Implementing Unified Communications Systems resources and information

Implementing Unified Communications Systems News

February 11, 2021 11 Feb'21
Big tech regulation a delicate balance for US government

Experts argue regulation needs to be well thought out to avoid stifling innovation and fundamentally misunderstanding how online platforms operate.
January 21, 2021 21 Jan'21
AWS contact center AI services expand to Salesforce, Avaya

Cloud contact center vendors that compete with Amazon Connect for customers will push AWS AI-powered intelligent search, speech recognition and language processing services.
December 28, 2020 28 Dec'20
Virtual visits to mature in 2021

The pandemic forced virtual care's hand in 2020, but healthcare systems and patients have found that the benefits of telehealth outweigh the drawbacks.
December 22, 2020 22 Dec'20
Zoom China exec accused of working for government

The Justice Department has accused a China-based Zoom executive of sending Chinese dissidents' personal information to the government. Zoom has fired exec Xinjiang Jin.

Bring yourself up to speed with our introductory content

What is the difference between RCS and SMS?

SMS is being supplanted by RCS to let carriers compete against WhatsApp and Messenger and open new avenues to business messaging. Learn the difference between RCS and SMS. Continue Reading
What are the challenges of using multiple team collaboration apps?

Companies are already using a variety of collaboration platforms, but managing them is hard. What should companies know when juggling multiple team collaboration apps? Continue Reading
identity management (ID management)

Identity management (ID management) is the organizational process for ensuring that individuals have the appropriate access to technology resources. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Salesforce-Slack deal heralds the future of collaboration

Deeper platform integrations, widespread communications tools and a dash of workflow automation are some of the elements that shape the future of team collaboration. Continue Reading
Companies eye CPaaS, RCS business messaging to expand reach

RCS business messaging, paired with CPaaS, is becoming an important tool for businesses looking for new ways to reach their customers and employees. Continue Reading
What are the benefits of vendor-agnostic UC hardware?

Organizations that want to switch UC platforms without sacrificing hardware investments can find benefits in vendor-agnostic UC hardware. But the benefits can come with tradeoffs. Continue Reading

Learn to apply best practices and optimize your operations.

Can Microsoft Teams chat be monitored?

The quick answer is yes -- IT administrators can monitor employees' messages in Microsoft Teams. But organizations need the proper license plans and policies in place. Continue Reading
4 cloud collaboration security best practices for CISOs

In the new era of remote work, cloud-based team collaboration is a virtual necessity, but it can also be risky. Analysts and CISOs explain how to keep your organization secure. Continue Reading
How to assess video endpoint security for remote workers

For remote workers, video endpoint security is a big consideration for corporate IT staffs. But the dangers might not be as big as feared. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

4 Microsoft Teams security issues and how to prevent them

As collaboration platforms become essential to everyday operations, understanding Microsoft Teams security issues is more important than ever. Continue Reading
Collaboration tool security: How to avoid common risks

As the use of collaborations tools and platforms surges, new research from Metrigy emphasizes organizations need to focus on collaboration tool security to reduce risk. Continue Reading
Addressing remote video conferencing security issues

Many organizations have implemented video conferencing security policies that mandate passwords and waiting rooms. But keeping meetings secure focuses on more than just access. Continue Reading