IP Telephony
IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN).. See complete definition.
New & Notable
UCaaS vs. CPaaS: Weighing Cloud UC Deployment Options
Featuring advice from industry experts at Nemertes Research, West Gates Networks & Frost & Sullivan, this guide explores differences between UCaaS and CPaaS tech, and key features of UCaaS to help you make a more informed buying decision and reap all the benefits of cloud UC.
IP Telephony News
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April 11, 2019
11
Apr'19
G Suite for business adds enterprise voice, IT controls
Google released an enterprise phone system and plans to add new IT controls to G Suite for business in an effort to attract larger companies.
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April 11, 2019
11
Apr'19
Mitel partners with Talkdesk for cloud contact center
Mitel this month will begin selling the Talkdesk cloud contact center under the brand MiCloud Connect CX. The companies are working to integrate their UC and contact center products.
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April 05, 2019
05
Apr'19
Microsoft Teams media bypass comes with limitations
Microsoft Teams media bypass for direct routing customers is now available, but the configuration may be less beneficial to enterprises than an equivalent feature in Skype for Business.
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March 21, 2019
21
Mar'19
Microsoft to support cloud meetings with on-prem Skype for Business
Microsoft bows to customer demand to keep on-premises Skype for Business for calling and messaging, while using Teams only for cloud meetings.
IP Telephony Get Started
Bring yourself up to speed with our introductory content
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How does cloud SIP trunking differ from traditional SIP trunking?
Traditional and cloud SIP trunking perform the same tasks of initiating and ending call sessions, but the method and costs of access create distinct differences in these services. Continue Reading
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How do you prepare for porting business phone numbers?
Porting business phone numbers to your UCaaS provider may be more complicated than you realize. Learn three ways you can prepare your organization for porting. Continue Reading
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VoIP (voice over IP)
VoIP (voice over IP) is the transmission of voice and multimedia content over Internet Protocol (IP) networks. VoIP historically referred to using IP to connect private branch exchanges (PBXs), but the term is now used interchangeably with IP ... Continue Reading
Evaluate IP Telephony Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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Assess a combined VoIP and unified communications framework
Learn how to determine your organization's need for VoIP technology and UC functionality and to evaluate products from top VoIP vendors to find the right fit. Continue Reading
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Webex Teams vs. Microsoft Teams: Comparing telephony options
Are you evaluating Webex Teams and Microsoft Teams telephony options? Learn how to decide which calling capabilities meet your organization's needs in the Webex Teams vs. Microsoft Teams debate. Continue Reading
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SIP protocol primer: Learn the SIP basics
With the rise of IP communications, SIP has become the standard for initiating communication across a network. Learn the basics of SIP, including how it works and why you need it. Continue Reading
Manage IP Telephony
Learn to apply best practices and optimize your operations.
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Six tips to deploy a quality unified communications system
In order to troubleshoot a unified communications system, IT leaders should have a written list of common problems and a description of how to resolve those issues. Continue Reading
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How to monitor application performance in the cloud
As you move real-time applications to the cloud, you might relinquish some network control. However, several mechanisms are available to monitor application performance. Continue Reading
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UC management tackles multivendor, hybrid UC challenges
Multivendor and hybrid UC are creating complex management challenges for enterprises. Learn how UC performance management provides enterprises with the tools they need. Continue Reading
Problem Solve IP Telephony Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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ATB Financial banks on cloud communications platform
For ATB Financial, RingCentral's cloud communications platform offered mobility, integration and legacy support to help modernize its dated telephony infrastructure. Continue Reading
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How do I troubleshoot SIP configurations to solve service issues?
When your SIP service isn't connecting properly, process of elimination will help you determine if the issue lies in your configuration or elsewhere on the network. Continue Reading
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How to check for packet loss to manage call quality
Network managers learn more straightforward techniques to get a more accurate reading when testing for network packet loss in order to manage call quality. Continue Reading