Implementing Unified Communications Systems resources and information

Implementing Unified Communications Systems News

February 11, 2021 11 Feb'21
Big tech regulation a delicate balance for US government

Experts argue regulation needs to be well thought out to avoid stifling innovation and fundamentally misunderstanding how online platforms operate.
January 21, 2021 21 Jan'21
AWS contact center AI services expand to Salesforce, Avaya

Cloud contact center vendors that compete with Amazon Connect for customers will push AWS AI-powered intelligent search, speech recognition and language processing services.
December 28, 2020 28 Dec'20
Virtual visits to mature in 2021

The pandemic forced virtual care's hand in 2020, but healthcare systems and patients have found that the benefits of telehealth outweigh the drawbacks.
December 22, 2020 22 Dec'20
Zoom China exec accused of working for government

The Justice Department has accused a China-based Zoom executive of sending Chinese dissidents' personal information to the government. Zoom has fired exec Xinjiang Jin.

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unified communications (UC)

Unified communications (UC) is an umbrella term for the integration of multiple enterprise communication tools -- such as voice calling, video conferencing, instant messaging (IM), presence, content sharing, etc. -- into a single, streamlined ... Continue Reading
IoT interoperability standards complicate IoT adoption

IoT interoperability has complicated IoT adoption, but organizations must navigate the selection of competing standards, such as IP or MQTT, to get the most from IoT deployments. Continue Reading
What is the difference between RCS and SMS?

SMS is being supplanted by RCS to let carriers compete against WhatsApp and Messenger and open new avenues to business messaging. Learn the difference between RCS and SMS. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

What technologies are essential for effective telework?

Some form of remote work is likely here to stay, even as the worst of the pandemic seems to be over. But employees need the right technologies if they are to remain productive. Continue Reading
Guide to building an enterprise unified communications strategy

IT needs a unified communications strategy for voice and video conferencing, chat and other tools. This step-by-step guide helps you implement, evaluate and manage UC in the enterprise. Continue Reading
5 video conferencing trends to eye for 2021

It's shaping up to be an exciting year for video conferencing with the post-pandemic new normal taking shape. Check out the video conferencing trends driving the market in 2021. Continue Reading

Learn to apply best practices and optimize your operations.

Top hybrid collaboration security threats and strategies

Hybrid work can add new security wrinkles for collaboration tools. Learn about the key threats and the importance of a proactive hybrid collaboration security strategy. Continue Reading
Do you need to manage QoS when deploying VoIP over LAN?

QoS is an essential component of VoIP over LAN; modern network devices make it easy to implement. Continue Reading
Unified communications managed services evolve amid pandemic

Service-level agreements, management layers, incident tracking and governance are all part of the evolving cloud communications service provider business model. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

4 Microsoft Teams security issues and how to prevent them

As collaboration platforms become essential to everyday operations, understanding Microsoft Teams security issues is more important than ever. Continue Reading
Collaboration tool security: How to avoid common risks

As the use of collaborations tools and platforms surges, new research from Metrigy emphasizes organizations need to focus on collaboration tool security to reduce risk. Continue Reading
Addressing remote video conferencing security issues

Many organizations have implemented video conferencing security policies that mandate passwords and waiting rooms. But keeping meetings secure focuses on more than just access. Continue Reading