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IP Telephony ROI News
May 24, 2018
A new Polycom cloud service will help businesses manage and monitor Polycom desk and conference room phones. The vendor plans to expand the service to cover video endpoints later this year.
April 27, 2018
Avaya will add intelligent call routing to its contact center platforms. The vendor is partnering with Afiniti, which uses artificial intelligence to match customers with agents.
September 01, 2016
In the age of Snapchat and Slack, IP phones don't get much buzz … but that doesn't mean they've retired. In fact, many businesses rely on them now more than ever.
December 29, 2015
Microsoft's new Office 365 E5 suite includes cloud telephony services, but the software faces some challenges with deployment and business adoption.
IP Telephony ROI Get Started
Bring yourself up to speed with our introductory content
The Internet Protocol (IP) is the method or protocol by which data is sent from one computer to another on the internet. Continue Reading
A private branch exchange (PBX) is a telephone system within an enterprise that switches calls between users on local lines, while enabling all users to share a certain number of external phone lines. Continue Reading
Porting business phone numbers to your UCaaS provider may be more complicated than you realize. Learn three ways you can prepare your organization for porting. Continue Reading
Evaluate IP Telephony ROI Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Cellphone usage has outpaced POTS in the home, so why are enterprises still using desk phones? Business phone alternatives can save companies time and money. Continue Reading
With hundreds of models and countless features to choose from, picking the right IP phone can be a challenge. Here's what IT managers need to know before they make the call. Continue Reading
The VoIP telephone may not be the most glamorous member of the office, but in many businesses, its absence would be sorely felt. Despite the rise of mobile devices in the enterprise, many IT managers still depend on IP telephony's reliability, ... Continue Reading
Manage IP Telephony ROI
Learn to apply best practices and optimize your operations.
When migrating to cloud communications, reevaluate your budgets to consolidate overlapping collaboration features, retire hardware and transition to an Opex model. Continue Reading
Should we replace our PBX with an on-premises IP-PBX system or cloud product? Expert Zeus Kerravala explains how to determine which implementation suits your enterprise best. Continue Reading
Before purchasing management tools for VoIP, you may need to calculate the return on investment (ROI) to justify the cost of those tools. In this tip, Gary Audin explains how to calculate ROI and provides specific checklists for calculating the ROI ... Continue Reading
Problem Solve IP Telephony ROI Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
After years of predictions, the enterprise transition from PBX systems to UC platforms is finally gaining speed as vendors phase out PBX support. Continue Reading
Learn what elements to account for when calculating the total cost of ownership (TCO) of your hosted unified communications solutions. Continue Reading
SIP trunking is preferable over PRI and BRI based on flexibility and cost benefits, says telephony expert Matt Brunk. Continue Reading