Implementing Unified Communications Systems

Implementing Unified Communications Systems News

  • July 18, 2018 18 Jul'18

    8x8 X Series combines UC and contact center

    The cloud delivery model has made it easier to combine unified communications and contact center technologies into a single platform, as evidenced by the release of the 8x8 X Series this week.

  • July 11, 2018 11 Jul'18

    DHS, SecureLogix develop TDoS attack defense

    The U.S. Department of Homeland Security and vendor SecureLogix are making 'rapid progress' in developing a TDoS attack defense. The technology is expected in the coming months.

  • June 20, 2018 20 Jun'18

    Avaya adds real-time speech analytics to contact centers

    Avaya updated its workforce optimization suite to include real-time speech analytics and automated agent evaluations, playing catch-up with vendors such as Cisco, Genesys and Five9.

  • May 18, 2018 18 May'18

    Five9, 8x8 and Dialpad accelerate push for contact center AI

    Cloud contact center vendors are getting more aggressive about artificial intelligence. Five9, 8x8 and Dialpad made headlines this week with new contact center AI initiatives.

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