IP Telephony

IP telephony (Internet Protocol telephony) is a general term for technologies, products and services that use the Internet Protocol's packet-switched connections to support voice calling, voicemail, video calling, video conferencing, faxing and instant messaging.. See complete definition.

February 26, 2021 26 Feb'21
News briefs: RingCentral provides calling in Salesforce

RingCentral makes it possible for customers to make calls from Salesforce, Lifesize appoints a new CEO and Fuze receives a patent for a connectivity problem detector.
December 04, 2020 04 Dec'20
Microsoft overhauls calling interface in Teams

Microsoft has started rolling out a redesigned calling interface in Teams that lets customers access voicemail, contacts and more from a single screen.
October 30, 2020 30 Oct'20
Zoom Phone to get spam blocking, 911 services

Zoom plans to roll out new features in Zoom Phone over the next several months. The enhancements include better messaging and spam-blocking technology.
October 22, 2020 22 Oct'20
RingCentral offers bulk SMS for reaching customers

A high-volume SMS API will let RingCentral users send thousands of messages at a time, a move that should help customers with sales and marketing promotions.

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VoIP phone

A VoIP phone is a hardware- or software-based telephone designed to use voice over Internet Protocol (VoIP) technology to send and receive phone calls over an IP network. Continue Reading
IP telephony (Internet Protocol telephony)

IP telephony (Internet Protocol telephony) is a general term for technologies, products and services that use the Internet Protocol's packet-switched connections to support voice calling, voicemail, video calling, video conferencing, faxing and ... Continue Reading
What is voicemail and how does it work?

Voicemail capabilities have evolved since the early days of answering machines. Learn what voicemail is and how features have advanced as the technology became digital. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Microsoft Teams partners extend phone system capabilities

While the Microsoft Teams phone system can meet most needs for organizations, connecting Teams to third-party partners can provide additional features, resiliency and support. Continue Reading
Evaluating Direct Routing for Microsoft Teams telephony

Direct Routing for Microsoft Teams may be the best path to the PSTN for most companies. But organizations should weigh their specific needs when choosing a Direct Routing partner. Continue Reading
Evaluating endpoints for an Asterisk-based phone system

Enterprises building an Asterisk-based phone system have three endpoint options. Learn about the advantages and disadvantages of these endpoints in this book excerpt. Continue Reading

Learn to apply best practices and optimize your operations.

5 best practices for a Microsoft Teams telephony migration

When planning a migration to Microsoft Teams telephony, organizations should follow five key best practices that address technical requirements and end-user adoption. Continue Reading
How do you manage cloud telephony E911 location information?

Tracking E911 location information can be tricky when moving telephony to the cloud. But organizations have a few options to ensure that emergency calls are properly routed. Continue Reading
How is remote work affecting enterprise telephony?

Enterprise telephony is on the decline as remote and home-based workers lack access to enterprise phone systems or seek alternative modes of communication. Continue Reading

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How and why to implement Wi-Fi QoS

Quality of service, as network pros know, prioritizes apps as they cross the network. But Wi-Fi QoS needs to be considered, too, in relation to the overall network. Continue Reading
What role do legacy UC devices play in a cloud migration?

Migrating to UCaaS doesn't mean organizations need to leave legacy hardware behind. But organizations must ensure UC devices are compatible with cloud provider platforms. Continue Reading
E1 and T1 vs. ISDN: What are the differences?

T1, E1 and ISDN network technology have been used to transmit voice data for years. Compare the similarities and differences between E1 and T1 vs. ISDN links. Continue Reading