New & Notable
Mobile Unified Communications News
November 30, 2018
In UC news, Tango Networks acquires Simetric Telecom to expand mobile telephony, Speechmatics and Clique partner for transcription service and Jabra intros wireless enterprise earbuds.
August 09, 2018
WhatsApp business messaging is the latest social channel to enter the contact center, coming on the heels of Apple's beta release of the consumer-to-business iOS messaging service Apple Business Chat.
July 25, 2018
Apple Business Chat is now compatible with Cisco's contact center platform. Apple has closely guarded access to the business-to-consumer messaging service since its beta release this spring.
December 29, 2017
With the help of cloud-based technology, video conference vendors can roll out more options for potential buyers, who now face a mounting array of use cases.
Mobile Unified Communications Get Started
Bring yourself up to speed with our introductory content
SMS is being supplanted by RCS to let carriers compete against WhatsApp and Messenger and open new avenues to business messaging. Learn the difference between RCS and SMS. Continue Reading
Over the years, unified communications tools have evolved to incorporate different modes of collaboration. Enterprises need to be receptive to this ongoing innovation. Continue Reading
Enterprise voice applications are coming, and businesses that have already deployed them are improving customer satisfaction, employee productivity and efficiency. Continue Reading
Evaluate Mobile Unified Communications Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
RCS business messaging, paired with CPaaS, is becoming an important tool for businesses looking for new ways to reach their customers and employees. Continue Reading
As organizations prepare their return-to-work strategies, mobile unified communications is key to ensure consistent access to communications tools, regardless of the user's location. Continue Reading
Mobile collaboration apps help remote workers keep in touch during stay-at-home orders. They are also key to communications flexibility as workers begin returning to the office. Continue Reading
Manage Mobile Unified Communications
Learn to apply best practices and optimize your operations.
A successful UC mobility strategy caters to remote workers, takes advantage of mobile-first applications and incorporates video communications. Continue Reading
As more services move to the cloud and become more mobile, if the network is invisible and performs well, IT pros are doing their jobs in users' eyes. Continue Reading
Mobile video conferencing can promote better meeting engagement. But enterprise users need to take steps to maintain an effective video collaboration session. Continue Reading
Problem Solve Mobile Unified Communications Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
The growing use of collaboration apps is putting pressure on the business mobile network. Learn how to support collaboration on both mobile and Wi-Fi networks. Continue Reading
How can you make sure your UC infrastructure can keep up with mobile device software and hardware updates? Expert Carrie Higbie explains how to prepare your network for ever-changing UC mobility needs. Continue Reading
Developing WebRTC mobile apps that include voice and video calling is a lot easer than many developers think, and many vendors have switched to the technology. Continue Reading