Understanding Unified Communications

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Instant Download: Top 5 UC & Collaboration Trends

What does the future of UCC have in store for enterprises? In this e-guide, Jon Arnold from J Arnold & Associates looks back at the history of UCC Technologies. Then, Nemertes Research VP and Service Director Irwin Lazar reveals 5 must-know UCC trends.

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Understanding Unified Communications News

December 05, 2018 05 Dec'18
Avaya earnings show growth in contact center, decline in UC

Avaya earnings began to level off in fiscal 2018, as the vendor began to grow its contact center business again. However, Avaya's UC products continued to struggle.
November 08, 2018 08 Nov'18
Talkdesk iQ provides AI analytics, monitoring in contact center

Talkdesk iQ, the cloud contact center startup's new AI platform, includes an analytics dashboard and bot development tools. The vendor also announced a new 100% uptime SLA for enterprise calling.
October 24, 2018 24 Oct'18
UCaaS Magic Quadrant shows IT leaders ready for transition to cloud

The latest Gartner UCaaS Magic Quadrant found that large enterprises are making the jump to cloud as fewer dollars are spent on on-premises infrastructure and development.
October 22, 2018 22 Oct'18
NEC launches InfinityBoard collaboration hardware for meeting rooms

In UC news, NEC Display introduces new meeting room hardware, MTD uses NewVoiceMedia to improve its contact center, and Fuze announces new mobile upgrades and analytics tools.

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Understanding Unified Communications Get Started

Bring yourself up to speed with our introductory content

Building a unified communications and collaboration strategy

Unified communications and collaboration, or UCC, can be a boon for enterprises. Learn how to unlock the benefits of UCC and why you should consider the cloud and mobility in your UCC strategy. Continue Reading
How chatbot AI in contact centers can improve self-service

Deploying AI in contact centers can address IVR pain points and improve customer self-service with chatbots that create a conversational and streamlined customer experience. Continue Reading
4 ways to prep the network when planning to implement VoIP

Before deploying VoIP platforms, make sure you have the infrastructure to support your communications needs. Learn what factors influence the network technology you'll need to support VoIP. Continue Reading

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Evaluate Understanding Unified Communications Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

New UC vendor trends shaping enterprise communications market

With more enterprises looking for a single vendor to meet all of their communications needs, vendors are adding to their portfolios to create more complete communications offerings. Continue Reading
How does embedded video fit into unified communications strategies?

Video communications have gained popularity in UC. Our expert explains how embedded video can enhance the communications experience beyond customer-facing applications. Continue Reading
How do machine learning and AI fit into UC monitoring and analytics?

With the use of machine learning and AI in the very early stages in the UC market, our expert looks at their value in UC monitoring and analytics. Continue Reading

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Manage Understanding Unified Communications

Learn to apply best practices and optimize your operations.

Should team collaboration apps be stand-alone or integrated?

Team collaboration can be deployed as part of an integrated offering or as a separate app. Our expert explains why IT may not have much control over collaborative environment decisions. Continue Reading
Huddle rooms create new meeting room management requirements

New video conferencing tools don't require high-level support from IT and AV teams, which allows them to take a more strategic approach to management. Continue Reading
What WAN configuration best supports UCaaS platform deployments?

Preparing for a UCaaS deployment means having the right WAN circuit configuration, with enough bandwidth to support all of your data and prioritize voice and video traffic with real-time delivery needs. Continue Reading

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Problem Solve Understanding Unified Communications Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

What UC monitoring tools are most important?

Our expert explains the UC monitoring tools you need and the potential network problems you may discover in your UC and collaboration environments. Continue Reading
How to prevent cloud computing bandwidth issues in UCaaS adoption

The adoption of UCaaS architecture presents network challenges. Learn what tools are available to support video and voice quality without causing cloud computing bandwidth issues. Continue Reading
How do you keep employees from deploying UC end-user applications?

A successful business collaboration strategy needs employee buy-in. UC expert Jon Arnold explains how to keep employees from deploying their own business collaboration tools. Continue Reading

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