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IP Telephony ROI News
May 24, 2018
A new Polycom cloud service will help businesses manage and monitor Polycom desk and conference room phones. The vendor plans to expand the service to cover video endpoints later this year.
April 27, 2018
Avaya will add intelligent call routing to its contact center platforms. The vendor is partnering with Afiniti, which uses artificial intelligence to match customers with agents.
September 01, 2016
In the age of Snapchat and Slack, IP phones don't get much buzz … but that doesn't mean they've retired. In fact, many businesses rely on them now more than ever.
December 29, 2015
Microsoft's new Office 365 E5 suite includes cloud telephony services, but the software faces some challenges with deployment and business adoption.
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The VoIP telephone may not be the most glamorous member of the office, but in many businesses, its absence would be sorely felt. Despite the rise of mobile devices in the enterprise, many IT managers still depend on IP telephony's reliability, ... Continue Reading
From deploying SIP trunks to securing them, learn the SIP trunking basics every network manager should know. Continue Reading
A PBX (private branch exchange) is a telephone system within an enterprise that switches calls between enterprise users on local lines while allowing all users to share a certain number of external phone lines. Continue Reading
Evaluate IP Telephony ROI Vendors & Products
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With hundreds of models and countless features to choose from, picking the right IP phone can be a challenge. Here's what IT managers need to know before they make the call. Continue Reading
In this unified communications buyer's guide, we help you choose the right VoIP vendor for your enterprise and evaluate important criteria when buying VoIP services. Continue Reading
The Adtran VoIP lineup, consisting of the NetVanta 7100 and 7060 IP PBX products, supports a wide range of features, including routing, switching and stateful firewall. Continue Reading
Manage IP Telephony ROI
Learn to apply best practices and optimize your operations.
Should we replace our PBX with an on-premises IP-PBX system or cloud product? Expert Zeus Kerravala explains how to determine which implementation suits your enterprise best. Continue Reading
Total cost of ownership (TCO) metrics for new IP telephony systems are often overlooked by enterprises, according to a new study, but other factors rank high in importance. Continue Reading
Representitives from Avaya and Dialcom discuss their strategies for deploying unified communications and getting a real return on investment. Continue Reading
Problem Solve IP Telephony ROI Issues
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After years of predictions, the enterprise transition from PBX systems to UC platforms is finally gaining speed as vendors phase out PBX support. Continue Reading
You can make just about anything energy efficient, even telephone systems. See what options our unified communications expert suggests. Continue Reading
Learn what elements to account for when calculating the total cost of ownership (TCO) of your hosted unified communications solutions. Continue Reading