan. Continue Reading