IP Telephony
IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN).. See complete definition.
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Instant Download: Top 5 UC & Collaboration Trends
What does the future of UCC have in store for enterprises? In this e-guide, Jon Arnold from J Arnold & Associates looks back at the history of UCC Technologies. Then, Nemertes Research VP and Service Director Irwin Lazar reveals 5 must-know UCC trends.
IP Telephony News
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October 11, 2018
11
Oct'18
BlueJeans-Dolby meeting room service focuses on UC audio
In UC news, BlueJeans launches a UC audio offering with Dolby Voice, Talkdesk gets $100 million toward CCaaS, and Silver Peak's SD-WAN platform earns a VoIP performance certification.
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October 11, 2018
11
Oct'18
Zoom enters UCaaS market with new cloud PBX service
Zoom will expand beyond its roots as a video conferencing startup and enter a crowded UCaaS market, with the release of a cloud PBX service in early 2019.
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September 20, 2018
20
Sep'18
NewVoiceMedia acquisition adds contact center to Vonage cloud
The acquisition of NewVoiceMedia will add a contact center to the Vonage cloud portfolio, which already includes telephony and developer tools.
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September 07, 2018
07
Sep'18
AT&T revives Office@Hand UCaaS deal with RingCentral
AT&T has recommitted to its partnership with RingCentral after telling customers earlier this year that it would soon stop supporting the startup's Office@Hand UCaaS platform.
IP Telephony Get Started
Bring yourself up to speed with our introductory content
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4 ways to prep the network when planning to implement VoIP
Before deploying VoIP platforms, make sure you have the infrastructure to support your communications needs. Learn what factors influence the network technology you'll need to support VoIP. Continue Reading
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VoIP (voice over IP)
VoIP (voice over IP) is the transmission of voice and multimedia content over Internet Protocol (IP) networks. VoIP historically referred to using IP to connect private branch exchanges (PBXs), but the term is now used interchangeably with IP ... Continue Reading
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QoS (quality of service)
Quality of service (QoS) refers to any technology that manages data traffic to reduce packet loss, latency and jitter on the network. Continue Reading
Evaluate IP Telephony Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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PSTN vs. VoIP: What's best for your business?
Unsure of where your organization stands in the PSTN vs. VoIP debate? Use this feature-by-feature comparison to decide whether VoIP or PSTN services fit your organization's needs. Continue Reading
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SIP trunking vs. VoIP: What's the difference?
SIP trunking and voice over IP share some similarities, but they have key differences in origin and functions. How well do you understand these telephony cornerstones? Continue Reading
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Voice assistants present new challenges for call clarity
Virtual assistant devices and applications offer ease and convenience when placing phone calls, but they could pose problems in terms of audio quality. Continue Reading
Manage IP Telephony
Learn to apply best practices and optimize your operations.
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Six tips to deploy a quality unified communications system
In order to troubleshoot a unified communications system, IT leaders should have a written list of common problems and a description of how to resolve those issues. Continue Reading
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How to monitor application performance in the cloud
As you move real-time applications to the cloud, you might relinquish some network control. However, several mechanisms are available to monitor application performance. Continue Reading
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UC management tackles multivendor, hybrid UC challenges
Multivendor and hybrid UC are creating complex management challenges for enterprises. Learn how UC performance management provides enterprises with the tools they need. Continue Reading
Problem Solve IP Telephony Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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When do I need to use QoS for VoIP bandwidth support?
Is your call quality suffering? Network bandwidth may be growing, but demands on it are, too. Here's what you need to know to use QoS to help solve VoIP call issues. Continue Reading
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How to troubleshoot VoIP call quality issues
Issues with VoIP calls can bring business to a halt, or at least cause headaches and undermine productivity. Learn how to troubleshoot VoIP issues effectively. Continue Reading
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How do you build a disaster recovery communications plan?
Maintaining voice communications is vital to disaster recovery. Networking expert Carrie Higbie Goetz explains how to build a disaster recovery communications plan. Continue Reading