IP Telephony

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN).. See complete definition.

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IP Telephony News

July 18, 2018 18 Jul'18
8x8 X Series combines UC and contact center

The cloud delivery model has made it easier to combine unified communications and contact center technologies into a single platform, as evidenced by the release of the 8x8 X Series this week.
July 11, 2018 11 Jul'18
DHS, SecureLogix develop TDoS attack defense

The U.S. Department of Homeland Security and vendor SecureLogix are making 'rapid progress' in developing a TDoS attack defense. The technology is expected in the coming months.
June 07, 2018 07 Jun'18
Avaya Equinox gets online UC and team collaboration for SMBs

Avaya has refreshed Avaya Equinox with online team collaboration and has integrated the software into IP Office. The changes are part of Avaya's strategy to attract more SMBs.
May 24, 2018 24 May'18
Polycom cloud service simplifies device management

A new Polycom cloud service will help businesses manage and monitor Polycom desk and conference room phones. The vendor plans to expand the service to cover video endpoints later this year.

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IP Telephony Get Started

Bring yourself up to speed with our introductory content

VoIP (voice over IP)

VoIP (voice over IP) is the transmission of voice and multimedia content over Internet Protocol (IP) networks. VoIP historically referred to using IP to connect private branch exchanges (PBXs), but the term is now used interchangeably with IP ... Continue Reading
QoS (quality of service)

Quality of service (QoS) refers to any technology that manages data traffic to reduce packet loss, latency and jitter on the network. Continue Reading
Microsoft Teams

Microsoft Teams is cloud-based team collaboration software that is part of the Office 365 suite of applications. Continue Reading

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Evaluate IP Telephony Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

SIP trunking vs. VoIP: What's the difference?

SIP trunking and voice over IP share some similarities, but they have key differences in origin and functions. How well do you understand these telephony cornerstones? Continue Reading
Voice assistants present new challenges for call clarity

Virtual assistant devices and applications offer ease and convenience when placing phone calls, but they could pose problems in terms of audio quality. Continue Reading
Dolby Voice Room conferencing product wins Network Innovation Award

Dolby's new video conferencing product, Dolby Voice Room, targets the huddle room market, while touting high-end audio capabilities and ease of management. Continue Reading

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Manage IP Telephony

Learn to apply best practices and optimize your operations.

Six tips to deploy a quality unified communications system

In order to troubleshoot a unified communications system, IT leaders should have a written list of common problems and a description of how to resolve those issues. Continue Reading
How to monitor application performance in the cloud

As you move real-time applications to the cloud, you might relinquish some network control. However, several mechanisms are available to monitor application performance. Continue Reading
UC management tackles multivendor, hybrid UC challenges

Multivendor and hybrid UC are creating complex management challenges for enterprises. Learn how UC performance management provides enterprises with the tools they need. Continue Reading

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Problem Solve IP Telephony Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

How do you build a disaster recovery communications plan?

Maintaining voice communications is vital to disaster recovery. Networking expert Carrie Higbie Goetz explains how to build a disaster recovery communications plan. Continue Reading
How to configure VoIP on a network

VoIP configuration requires significant preplanning to meet the requirements of voice traffic. Learn the steps to take when configuring VoIP on your network. Continue Reading
Microsoft Teams integration with Cisco Spark presents challenges

Microsoft and Cisco interoperability does exist in unified communications. But, for team collaboration, Microsoft Teams integration with Cisco Spark adds another wrinkle. Continue Reading

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