IP Telephony
IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN).. See complete definition.
New & Notable
UCaaS vs. CPaaS: Weighing Cloud UC Deployment Options
Featuring advice from industry experts at Nemertes Research, West Gates Networks & Frost & Sullivan, this guide explores differences between UCaaS and CPaaS tech, and key features of UCaaS to help you make a more informed buying decision and reap all the benefits of cloud UC.
IP Telephony News
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September 12, 2019
12
Sep'19
Poly targets huddle rooms with Trio 8300
Poly has designed the Trio 8300 for huddle rooms that fit no more than five people. The vendor released a video system targeted at the same market earlier this year.
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August 23, 2019
23
Aug'19
Cisco adds UC headset management to IT console
Cisco is accelerating its push into the UC headset market with the release of new analytics and management tools for IT administrators.
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July 31, 2019
31
Jul'19
Microsoft sets end date for Skype for Business Online
Microsoft says it will stop offering Skype for Business Online starting July 31, 2021, making Teams the go-to Office 365 application for online calling and collaboration.
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July 25, 2019
25
Jul'19
8x8 launches small-business phone system 8x8 Express
Designed for businesses without an IT team, 8x8 Express offers unlimited calling and gives access to 8x8 Meetings, a platform for collaborative video conferencing.
IP Telephony Get Started
Bring yourself up to speed with our introductory content
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VoIP migration requires telephony network planning, security scrutiny
A PBX to VoIP migration requires careful planning to ensure call quality. Learn how to ready the network, evaluate architecture options and set the right security policies. Continue Reading
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How well do you understand UC cloud SLAs?
Getting the right unified communications cloud SLA can be difficult for organizations. This quiz covers the essentials of SLAs, from the basic components to IT's role. Continue Reading
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network protocols
Network protocols are sets of established rules that dictate how to format, transmit and receive data so computer network devices -- from servers and routers to endpoints -- can communicate regardless of the differences in their underlying ... Continue Reading
Evaluate IP Telephony Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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Choosing SIP vs. PRI: What are the differences?
SIP trunking and PRI both facilitate voice communications, but through very different capabilities. Learn the pros and cons of SIP vs. PRI, from costs to deployment models. Continue Reading
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Office 365 and G Suite gain market share for cloud telephony services
Cloud office suites are growing in popularity among organizations buying enterprise telephony services, according to the latest UCaaS Magic Quadrant report. Continue Reading
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Microsoft Teams voice lacks 5 key cloud calling features
While Microsoft Teams voice capabilities have improved, organizations are still lacking certain calling features, such as dial-by-extension and advanced call activity reports. Continue Reading
Manage IP Telephony
Learn to apply best practices and optimize your operations.
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How to manage hybrid cloud QoS in unified communications
The two most common approaches to a hybrid UC configuration require different management techniques to maintain hybrid cloud QoS for voice, video and other real-time communications. Continue Reading
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How to structure a VoIP budget when moving to the cloud
When migrating to cloud communications, reevaluate your budgets to consolidate overlapping collaboration features, retire hardware and transition to an Opex model. Continue Reading
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Six tips to deploy a quality unified communications system
In order to troubleshoot a unified communications system, IT leaders should have a written list of common problems and a description of how to resolve those issues. Continue Reading
Problem Solve IP Telephony Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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How can organizations address VoIP security threats?
An unguarded VoIP system could be vulnerable to attack. Learn what security measures can help prevent VoIP security threats from affecting your organization. Continue Reading
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ATB Financial banks on cloud communications platform
For ATB Financial, RingCentral's cloud communications platform offered mobility, integration and legacy support to help modernize its dated telephony infrastructure. Continue Reading
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How do I troubleshoot SIP configurations to solve service issues?
When your SIP service isn't connecting properly, process of elimination will help you determine if the issue lies in your configuration or elsewhere on the network. Continue Reading