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  • February 10, 2011 10 Feb'11

    VoIP security issues: How you might become a target for TDoS attacks

    The maturation of VoIP deployments has opened UC pros to a new world of VoIP security issues -- telephony denial of service (TDoS) attacks. Contact centers are prime targets.

  • May 07, 2009 07 May'09

    Instant messaging strategies: Usage policy and training are key

    Some people still believe that unified communications begins and ends with Voice over IP. But instant messaging is just as critical, if not more so. And establishing an instant messaging strategy is essential. Otherwise everyone in an enterprise ...

  • October 15, 2007 15 Oct'07

    VoIP certification credentials

    In this Voice over IP (VoIP) certification survey, we take a look at available certifications that IT pros can obtain to perfect their voice skills.

  • September 17, 2007 17 Sep'07

    Open communications vs. closed communications?

    Open communications are key to making the inevitable multimodal, multi-vendor communication environment work, so why aren't more vendors providing open-source solutions?

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