Implementing Unified Communications Systems
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Instant Download: Top 5 UC & Collaboration Trends
What does the future of UCC have in store for enterprises? In this e-guide, Jon Arnold from J Arnold & Associates looks back at the history of UCC Technologies. Then, Nemertes Research VP and Service Director Irwin Lazar reveals 5 must-know UCC trends.
Implementing Unified Communications Systems News
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September 13, 2018
13
Sep'18
Ytica acquisition adds analytics to Twilio Flex cloud contact center
Twilio has acquired startup Ytica to improve the native analytics and workforce optimization tools of its Twilio Flex cloud contact center.
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September 07, 2018
07
Sep'18
AT&T revives Office@Hand UCaaS deal with RingCentral
AT&T has recommitted to its partnership with RingCentral after telling customers earlier this year that it would soon stop supporting the startup's Office@Hand UCaaS platform.
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August 29, 2018
29
Aug'18
Nice inContact adds analytics, omnichannel support to CXone
Nice inContact has enhanced the cloud contact center CXone with new analytics and quality management tools, while also expanding omnichannel support for social media.
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August 23, 2018
23
Aug'18
Mitel targets enterprises with MiCloud Engage contact center
MiCloud Engage, an over-the-top cloud contact center, could help Mitel better compete with Avaya and Cisco in the enterprise market.
Implementing Unified Communications Systems Get Started
Bring yourself up to speed with our introductory content
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What are the steps to ensure SIP implementation success?
A robust strategy and several steps are needed to deploy SIP successfully. Networking expert Carrie Higbie Goetz explains the pieces that comprise a SIP strategy, from creating an RFI to documentation. Continue Reading
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The evolution of unified communications technologies
Over the years, unified communications tools have evolved to incorporate different modes of collaboration. Enterprises need to be receptive to this ongoing innovation. Continue Reading
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Should your unified communications strategy include UCaaS?
Unified communications-as-a-service offerings are getting better, but it's a complex market that requires understanding your company's true needs. Continue Reading
Evaluate Implementing Unified Communications Systems Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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UCaaS providers and market are headed in new directions
Even in this mature market, when so many unified communications services are starting to look alike, there are still possibilities for some exciting innovations. Continue Reading
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The hidden costs of unified communications in the cloud
Many organizations expect to lower UC costs by adopting cloud communications, but that isn't always the case. Several factors influence costs when UC migrates to the cloud. Continue Reading
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With cloud-based contact centers, one size does not fit all
Contact center cloud services are a fast-growing part of the SaaS market, a trend Mitel is responding to with its MiCloud Engage product that fills a gap in the company's portfolio. Continue Reading
Manage Implementing Unified Communications Systems
Learn to apply best practices and optimize your operations.
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UCaaS market for next-generation features APIs, AI, more
The market for unified communications as a service is getting crowded. To stand out, vendors must now offer next-gen features, such as AI and contact center integration. Continue Reading
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How did a Navarino Infinity flaw expose unauthenticated scripts?
Navarino Infinity, a satellite communication system, found and fixed a flaw that exposed an unauthenticated script. Discover what threats this flaw enabled with Judith Myerson. Continue Reading
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What are the security threats when working with CPaaS vendors?
Four security vulnerabilities should be top of mind as you move into real-time communication with APIs. Expert Tsahi Levent-Levi explains how to approach real-time communication security. Continue Reading
Problem Solve Implementing Unified Communications Systems Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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GDPR rules have big effect on UC applications
The European Union General Data Protection Regulation sets tighter controls on businesses and how they handle customers' personally identifiable information. Continue Reading
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Microsoft Teams integration with Cisco Spark presents challenges
Microsoft and Cisco interoperability does exist in unified communications. But, for team collaboration, Microsoft Teams integration with Cisco Spark adds another wrinkle. Continue Reading
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How do enterprise collaboration services affect mobile traffic?
The growing use of collaboration apps is putting pressure on the business mobile network. Learn how to support collaboration on both mobile and Wi-Fi networks. Continue Reading