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May 07, 2009
Some people still believe that unified communications begins and ends with Voice over IP. But instant messaging is just as critical, if not more so. And establishing an instant messaging strategy is essential. Otherwise everyone in an enterprise ...
October 15, 2007
In this Voice over IP (VoIP) certification survey, we take a look at available certifications that IT pros can obtain to perfect their voice skills.
September 17, 2007
Open communications are key to making the inevitable multimodal, multi-vendor communication environment work, so why aren't more vendors providing open-source solutions?
January 29, 2007
Case studies are the next best thing to being there. Learn how others overcame the expected and the unexpected challenges of a VoIP migration in our case studies series.
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Session Initiation Protocol (SIP) is a signaling protocol used for initiating, maintaining, modifying and terminating real-time sessions that involve video, voice, messaging and other communications applications and services between two or more ... Continue Reading
Unified communications (UC) is an umbrella term for the integration of multiple enterprise communication tools -- such as voice calling, video conferencing, instant messaging (IM), presence, content sharing, etc. -- into a single, streamlined ... Continue Reading
A VoIP phone is a hardware- or software-based telephone designed to use voice over Internet Protocol (VoIP) technology to send and receive phone calls over an IP network. Continue Reading
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QoS is an essential component of VoIP over LAN; modern network devices make it easy to implement. Continue Reading
Identity management (ID management) is the organizational process for ensuring that individuals have the appropriate access to technology resources. Continue Reading
Optivity Telephony Manager (OTM) is an application that provides single-point analysis, configuration, and management of telephony networks using a Web browser or graphical user interface (GUI). Continue Reading
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When conventional solutions don't improve IP telephony QoS issues, VoIP traffic management can help. Learn how to prioritize VoIP traffic, address voice delay and provide Class of Service-based routing. Continue Reading
Matt Brunk provides a detailed, step-by-step strategy to accurately identify, address and resolve voice background noise and echo problems Continue Reading
Supporting legacy devices and analog telephone lines will be part of your due diligence well into the foreseeable future despite the high rate of VoIP and IP telephony deployments. Find out which legacy interfaces you can expect to use in the future... Continue Reading