Understanding Unified Communications
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UCaaS vs. CPaaS: Weighing Cloud UC Deployment Options
Featuring advice from industry experts at Nemertes Research, West Gates Networks & Frost & Sullivan, this guide explores differences between UCaaS and CPaaS tech, and key features of UCaaS to help you make a more informed buying decision and reap all the benefits of cloud UC.
Understanding Unified Communications News
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August 27, 2019
27
Aug'19
Cisco to acquire CloudCherry for contact center CX
Cisco plans to integrate CloudCherry's customer experience software with its contact center offerings. The acquisition is expected to occur by the end of October.
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August 16, 2019
16
Aug'19
Programmability in UC needs more than communication APIs
The programmable enterprise has found its way into UC through CPaaS platforms. But organizations need more than communication APIs to achieve integration success.
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August 14, 2019
14
Aug'19
Avaya earnings: Company in advanced talks with multiple bidders
Avaya will decide within 30 days whether to pursue a sale or other 'strategic transaction' to compensate shareholders. The company is in advanced talks with multiple parties.
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August 09, 2019
09
Aug'19
Features of video conferencing evolve to meet demand
Enterprise video conferencing is an important collaboration tool for organizations. Increased demand for video has changed much about the features of video conferencing and its delivery.
Understanding Unified Communications Get Started
Bring yourself up to speed with our introductory content
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VoIP migration requires telephony network planning, security scrutiny
A PBX to VoIP migration requires careful planning to ensure call quality. Learn how to ready the network, evaluate architecture options and set the right security policies. Continue Reading
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Breaking down the parts of a CPaaS platform
Cloud-delivered communications are the backbone of many organizations. Review the key terms around CPaaS platform features and development tools with this glossary. Continue Reading
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5 best practices for cloud calling success
Organizations looking to augment their communications features while also cutting costs and improving scalability are turning to the cloud for their calling services. But migrating to cloud calling ... Continue Reading
Evaluate Understanding Unified Communications Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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Which vendors still support on-premises UC infrastructure?
Not all organizations can migrate UC to the cloud. For those unable to migrate, a few vendors continue to support UC infrastructure on premises. Continue Reading
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How AI in the workplace will affect collaboration and job performance
AI in the workplace can enhance unified communications and collaboration services. But IT decision-makers must consider three effects on employee collaboration and job roles. Continue Reading
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How to assess team collaboration platforms pre- and post-deployment
Testing predeployment and monitoring post-deployment are two factors that influence collaboration success. Learn how to prepare for and monitor team collaboration platforms. Continue Reading
Manage Understanding Unified Communications
Learn to apply best practices and optimize your operations.
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UC cloud services support Regum's global expansion
Regum's recent global expansion prompted the financial planning and education company to adopt UC cloud services to better serve its customers and maintain central control. Continue Reading
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Support external collaboration with guest access and federation
Team collaboration tools support productivity for internal teams, but collaboration with external partners remains a challenge. Learn what features can open platforms to outside users. Continue Reading
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Choosing SIP vs. PRI: What are the differences?
SIP trunking and PRI both facilitate voice communications, but through very different capabilities. Learn the pros and cons of SIP vs. PRI, from costs to deployment models. Continue Reading
Problem Solve Understanding Unified Communications Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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What areas should hybrid cloud video security address?
Hybrid cloud provides several benefits to a business. But hybrid cloud video security shouldn't be taken for granted. Learn what four areas should be considered. Continue Reading
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Cloud unified communications adoption still faces barriers
Upgrade costs and security concerns were once the main barriers to cloud unified communications. But while vendors addressed those concerns, new barriers to adoption have emerged. Continue Reading
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What are the challenges of unified communications security?
Unified communications security can be disjointed, as different apps are open to different attacks. A strong UC security roadmap should address three areas. Continue Reading