Topics Archive
New & Notable
Instant Download: Top 5 UC & Collaboration Trends
What does the future of UCC have in store for enterprises? In this e-guide, Jon Arnold from J Arnold & Associates looks back at the history of UCC Technologies. Then, Nemertes Research VP and Service Director Irwin Lazar reveals 5 must-know UCC trends.
Topics Archive News
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February 10, 2011
10
Feb'11
VoIP security issues: How you might become a target for TDoS attacks
The maturation of VoIP deployments has opened UC pros to a new world of VoIP security issues -- telephony denial of service (TDoS) attacks. Contact centers are prime targets.
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January 27, 2011
27
Jan'11
Emerging unified communications management tools immature, demand light
VoIP monitoring vendors aren't ready to fully support unified communications management tools, and many enterprise UC deployments are still too immature to need them.
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November 04, 2010
04
Nov'10
Multipoint HD video conferencing bridges: Capacity vs. quality
Is there a tradeoff between capacity and quality with HD video conferencing bridges? Some vendors say yes, but IT pros must take a broader perspective on multipoint video conferencing.
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October 29, 2009
29
Oct'09
HD voice value proposition: Just try using an HD phone
As high-definition phones become more prevalent in the catalogs of enterprise phone manufacturers, HD voice adoption is becoming inevitable. Enterprises are quickly hearing the value, and the prices are coming down, too.
Topics Archive Get Started
Bring yourself up to speed with our introductory content
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VoIP phone
A VoIP phone is a hardware- or software-based telephone designed to use voice over IP (VoIP) technology to send and receive phone calls over an IP network. Continue Reading
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VoIP (voice over IP)
VoIP (voice over IP) is the transmission of voice and multimedia content over Internet Protocol (IP) networks. VoIP historically referred to using IP to connect private branch exchanges (PBXs), but the term is now used interchangeable with IP ... Continue Reading
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instant messaging (IM)
Instant messaging, often shortened to IM or IM'ing, is the exchange of near real-time messages through a stand-alone application or embedded software. Continue Reading
Evaluate Topics Archive Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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SIP trunks a no-brainer for VoIP rollouts
Learn what a Session Initiation Protocol (SIP) trunk is and how it can strengthen the value of your VoIP and unified communications deployments. Continue Reading
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real-time application (RTA)
A real-time application (RTA) is an application program that functions within a time frame that the user senses as immediate or current. The latency must be less than a defined value, usually measured in seconds... (Continued) Continue Reading
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Go Green: Al Gore speaks at VoiceCon 2008
Al Gore will underline the importance of innovation and climate control at VoiceCon 2008 in Orlando. Continue Reading
Manage Topics Archive
Learn to apply best practices and optimize your operations.
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identity management (ID management)
Identity management (ID management) is the organizational process for identifying, authenticating and authorizing individuals or groups of people to have access to applications, systems or networks by associating user rights and restrictions with ... Continue Reading
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IP telephony QoS: Capacity planning and management
Poor or irregular IP telephony QoS levels should alert voice managers to review network traffic, capacity, and traffic management measures before problems spread to all applications on the network. Continue Reading
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Instant messaging strategies: Usage policy and training are key
Some people still believe that unified communications begins and ends with Voice over IP. But instant messaging is just as critical, if not more so. And establishing an instant messaging strategy is essential. Otherwise everyone in an enterprise ... Continue Reading
Problem Solve Topics Archive Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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IP telephony QoS: VoIP traffic management and prioritization
When conventional solutions don't improve IP telephony QoS issues, VoIP traffic management can help. Learn how to prioritize VoIP traffic, address voice delay and provide Class of Service-based routing. Continue Reading
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Echo cancellation revisited: Identify and eliminate the root cause of delay
Prompted by a reply to an earlier response, unified communications strategies expert Matt Brunk discusses how to cancel echo when delay is significantly impacting voice quality. Continue Reading
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A step-by-step guide to identifying and resolving background noise and echo
Matt Brunk provides a detailed, step-by-step strategy to accurately identify, address and resolve voice background noise and echo problems Continue Reading