IP Telephony
IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN).. See complete definition.
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2017 Trends in Unified Communications & Collaboration
Irwin Lazar of Nemertes Research predicts the 6 collaboration trends we will see this year, and then we expand on some of those in this exclusive e-guide. Don’t miss out on key UCC opportunities – become a member now and get this complimentary download.
IP Telephony News
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June 07, 2018
07
Jun'18
Avaya Equinox gets online UC and team collaboration for SMBs
Avaya has refreshed Avaya Equinox with online team collaboration and has integrated the software into IP Office. The changes are part of Avaya's strategy to attract more SMBs.
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May 24, 2018
24
May'18
Polycom cloud service simplifies device management
A new Polycom cloud service will help businesses manage and monitor Polycom desk and conference room phones. The vendor plans to expand the service to cover video endpoints later this year.
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May 18, 2018
18
May'18
RingCentral, SD-WAN vendors team up to deliver UCaaS
SD-WAN services can improve the flow of cloud-based communications across the network. Now, one UCaaS vendor is looking to capitalize on the software-defined technology.
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April 27, 2018
27
Apr'18
Avaya partners with Afiniti for intelligent call routing
Avaya will add intelligent call routing to its contact center platforms. The vendor is partnering with Afiniti, which uses artificial intelligence to match customers with agents.
IP Telephony Get Started
Bring yourself up to speed with our introductory content
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Microsoft Teams
Microsoft Teams is cloud-based team collaboration software that is part of the Office 365 suite of applications. Continue Reading
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SIP trunking (Session Initiation Protocol trunking)
Session Initiation Protocol (SIP) trunking is a service offered by a communications service provider that uses the protocol to provision voice over IP (VoIP) connectivity between an on-premises phone system and the public switched telephone network ... Continue Reading
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Cisco Webex
Cisco Webex is a cloud-based collaboration suite comprised of Webex Meetings, Webex Teams and Webex Devices. Continue Reading
Evaluate IP Telephony Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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Dolby Voice Room conferencing product wins Network Innovation Award
Dolby's new video conferencing product, Dolby Voice Room, targets the huddle room market, while touting high-end audio capabilities and ease of management. Continue Reading
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Cloud video services spark adoption of conferencing tools
Video conferencing is becoming prevalent in most unified communications products. Cloud video services, in particular, have fueled the adoption of video conferencing tools. Continue Reading
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Open-office plans prompt noise-mitigation technology
From noise-cancellation headsets to officewide acoustic management systems, organizations are looking to quell noisy chatter associated with open-office environments. Continue Reading
Manage IP Telephony
Learn to apply best practices and optimize your operations.
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Six tips to deploy a quality unified communications system
In order to troubleshoot a unified communications system, IT leaders should have a written list of common problems and a description of how to resolve those issues. Continue Reading
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How to monitor application performance in the cloud
As you move real-time applications to the cloud, you might relinquish some network control. However, several mechanisms are available to monitor application performance. Continue Reading
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UC management tackles multivendor, hybrid UC challenges
Multivendor and hybrid UC are creating complex management challenges for enterprises. Learn how UC performance management provides enterprises with the tools they need. Continue Reading
Problem Solve IP Telephony Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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How do you build a disaster recovery communications plan?
Maintaining voice communications is vital to disaster recovery. Networking expert Carrie Higbie Goetz explains how to build a disaster recovery communications plan. Continue Reading
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How to configure VoIP on a network
VoIP configuration requires significant preplanning to meet the requirements of voice traffic. Learn the steps to take when configuring VoIP on your network. Continue Reading
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Cisco Spark, Microsoft Teams integration presents challenges
Microsoft and Cisco interoperability does exist in unified communications. But, for team collaboration, Microsoft Teams integration with Cisco Spark adds another wrinkle. Continue Reading