IP Telephony
IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN).. See complete definition.
New & Notable
Instant Download: Top 5 UC & Collaboration Trends
What does the future of UCC have in store for enterprises? In this e-guide, Jon Arnold from J Arnold & Associates looks back at the history of UCC Technologies. Then, Nemertes Research VP and Service Director Irwin Lazar reveals 5 must-know UCC trends.
IP Telephony News
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December 12, 2018
12
Dec'18
Online store launched for Avaya cloud products
Organizations can now buy multi-tenant Avaya cloud products through a self-service website targeted at small and midsize businesses.
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December 07, 2018
07
Dec'18
Oculeus unveils cloud service for toll fraud prevention
Oculeus-Protect, a toll fraud prevention service, automatically ends phone calls determined to be the result of PBX hacking -- a threat that costs businesses billions of dollars annually.
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December 06, 2018
06
Dec'18
New Microsoft Teams calling features narrow gap with Skype
Microsoft will complete its Microsoft Teams calling roadmap in the coming weeks, with the release of four advanced call controls targeted at enterprise users.
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November 21, 2018
21
Nov'18
BroadSoft cloud calling begins to eclipse Cisco HCS
Cisco is pushing BroadSoft service providers to sell into the midmarket and above, raising questions about the future of Cisco HCS.
IP Telephony Get Started
Bring yourself up to speed with our introductory content
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Test your knowledge of VoIP fundamentals
Do you want to test your knowledge of VoIP fundamentals and how VoIP works? Take this VoIP quiz and see what areas of voice technology elude you. Continue Reading
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Network protocol
A network protocol is a set of established rules that dictates how to format, transmit and receive data so computer network devices -- from servers and routers to endpoints -- can communicate regardless of the differences in their underlying ... Continue Reading
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7 steps to select the right product for deploying SD-WAN for VoIP
Ready to deploy SD-WAN for VoIP? Networking expert Terry Slattery offers seven tips for selecting the right product to support real-time voice needs. Continue Reading
Evaluate IP Telephony Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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How to prepare for and manage VoIP call quality issues
Do you know how to maintain call quality when deploying VoIP? Get the answers to your VoIP quality concerns, from predeployment assessments to troubleshooting tools. Continue Reading
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What role does SBC security play in VoIP protection?
Knowing which SBC security features are essential is important to stave off potential attacks. Our expert gives insight into what features are necessary for robust protection. Continue Reading
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Migrating from PBX to VoIP: A hybrid VoIP approach
A hybrid VoIP system can be the bridge from PBX to VoIP telephony strategies. Our expert helps to highlight the advantages of a hybrid approach. Continue Reading
Manage IP Telephony
Learn to apply best practices and optimize your operations.
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Six tips to deploy a quality unified communications system
In order to troubleshoot a unified communications system, IT leaders should have a written list of common problems and a description of how to resolve those issues. Continue Reading
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How to monitor application performance in the cloud
As you move real-time applications to the cloud, you might relinquish some network control. However, several mechanisms are available to monitor application performance. Continue Reading
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UC management tackles multivendor, hybrid UC challenges
Multivendor and hybrid UC are creating complex management challenges for enterprises. Learn how UC performance management provides enterprises with the tools they need. Continue Reading
Problem Solve IP Telephony Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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How do I troubleshoot SIP configurations to solve service issues?
When your SIP service isn't connecting properly, process of elimination will help you determine if the issue lies in your configuration or elsewhere on the network. Continue Reading
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How to check for packet loss to manage call quality
Network managers learn more straightforward techniques to get a more accurate reading when testing for network packet loss in order to manage call quality. Continue Reading
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When do I need to use QoS for VoIP bandwidth support?
Is your call quality suffering? Network bandwidth may be growing, but demands on it are, too. Here's what you need to know to use QoS to help solve VoIP call issues. Continue Reading