Understanding Unified Communications
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UCaaS vs. CPaaS: Weighing Cloud UC Deployment Options
Featuring advice from industry experts at Nemertes Research, West Gates Networks & Frost & Sullivan, this guide explores differences between UCaaS and CPaaS tech, and key features of UCaaS to help you make a more informed buying decision and reap all the benefits of cloud UC.
Understanding Unified Communications News
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February 12, 2019
12
Feb'19
Avaya revenue report misses mark in first quarter of 2019
Avaya revenue fell short of projections for the first quarter of fiscal 2019, as the company continues to focus on selling more software and services.
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January 17, 2019
17
Jan'19
RingCentral contact center expands with Connect First acquisition
RingCentral's intention to acquire contact center provider Connect First follows a growing trend toward offering cloud contact centers as part of UCaaS environments.
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December 05, 2018
05
Dec'18
Avaya earnings show growth in contact center, decline in UC
Avaya earnings began to level off in fiscal 2018, as the vendor began to grow its contact center business again. However, Avaya's UC products continued to struggle.
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November 08, 2018
08
Nov'18
Talkdesk iQ provides AI analytics, monitoring in contact center
Talkdesk iQ, the cloud contact center startup's new AI platform, includes an analytics dashboard and bot development tools. The vendor also announced a new 100% uptime SLA for enterprise calling.
Understanding Unified Communications Get Started
Bring yourself up to speed with our introductory content
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Improve the contact center experience with 3 key integrations
Organizations that want to offer a modern contact center experience can turn to AI, messaging apps and UC to improve agent productivity and customer service. Continue Reading
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Building a unified communications and collaboration strategy
Unified communications and collaboration, or UCC, can be a boon for enterprises. Learn how to unlock the benefits of UCC and why you should consider the cloud and mobility in your UCC strategy. Continue Reading
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How chatbot AI in contact centers can improve self-service
Deploying AI in contact centers can address IVR pain points and improve customer self-service with chatbots that create a conversational and streamlined customer experience. Continue Reading
Evaluate Understanding Unified Communications Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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5 trends driving AI in contact centers
Contact center AI is evolving to meet the needs of organizations. Vendors are focusing on five trends that are driving the market for AI in contact centers. Continue Reading
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Business desk phones see changing role in the enterprise
Desk phones seem to be going the way of the Dodo in favor of softphones and mobile clients. But research suggests organizations are finding new ways to use desk phones for business. Continue Reading
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3 best practices to future-proof your UC deployment
Future-proofing UC can be difficult, as technology evolves and employee needs change. Learn three best practices to consider before investing in a UC deployment. Continue Reading
Manage Understanding Unified Communications
Learn to apply best practices and optimize your operations.
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Should team collaboration apps be stand-alone or integrated?
Team collaboration can be deployed as part of an integrated offering or as a separate app. Our expert explains why IT may not have much control over collaborative environment decisions. Continue Reading
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Huddle rooms create new meeting room management requirements
New video conferencing tools don't require high-level support from IT and AV teams, which allows them to take a more strategic approach to management. Continue Reading
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What WAN configuration best supports UCaaS platform deployments?
Preparing for a UCaaS deployment means having the right WAN circuit configuration, with enough bandwidth to support all of your data and prioritize voice and video traffic with real-time delivery needs. Continue Reading
Problem Solve Understanding Unified Communications Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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Boostability gains agent insight with new contact center platform
What do you do when your contact center doesn't provide the data and features you need? One company decided to deploy a new platform that could support current and future needs. Continue Reading
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What UC monitoring tools are most important?
Our expert explains the UC monitoring tools you need and the potential network problems you may discover in your UC and collaboration environments. Continue Reading
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How to prevent cloud computing bandwidth issues in UCaaS adoption
The adoption of UCaaS architecture presents network challenges. Learn what tools are available to support video and voice quality without causing cloud computing bandwidth issues. Continue Reading