New & Notable
Developing a UC Strategy News
January 17, 2019
RingCentral's intention to acquire contact center provider Connect First follows a growing trend toward offering cloud contact centers as part of UCaaS environments.
October 24, 2018
The latest Gartner UCaaS Magic Quadrant found that large enterprises are making the jump to cloud as fewer dollars are spent on on-premises infrastructure and development.
June 12, 2018
At InfoComm 2018, Polycom deepens its partnership with Zoom, Crestron debuts a whiteboard camera, and ViewSonic introduces interactive flat-panel displays.
April 26, 2018
The integration of Cisco Spark to Webex Teams is similar to Microsoft's move to compete against Slack team collaboration and Zoom meeting services, according to analysts.
Developing a UC Strategy Get Started
Bring yourself up to speed with our introductory content
Unified communications and collaboration, or UCC, can be a boon for enterprises. Learn how to unlock the benefits of UCC and why you should consider the cloud and mobility in your UCC strategy. Continue Reading
Deploying AI in contact centers can address IVR pain points and improve customer self-service with chatbots that create a conversational and streamlined customer experience. Continue Reading
While some organizations prefer to develop communications capabilities in-house, deploying vendors' communications APIs offers benefits. Two factors can influence the best approach. Continue Reading
Evaluate Developing a UC Strategy Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Desk phones seem to be going the way of the Dodo in favor of softphones and mobile clients. But research suggests organizations are finding new ways to use desk phones for business. Continue Reading
Future-proofing UC can be difficult, as technology evolves and employee needs change. Learn three best practices to consider before investing in a UC deployment. Continue Reading
Do you know where the CPaaS market is headed? Expert Tsahi Levent-Levi breaks down the seven trends that are influencing how vendors offer their services. Continue Reading
Manage Developing a UC Strategy
Learn to apply best practices and optimize your operations.
New video conferencing tools don't require high-level support from IT and AV teams, which allows them to take a more strategic approach to management. Continue Reading
Preparing for a UCaaS deployment means having the right WAN circuit configuration, with enough bandwidth to support all of your data and prioritize voice and video traffic with real-time delivery needs. Continue Reading
The market for unified communications as a service is getting crowded. To stand out, vendors must now offer next-gen features, such as AI and contact center integration. Continue Reading
Problem Solve Developing a UC Strategy Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Our expert explains the UC monitoring tools you need and the potential network problems you may discover in your UC and collaboration environments. Continue Reading
A successful business collaboration strategy needs employee buy-in. UC expert Jon Arnold explains how to keep employees from deploying their own business collaboration tools. Continue Reading
When using interactive whiteboards, businesses need to get remote workers involved in the collaboration process through video calls, screen sharing and digital annotation. Continue Reading