IP Telephony

IP telephony (Internet Protocol telephony) is a general term for technologies, products and services that use the Internet Protocol's packet-switched connections to support voice calling, voicemail, video calling, video conferencing, faxing and instant messaging.. See complete definition.

August 26, 2021 26 Aug'21
Comcast Business to acquire network service provider Masergy

Masergy could bring needed midsize to large enterprise business to Comcast Business. Masergy, based in Plano, Texas, provides managed SD-WANs, cloud security and UCaaS.
July 23, 2021 23 Jul'21
Zoom-Five9 deal to offer all-in-one cloud contact center

The Zoom-Five9 deal could deliver a product portfolio capable of satisfying businesses' contact center needs while providing communications for a hybrid workforce.
July 19, 2021 19 Jul'21
Zoom to buy cloud contact center provider Five9 for $14.7B

Zoom's acquisition of Five9 would make the company a competitor to 8x8, RingCentral, Cisco and Vonage in the growing cloud-based contact center market.
February 26, 2021 26 Feb'21
News briefs: RingCentral provides calling in Salesforce

RingCentral makes it possible for customers to make calls from Salesforce, Lifesize appoints a new CEO and Fuze receives a patent for a connectivity problem detector.

Bring yourself up to speed with our introductory content

quality of service (QoS)

Quality of service (QoS) refers to any technology that manages data traffic to reduce packet loss, latency and jitter on a network. Continue Reading
Service Profile Identifier (SPID)

In telecommunications, a Service Profile Identifier (SPID) is a number assigned by a phone company to a terminal on an Integrated Services Digital Network (ISDN) B-channel. Continue Reading
Plain Old Telephone Service (POTS)

Plain Old Telephone Service (POTS) refers to the traditional, analog voice transmission phone system implemented over physical copper wires (twisted pair). Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Zoom Phone system offers flexibility, simplified infrastructure

The Zoom Phone system offers simplicity and flexibility to support remote and hybrid work. IT leaders at Enterprise Connect Virtual discuss their Zoom Phone migration strategies. Continue Reading
Microsoft Teams partners extend phone system capabilities

While the Microsoft Teams phone system can meet most needs for organizations, connecting Teams to third-party partners can provide additional features, resiliency and support. Continue Reading
Evaluating Direct Routing for Microsoft Teams telephony

Direct Routing for Microsoft Teams may be the best path to the PSTN for most companies. But organizations should weigh their specific needs when choosing a Direct Routing partner. Continue Reading

Learn to apply best practices and optimize your operations.

Do you need to manage QoS when deploying VoIP over LAN?

QoS is an essential component of VoIP over LAN; modern network devices make it easy to implement. Continue Reading
5 best practices for a Microsoft Teams telephony migration

When planning a migration to Microsoft Teams telephony, organizations should follow five key best practices that address technical requirements and end-user adoption. Continue Reading
How do you manage cloud telephony E911 location information?

Tracking E911 location information can be tricky when moving telephony to the cloud. But organizations have a few options to ensure that emergency calls are properly routed. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

How and why to implement Wi-Fi QoS

Quality of service, as network pros know, prioritizes apps as they cross the network. But Wi-Fi QoS needs to be considered, too, in relation to the overall network. Continue Reading
What role do legacy UC devices play in a cloud migration?

Migrating to UCaaS doesn't mean organizations need to leave legacy hardware behind. But organizations must ensure UC devices are compatible with cloud provider platforms. Continue Reading
E1 and T1 vs. ISDN: What are the differences?

T1, E1 and ISDN network technology have been used to transmit voice data for years. Compare the similarities and differences between E1 and T1 vs. ISDN links. Continue Reading