New & Notable
IP Telephony News
March 26, 2020
The Kansas City Royals closed its offices, but a telephony switch helped the call center address ticket holders' anxieties over baseball games affected by coronavirus shutdown.
February 05, 2020
Avaya provided new details this week on the special features it will add to Avaya Cloud Office to make it different from RingCentral's product.
January 08, 2020
Lenovo has released a tabletop video calling device for Microsoft Teams designed for home offices, personal desks and the smallest meeting rooms.
October 31, 2019
More controls are coming to the Microsoft Teams admin center, but enterprises will have to wait a bit longer for the large-scale configuration tools they need.
IP Telephony Get Started
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A private branch exchange (PBX) is a telephone system within an enterprise that switches calls between users on local lines, while enabling all users to share a certain number of external phone lines. Continue Reading
A virtual agent (sometimes called an intelligent virtual agent, virtual rep or chatbot) is a software program that uses scripted rules and, increasingly, artificial intelligence applications to provide automated service or guidance to humans. Continue Reading
The UC industry is changing rapidly, and buyers need advice to make educated buying decisions. Our top expert tips of 2019 helped organizations navigate market trends. Continue Reading
Evaluate IP Telephony Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
T1 and E1 lines may be old technology, but they have advantages over more modern internet connections. Learn the three benefits T1 and E1 offer compared to internet links. Continue Reading
CPaaS and UCaaS platforms are growing, as organizations move from on premises to cloud. Learn what capabilities these options offer and how they fit into your enterprise communications. Continue Reading
Explore these six SIP vendors and the pros and cons that they each introduce to your company's telecommunications system. Continue Reading
Manage IP Telephony
Learn to apply best practices and optimize your operations.
As the COVID-19 pandemic continues to disrupt business as usual, enterprises need to meet E911 compliance for teleworkers' emergency calls with accurate location information. Continue Reading
To ensure UCaaS traffic runs smoothly across your network, provision sufficient WAN bandwidth, provide low latency and implement QoS controls on WAN routers. Continue Reading
Proper SBC configuration requires partnering with providers and security teams to examine circuits and potential traffic. Learn the best practices for implementing an SBC on your network. Continue Reading
Problem Solve IP Telephony Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Migrating to UCaaS doesn't mean organizations need to leave legacy hardware behind. But organizations must ensure UC devices are compatible with cloud provider platforms. Continue Reading
T1, E1 and ISDN network technology have been used to transmit voice data for years. Compare the similarities and differences between E1 and T1 vs. ISDN links. Continue Reading
An unguarded VoIP system could be vulnerable to attack. Learn what security measures can help prevent VoIP security threats from affecting your organization. Continue Reading