Implementing Unified Communications Systems

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Instant Download: Top 5 UC & Collaboration Trends

What does the future of UCC have in store for enterprises? In this e-guide, Jon Arnold from J Arnold & Associates looks back at the history of UCC Technologies. Then, Nemertes Research VP and Service Director Irwin Lazar reveals 5 must-know UCC trends.

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Implementing Unified Communications Systems News

July 18, 2018 18 Jul'18
8x8 X Series combines UC and contact center

The cloud delivery model has made it easier to combine unified communications and contact center technologies into a single platform, as evidenced by the release of the 8x8 X Series this week.
July 11, 2018 11 Jul'18
DHS, SecureLogix develop TDoS attack defense

The U.S. Department of Homeland Security and vendor SecureLogix are making 'rapid progress' in developing a TDoS attack defense. The technology is expected in the coming months.
June 20, 2018 20 Jun'18
Avaya adds real-time speech analytics to contact centers

Avaya updated its workforce optimization suite to include real-time speech analytics and automated agent evaluations, playing catch-up with vendors such as Cisco, Genesys and Five9.
May 18, 2018 18 May'18
Five9, 8x8 and Dialpad accelerate push for contact center AI

Cloud contact center vendors are getting more aggressive about artificial intelligence. Five9, 8x8 and Dialpad made headlines this week with new contact center AI initiatives.

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Implementing Unified Communications Systems Get Started

Bring yourself up to speed with our introductory content

What are the steps to ensure SIP implementation success?

A robust strategy and several steps are needed to deploy SIP successfully. Networking expert Carrie Higbie Goetz explains the pieces that comprise a SIP strategy, from creating an RFI to documentation. Continue Reading
The evolution of unified communications technologies

Over the years, unified communications tools have evolved to incorporate different modes of collaboration. Enterprises need to be receptive to this ongoing innovation. Continue Reading
Should your unified communications strategy include UCaaS?

Unified communications-as-a-service offerings are getting better, but it's a complex market that requires understanding your company's true needs. Continue Reading

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Evaluate Implementing Unified Communications Systems Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

Benefits of artificial intelligence in communication

Enterprises that want to enhance their UC strategies can see several benefits of artificial intelligence in communication, collaboration, information access and UC endpoint control. Continue Reading
Open UC platforms improve communication workflow, but carry risks

An API-based integration between UC and business apps can improve workflows and contextual communication. But the integrations may carry security risks. Continue Reading
AV1 video codec carries clout with royalty-free status

Industry giants, including Cisco and Microsoft, have backed AOMedia's new royalty-free codec. So, what does this mean for royalty-bearing video coding standards? Continue Reading

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Manage Implementing Unified Communications Systems

Learn to apply best practices and optimize your operations.

What are the security threats when working with CPaaS vendors?

Four security vulnerabilities should be top of mind as you move into real-time communication with APIs. Expert Tsahi Levent-Levi explains how to approach real-time communication security. Continue Reading
How do you monitor performance of communication APIs?

Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs. Continue Reading
identity management (ID management)

Identity management (ID management) is the organizational process for identifying, authenticating and authorizing individuals or groups of people to have access to applications, systems or networks by associating user rights and restrictions with ... Continue Reading

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Problem Solve Implementing Unified Communications Systems Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

GDPR rules have big effect on UC applications

The European Union General Data Protection Regulation sets tighter controls on businesses and how they handle customers' personally identifiable information. Continue Reading
Microsoft Teams integration with Cisco Spark presents challenges

Microsoft and Cisco interoperability does exist in unified communications. But, for team collaboration, Microsoft Teams integration with Cisco Spark adds another wrinkle. Continue Reading
How do enterprise collaboration services affect mobile traffic?

The growing use of collaboration apps is putting pressure on the business mobile network. Learn how to support collaboration on both mobile and Wi-Fi networks. Continue Reading

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