Communication Integration with Enterprise Applications

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UCaaS vs. CPaaS: Weighing Cloud UC Deployment Options

Featuring advice from industry experts at Nemertes Research, West Gates Networks & Frost & Sullivan, this guide explores differences between UCaaS and CPaaS tech, and key features of UCaaS to help you make a more informed buying decision and reap all the benefits of cloud UC.

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Communication Integration with Enterprise Applications News

February 08, 2019 08 Feb'19
8x8 X Series integrates with Slack, Microsoft Dynamics

8x8 X Series has new APIs for embedding communications into third-party apps. Meanwhile, the vendor said it could now deliver speech analytics to larger contact centers through the public cloud.
January 08, 2019 08 Jan'19
Cisco adds Webex Teams integrations for OneDrive, SharePoint

New Webex Teams integrations with Microsoft's OneDrive and SharePoint are the latest in a series that link the Cisco collaboration suite with Office 365 productivity tools.
November 30, 2018 30 Nov'18
WeWork reportedly halts rollout of Amazon Alexa for Business

WeWork, one of the premier early adopters of Amazon Alexa for Business, has reportedly shelved plans to deploy the AI voice assistant after a two-month pilot.
November 28, 2018 28 Nov'18
Slack roadmap reveals new integration, collaboration in 2019

Slack plans to invest more in security, speed and integration with business productivity apps in 2019. The vendor revealed the plans in a roadmap presentation to admins this week.

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Communication Integration with Enterprise Applications Get Started

Bring yourself up to speed with our introductory content

unified communications and collaboration (UCC)

Unified communications and collaboration (UCC) is the collection of technology and software that combines enterprise communication with real time, asynchronous cooperation capabilities. Continue Reading
What are speech technology applications beyond contact centers?

Speech technology applications aren't confined to contact centers. Our expert explains the use cases for the technology, including personal digital assistants and knowledge management. Continue Reading
Should you use CPaaS vendors or develop communications in-house?

While some organizations prefer to develop communications capabilities in-house, deploying vendors' communications APIs offers benefits. Two factors can influence the best approach. Continue Reading

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Evaluate Communication Integration with Enterprise Applications Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

Know the security risks of CPaaS and communication APIs

Learn how your data may be at risk when deploying CPaaS and communication APIs and how to protect your organization from potential data security risks. Continue Reading
7 key trends driving the CPaaS market and its vendors

Do you know where the CPaaS market is headed? Expert Tsahi Levent-Levi breaks down the seven trends that are influencing how vendors offer their services. Continue Reading
What are potential use cases for meeting room software?

It's likely that even your hardware-based meeting room is making use of software. Our expert explains where software fits into meeting rooms and its use cases. Continue Reading

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Manage Communication Integration with Enterprise Applications

Learn to apply best practices and optimize your operations.

What are the security threats when working with CPaaS vendors?

Four security vulnerabilities should be top of mind as you move into real-time communication with APIs. Expert Tsahi Levent-Levi explains how to approach real-time communication security. Continue Reading
How do you monitor performance of communication APIs?

Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs. Continue Reading
How should enterprises deploy group collaboration software?

Multiple communication platforms will make collaboration management difficult for IT. Overall efficiency will be reduced with too many different apps in one enterprise. Continue Reading

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Problem Solve Communication Integration with Enterprise Applications Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

How can you measure WebRTC performance?

Organizations can take two approaches to measure WebRTC quality, both of which assess real-time communications performance on end-user devices and the network. Continue Reading
What factors influence WebRTC performance?

Understanding the potential issues that could affect the performance of WebRTC apps starts with knowing which factors to look at and how they function. Continue Reading
Opinion: New APIs work to connect apps to multiple messaging platforms

Note: Vonage is a client of ZK Research. The digital transformation era has arrived, and market leadership will be largely based on excellence in customer service. In 2017, ZK Research data showed ... Continue Reading

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