Understanding Unified Communications
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UCaaS vs. CPaaS: Weighing Cloud UC Deployment Options
Featuring advice from industry experts at Nemertes Research, West Gates Networks & Frost & Sullivan, this guide explores differences between UCaaS and CPaaS tech, and key features of UCaaS to help you make a more informed buying decision and reap all the benefits of cloud UC.
Understanding Unified Communications News
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August 16, 2019
16
Aug'19
Programmability in UC needs more than communication APIs
The programmable enterprise has found its way into UC through CPaaS platforms. But organizations need more than communication APIs to achieve integration success.
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August 14, 2019
14
Aug'19
Avaya earnings: Company in advanced talks with multiple bidders
Avaya will decide within 30 days whether to pursue a sale or other 'strategic transaction' to compensate shareholders. The company is in advanced talks with multiple parties.
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August 09, 2019
09
Aug'19
Features of video conferencing evolve to meet demand
Enterprise video conferencing is an important collaboration tool for organizations. Increased demand for video has changed much about the features of video conferencing and its delivery.
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June 26, 2019
26
Jun'19
Talkdesk Boost turns legacy ACDs into cloud contact centers
Large businesses that aren't yet ready to abandon legacy call routing can now link that equipment to the Talkdesk cloud contact center through a SIP trunk.
Understanding Unified Communications Get Started
Bring yourself up to speed with our introductory content
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VoIP migration requires telephony network planning, security scrutiny
A PBX to VoIP migration requires careful planning to ensure call quality. Learn how to ready the network, evaluate architecture options and set the right security policies. Continue Reading
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Breaking down the parts of a CPaaS platform
Cloud-delivered communications are the backbone of many organizations. Review the key terms around CPaaS platform features and development tools with this glossary. Continue Reading
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5 best practices for cloud calling success
Organizations looking to augment their communications features while also cutting costs and improving scalability are turning to the cloud for their calling services. But migrating to cloud calling ... Continue Reading
Evaluate Understanding Unified Communications Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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Choosing SIP vs. PRI: What are the differences?
SIP trunking and PRI both facilitate voice communications, but through very different capabilities. Learn the pros and cons of SIP vs. PRI, from costs to deployment models. Continue Reading
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Is your organization ready for cloud unified communications?
Before adopting cloud unified communications, make sure you understand the ins and outs of a migration. Take this quiz to see if your organization is ready to migrate. Continue Reading
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4 unified communications benefits that improve productivity
How can unified communications tools benefit your business? Explore these four use cases of unified communications to make the right purchase decision for your needs. Continue Reading
Manage Understanding Unified Communications
Learn to apply best practices and optimize your operations.
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Support external collaboration with guest access and federation
Team collaboration tools support productivity for internal teams, but collaboration with external partners remains a challenge. Learn what features can open platforms to outside users. Continue Reading
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Craft collaboration metrics to enhance business benefits
Collaboration metrics should focus on more than just how well platforms and tools function. Metrics should shift focus to how much collaboration tools improve a business. Continue Reading
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Microsoft Teams voice lacks 5 key cloud calling features
While Microsoft Teams voice capabilities have improved, organizations are still lacking certain calling features, such as dial-by-extension and advanced call activity reports. Continue Reading
Problem Solve Understanding Unified Communications Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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What areas should hybrid cloud video security address?
Hybrid cloud provides several benefits to a business. But hybrid cloud video security shouldn't be taken for granted. Learn what four areas should be considered. Continue Reading
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Cloud unified communications adoption still faces barriers
Upgrade costs and security concerns were once the main barriers to cloud unified communications. But while vendors addressed those concerns, new barriers to adoption have emerged. Continue Reading
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What are the challenges of unified communications security?
Unified communications security can be disjointed, as different apps are open to different attacks. A strong UC security roadmap should address three areas. Continue Reading