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  • May 07, 2009 07 May'09

    Instant messaging strategies: Usage policy and training are key

    Some people still believe that unified communications begins and ends with Voice over IP. But instant messaging is just as critical, if not more so. And establishing an instant messaging strategy is essential. Otherwise everyone in an enterprise ...

  • October 15, 2007 15 Oct'07

    VoIP certification credentials

    In this Voice over IP (VoIP) certification survey, we take a look at available certifications that IT pros can obtain to perfect their voice skills.

  • September 17, 2007 17 Sep'07

    Open communications vs. closed communications?

    Open communications are key to making the inevitable multimodal, multi-vendor communication environment work, so why aren't more vendors providing open-source solutions?

  • January 29, 2007 29 Jan'07

    VoIP case studies: What you need to know

    Case studies are the next best thing to being there. Learn how others overcame the expected and the unexpected challenges of a VoIP migration in our case studies series.

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  • Session Initiation Protocol (SIP)

    Session Initiation Protocol (SIP) is a signaling protocol used for initiating, maintaining, modifying and terminating real-time sessions that involve video, voice, messaging and other communications applications and services between two or more ... Continue Reading

  • unified communications (UC)

    Unified communications (UC) is an umbrella term for the integration of multiple enterprise communication tools -- such as voice calling, video conferencing, instant messaging (IM), presence, content sharing, etc. -- into a single, streamlined ... Continue Reading

  • VoIP phone

    A VoIP phone is a hardware- or software-based telephone designed to use voice over Internet Protocol (VoIP) technology to send and receive phone calls over an IP network. Continue Reading

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  • real-time application (RTA)

    A real-time application (RTA) is an application program that functions within a time frame that the user senses as immediate or current. The latency must be less than a defined value, usually measured in seconds... (Continued) Continue Reading

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