Communication Integration with Enterprise Applications
New & Notable
UCaaS vs. CPaaS: Weighing Cloud UC Deployment Options
Featuring advice from industry experts at Nemertes Research, West Gates Networks & Frost & Sullivan, this guide explores differences between UCaaS and CPaaS tech, and key features of UCaaS to help you make a more informed buying decision and reap all the benefits of cloud UC.
Communication Integration with Enterprise Applications News
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June 13, 2019
13
Jun'19
Intel Unite Cloud brings flexibility to meeting collaboration
Boasting the same capabilities and features as its preceding on-premises software, Intel Unite Cloud Service enables users to deploy Intel Unite software from the cloud.
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April 09, 2019
09
Apr'19
Slack-Office 365 integrations link email, calendar, documents
The latest Slack-Office 365 integrations include calendar syncing and an add-on for exporting email messages from Outlook to Slack.
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April 03, 2019
03
Apr'19
Amazon Alexa for Business adds skill blueprints
Amazon Alexa for Business now provides companies with templates for programming custom voice commands.
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March 21, 2019
21
Mar'19
Contact center AI trends take center stage at Enterprise Connect 2019
Several vendors at Enterprise Connect 2019 focused on contact center AI innovation and virtual agents. But are businesses actually ready for the technology?
Communication Integration with Enterprise Applications Get Started
Bring yourself up to speed with our introductory content
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What should users expect from speech technology applications?
Workers can start to expect more from speech technology applications than just voice-activated search. As capabilities evolve, new business use cases will emerge. Continue Reading
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communications platform as a service (CPaaS)
Communications platform as a service (CPaaS) is a cloud-based delivery model that allows organizations to add real-time communication capabilities, such as voice, video and messaging, to business applications by deploying application program ... Continue Reading
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unified communications and collaboration (UCC)
Unified communications and collaboration (UCC) is the collection of technology and software that combines enterprise communication with real time, asynchronous cooperation capabilities. Continue Reading
Evaluate Communication Integration with Enterprise Applications Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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How to evaluate and prepare your organization for a CPaaS platform
Before deploying CPaaS, you must evaluate your organization's need for embedded communications. Plus, vendor stability and API features should be carefully examined. Continue Reading
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How do you evaluate embedded communications use cases?
Most embedded communications use cases focus on customer-facing interactions. Learn how to evaluate the use cases that would benefit from embedding communications. Continue Reading
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Speech technology applications evolve for new use cases
Speech technology has become a popular tool, and the addition of AI has led to more powerful use cases. Learn how AI-driven speech technology can benefit your organization. Continue Reading
Manage Communication Integration with Enterprise Applications
Learn to apply best practices and optimize your operations.
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How to prepare for API integration on your network
APIs are becoming the easiest way to customize services to fit business communications needs. Before deployment, IT should investigate what network constraints API traffic could bring. Continue Reading
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What are the security threats when working with CPaaS vendors?
Four security vulnerabilities should be top of mind as you move into real-time communication with APIs. Expert Tsahi Levent-Levi explains how to approach real-time communication security. Continue Reading
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How do you monitor performance of communication APIs?
Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs. Continue Reading
Problem Solve Communication Integration with Enterprise Applications Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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How can you measure WebRTC performance?
Organizations can take two approaches to measure WebRTC quality, both of which assess real-time communications performance on end-user devices and the network. Continue Reading
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What factors influence WebRTC performance?
Understanding the potential issues that could affect the performance of WebRTC apps starts with knowing which factors to look at and how they function. Continue Reading
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Opinion: New APIs work to connect apps to multiple messaging platforms
Note: Vonage is a client of ZK Research. The digital transformation era has arrived, and market leadership will be largely based on excellence in customer service. In 2017, ZK Research data showed ... Continue Reading