Understanding Unified Communications
New & Notable
UCaaS vs. CPaaS: Weighing Cloud UC Deployment Options
Featuring advice from industry experts at Nemertes Research, West Gates Networks & Frost & Sullivan, this guide explores differences between UCaaS and CPaaS tech, and key features of UCaaS to help you make a more informed buying decision and reap all the benefits of cloud UC.
Understanding Unified Communications News
-
April 05, 2019
05
Apr'19
Microsoft Teams media bypass comes with limitations
Microsoft Teams media bypass for direct routing customers is now available, but the configuration may be less beneficial to enterprises than an equivalent feature in Skype for Business.
-
March 22, 2019
22
Mar'19
Achieve UC success with strong user adoption strategies
Unified communications is not just about the technology; it's about the people, too. IT leaders at Enterprise Connect share their tips on how to support end-user adoption.
-
March 21, 2019
21
Mar'19
Contact center AI trends take center stage at Enterprise Connect 2019
Several vendors at Enterprise Connect 2019 focused on contact center AI innovation and virtual agents. But are businesses actually ready for the technology?
-
March 20, 2019
20
Mar'19
Fuze and Samsung partner to bring mobile UCaaS to the frontline
Mobile UCaaS is the focus of Fuze and Samsung's new partnership. The providers are working to expand the use of collaborative communications for remote and customer-facing industries.
Understanding Unified Communications Get Started
Bring yourself up to speed with our introductory content
-
How does cloud SIP trunking differ from traditional SIP trunking?
Traditional and cloud SIP trunking perform the same tasks of initiating and ending call sessions, but the method and costs of access create distinct differences in these services. Continue Reading
-
Reap UCaaS benefits by preparing network, staff and users
Organizations migrating to cloud-based unified communications must examine IT and end-user needs. Finding the right balance can help companies realize UCaaS benefits. Continue Reading
-
8 best practices for adopting cloud video conferencing services
Ready to migrate to cloud video conferencing? Keep these eight best practices in mind to pick a service that employees will use so you can achieve adoption success. Continue Reading
Evaluate Understanding Unified Communications Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
-
UCaaS vs. CCaaS: Weighing communications architecture integrations
More organizations have a need to integrate UCaaS and CCaaS to support office and contact center workers. Two elements, in particular, will affect integration options. Continue Reading
-
Test your knowledge of speech technology applications
Speech technology applications are integrated into everything, from contact centers to email platforms. Take our quiz to find out how much you know about this growing technology segment. Continue Reading
-
Business collaboration strategies differ between IT and LOBs
IT and lines of business have different requirements for collaboration technology. Learn why conflicting priorities can lead to unsanctioned app deployments. Continue Reading
Manage Understanding Unified Communications
Learn to apply best practices and optimize your operations.
-
The 3 pillars of successful collaboration in the workplace
To achieve collaboration deployment success, organizations need to look beyond the tools and create a workplace culture centered on collaboration. Continue Reading
-
Millennials, changing meeting priorities drive huddle room trends
The culture around meetings is changing as employees favor huddle rooms over formal boardrooms for ad hoc meetings. The shift is a result of workplace demographic and cultural changes. Continue Reading
-
Evolving workplace culture boosts importance of video conferencing
The rise of remote workers has shifted workplace culture to favor video conferencing adoption when looking to increase workflow productivity. Continue Reading
Problem Solve Understanding Unified Communications Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
-
How to address the challenges of adopting AI in communications
Adopting AI can be a complex process. AI in communications can be especially challenging, but organizations can take certain steps to overcome these hurdles. Continue Reading
-
How are web conferencing and video conferencing different?
The differences in web conferencing vs. video conferencing have diminished over time. Learn how technology advancements have led to the convergence of these two tools. Continue Reading
-
What role do ideation tools play in collaboration spaces?
Ideation is a popular buzzword to describe meeting room technology. Learn what collaborative ideation really means and how it can fit into an organization's collaboration strategy. Continue Reading