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Mobile Unified Communications News
August 09, 2018
WhatsApp business messaging is the latest social channel to enter the contact center, coming on the heels of Apple's beta release of the consumer-to-business iOS messaging service Apple Business Chat.
July 25, 2018
Apple Business Chat is now compatible with Cisco's contact center platform. Apple has closely guarded access to the business-to-consumer messaging service since its beta release this spring.
December 29, 2017
With the help of cloud-based technology, video conference vendors can roll out more options for potential buyers, who now face a mounting array of use cases.
November 03, 2017
Bots, analytics and artificial intelligence tools are booming. Contact center AI, in particular, could enhance employee productivity and improve customer service.
Mobile Unified Communications Get Started
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Over the years, unified communications tools have evolved to incorporate different modes of collaboration. Enterprises need to be receptive to this ongoing innovation. Continue Reading
Enterprise voice applications are coming, and businesses that have already deployed them are improving customer satisfaction, employee productivity and efficiency. Continue Reading
While hurdles exist, wireless voice over LTE, or VoLTE, could bring innovation to video conferencing, IM and file sharing that improves mobile unified communications with new apps and services. Continue Reading
Evaluate Mobile Unified Communications Vendors & Products
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Network data analytics offer a key tool in the arsenal of monitoring and understanding network behavior. But network professionals can't forget another crucial element -- themselves. Continue Reading
IT pros can use more sophisticated network analytics tools to evaluate performance and provide business insight. But a holistic view of the network using analytics is still on the horizon. Continue Reading
Apple, Facebook and Google are rolling out messaging apps that connect businesses and consumers. As a result, contact centers should consider an omnichannel messaging strategy. Continue Reading
Manage Mobile Unified Communications
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As more services move to the cloud and become more mobile, if the network is invisible and performs well, IT pros are doing their jobs in users' eyes. Continue Reading
Mobile video conferencing can promote better meeting engagement. But enterprise users need to take steps to maintain an effective video collaboration session. Continue Reading
Mobile-first collaboration is a vital part of a UC strategy. Industry expert Jon Arnold explains why organizations must prioritize mobile collaboration for their employees. Continue Reading
Problem Solve Mobile Unified Communications Issues
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The growing use of collaboration apps is putting pressure on the business mobile network. Learn how to support collaboration on both mobile and Wi-Fi networks. Continue Reading
How can you make sure your UC infrastructure can keep up with mobile device software and hardware updates? Expert Carrie Higbie explains how to prepare your network for ever-changing UC mobility needs. Continue Reading
Developing WebRTC mobile apps that include voice and video calling is a lot easer than many developers think, and many vendors have switched to the technology. Continue Reading