Communication Integration with Enterprise Applications
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Top 10 Reasons to Buy a Cloud Phone System
As cloud computing strategies continue to evolve, Internet telephony is quickly becoming the preferred choice for business communication systems. If your organization is unsure about making the transition, here are the top 10 reasons why a cloud phone system could be the right move.
Communication Integration with Enterprise Applications News
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November 06, 2019
06
Nov'19
Microsoft Teams adds private channels, room appliances
After the vendor unexpectedly delayed their launch in September, Microsoft Teams private channels are now rolling out to all customers.
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November 01, 2019
01
Nov'19
Vonage Meetings rounds out vendor's cloud portfolio
A new video conferencing app, Vonage Meetings, will provide alternative to Amazon Chime for Vonage's cloud UC customers.
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October 23, 2019
23
Oct'19
Developers get new tools to improve Slack integrations
Developers are getting new tools for building Slack integrations that are easy to access and use.
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October 07, 2019
07
Oct'19
Apple contact center chat adds rich media, improved UX
The latest iOS update streamlines access for Apple Business Chat from any clickable phone number. Learn why business messaging is gaining popularity in the contact center space.
Communication Integration with Enterprise Applications Get Started
Bring yourself up to speed with our introductory content
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unified communications (UC)
Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. Continue Reading
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5 common call center terms to know
Businesses interact with customers in a variety of ways, including via phone calls and chatbots. Here are some call center terms that define these interactions. Continue Reading
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What is a SharePoint document conversation?
Businesses that move to SharePoint Online may not be making the most of the migration. One feature that is gaining popularity is SharePoint document conversations. Continue Reading
Evaluate Communication Integration with Enterprise Applications Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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Cisco collaboration products unify UC, admin and productivity tools
In this roundup of UC blogs, analysts discuss the evolution of Cisco collaboration products, voice recognition in collaboration workflows and how AI benefits productivity suites. Continue Reading
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Live enterprise video streaming driving market disruption
Live broadcasts, user-created content and webinars are increasing in popularity. Learn what capabilities are shaping the way organizations approach enterprise video. Continue Reading
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The top 5 CPaaS market trends to track in 2020
Expect to see changes in the CPaaS market in 2020 as vendors focus on low-code/no-code development, omnichannel services and machine learning capabilities. Continue Reading
Manage Communication Integration with Enterprise Applications
Learn to apply best practices and optimize your operations.
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Managing external collaboration from start to finish
External collaboration is difficult to manage at every step. This FAQ explains how to prepare, manage and complete collaboration initiatives with external partners. Continue Reading
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Collaboration tools are shifting work culture in new ways
The advanced tools you need to break down communication silos once and for all are here. Learn how to use them and create a collaborative culture. Continue Reading
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Enhancing communications with a UC-contact center integration
The divide between contact centers and the rest of the business is shrinking. The demand for UC and contact center integrations is reshaping the contact center vendor landscape. Continue Reading
Problem Solve Communication Integration with Enterprise Applications Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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How IT can help prevent UC tool communication overload
The use of too many communication tools can create communication overload for employees. To help, IT may be able to take preventative measures. Continue Reading
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How can you measure WebRTC performance?
Organizations can take two approaches to measure WebRTC quality, both of which assess real-time communications performance on end-user devices and the network. Continue Reading
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What factors influence WebRTC performance?
Understanding the potential issues that could affect the performance of WebRTC apps starts with knowing which factors to look at and how they function. Continue Reading