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Mobile Unified Communications Applications News
March 14, 2018
The new Avaya Mobile Experience helps contact centers manage incoming calls from mobile phones. Analysts said the latest service could help reduce costs.
February 02, 2018
The Apple Business Chat release comes as many businesses are rethinking the role of the contact center, which could turn the platform into a market disruptor.
January 31, 2018
Smartphone push-to-talk apps are a viable option for enterprises because of the improved reliability of 4G and LTE networks. Their automation and integration tools could be key to future growth.
August 22, 2017
The Cisco Spark app now includes better content protection and control. Enterprises also have the option of having an on-premises version of the Spark encryption key server.
Mobile Unified Communications Applications Get Started
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Instant messaging, often shortened to IM or IM'ing, is the exchange of near real-time messages through a stand-alone application or embedded software. Continue Reading
Gartner has unveiled a new Magic Quadrant report for content collaboration platforms as file synchronization and sharing becomes more collaborative and workflow-centric. The report originally ... Continue Reading
Learn what you need to know about mobility, the cloud, and calculating benefits when planning your unified communications and collaboration strategy. Continue Reading
Evaluate Mobile Unified Communications Applications Vendors & Products
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Contextual communications within contact center services can improve customer engagement. New products from Oracle and TTEC aim to ease the exchange between customers and agents. Continue Reading
A long-term care business looks to wireless network technology and Active Directory to kick off its IT modernization plan and business growth. Continue Reading
Apple, Facebook and Google are rolling out messaging apps that connect businesses and consumers. As a result, contact centers should consider an omnichannel messaging strategy. Continue Reading
Manage Mobile Unified Communications Applications
Learn to apply best practices and optimize your operations.
Embedding mobile communications into an app isn't as straightforward as deploying CPaaS. When enterprises integrate communications, two scenarios can affect their strategies. Continue Reading
Mobile video conferencing can promote better meeting engagement. But enterprise users need to take steps to maintain an effective video collaboration session. Continue Reading
Enterprise mobility has a ton of potential, but workers need constant access to the right mobile unified communications tools to fulfill its promise. Continue Reading
Problem Solve Mobile Unified Communications Applications Issues
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Employees love the ease of downloading apps. But IT needs to be vigilant in providing workers with what they want while maintaining security over SaaS products. Continue Reading
What are the challenges in using UC apps over Wi-Fi? UC expert Michael Finneran explains the network issues caused by deploying UC over Wi-Fi and how they can be resolved. Continue Reading
Developing WebRTC mobile apps that include voice and video calling is a lot easer than many developers think, and many vendors have switched to the technology. Continue Reading