Understanding Unified Communications
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Top 10 Reasons to Buy a Cloud Phone System
As cloud computing strategies continue to evolve, Internet telephony is quickly becoming the preferred choice for business communication systems. If your organization is unsure about making the transition, here are the top 10 reasons why a cloud phone system could be the right move.
Understanding Unified Communications News
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December 10, 2019
10
Dec'19
AWS seeks niche in the cloud UC market
AWS could play a bigger role in the cloud UC market in 2020 and beyond by targeting developers and existing AWS customers.
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November 21, 2019
21
Nov'19
Avaya revenue slump expected to continue in 2020
Avaya revenue fell short of projections in the fourth fiscal quarter, capping a year of disappointing returns. The company told investors that revenue would likely decline in 2020.
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October 11, 2019
11
Oct'19
New Mitel CEO Mary McDowell says sale is possible, but not soon
In a move that took analysts by surprise, Mary McDowell replaced longtime chief Richard McBee as Mitel CEO -- a possible sign the company's owner is looking to sell.
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October 07, 2019
07
Oct'19
Apple contact center chat adds rich media, improved UX
The latest iOS update streamlines access for Apple Business Chat from any clickable phone number. Learn why business messaging is gaining popularity in the contact center space.
Understanding Unified Communications Get Started
Bring yourself up to speed with our introductory content
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Build a collaboration hub to transform team workflows
Team collaboration applications are coming together like never before. Learn how hubs are working now and why your team should get on board with this trend. Continue Reading
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Top expert advice addresses unified communications strategy
The ways to approach unified communications strategies are always evolving. Check out the advice our industry experts gave to answer the top UC strategy questions of 2019. Continue Reading
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Top expert tips highlight 2019 unified communications trends
The UC industry is changing rapidly, and buyers need advice to make educated buying decisions. Our top expert tips of 2019 helped organizations navigate market trends. Continue Reading
Evaluate Understanding Unified Communications Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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3 benefits of unified communications for small business
Small businesses that adopt unified communications can expect to improve employee engagement, reduce costs and consolidate overlapping tools. Continue Reading
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The top 5 CPaaS market trends to track in 2020
Expect to see changes in the CPaaS market in 2020 as vendors focus on low-code/no-code development, omnichannel services and machine learning capabilities. Continue Reading
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Explore 6 SIP trunk providers with these comparison points
Explore these six SIP vendors and the pros and cons that they each introduce to your company's telecommunications system. Continue Reading
Manage Understanding Unified Communications
Learn to apply best practices and optimize your operations.
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Collaboration tools are shifting work culture in new ways
The advanced tools you need to break down communication silos once and for all are here. Learn how to use them and create a collaborative culture. Continue Reading
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5 video conferencing trends to watch in 2020
It's shaping up to be an exciting year for video conferencing as vendors ramp up the competition with productivity-enhancing features. Check out the video conferencing trends driving the market in 2020. Continue Reading
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What are best practices for managing external collaboration?
Partnerships between organizations rely on external collaboration. But, when a project ends, unresolved collaboration channels can be a weak spot for an organization's security. Continue Reading
Problem Solve Understanding Unified Communications Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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E1 and T1 vs. ISDN: What are the differences?
T1, E1 and ISDN network technology have been used to transmit voice data for years. Compare the similarities and differences between E1 and T1 vs. ISDN links. Continue Reading
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How IT can help prevent UC tool communication overload
The use of too many communication tools can create communication overload for employees. To help, IT may be able to take preventative measures. Continue Reading
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How can UC analytics detect a security breach?
UC analytics can be the first warning that your UC system's security has been breached. Comparing statistics month to month can help identify potential security problems. Continue Reading