Communication Integration with Enterprise Applications
New & Notable
UCaaS vs. CPaaS: Weighing Cloud UC Deployment Options
Featuring advice from industry experts at Nemertes Research, West Gates Networks & Frost & Sullivan, this guide explores differences between UCaaS and CPaaS tech, and key features of UCaaS to help you make a more informed buying decision and reap all the benefits of cloud UC.
Communication Integration with Enterprise Applications News
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April 09, 2019
09
Apr'19
Slack-Office 365 integrations link email, calendar, documents
The latest Slack-Office 365 integrations include calendar syncing and an add-on for exporting email messages from Outlook to Slack.
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April 03, 2019
03
Apr'19
Amazon Alexa for Business adds skill blueprints
Amazon Alexa for Business now provides companies with templates for programming custom voice commands.
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March 21, 2019
21
Mar'19
Contact center AI trends take center stage at Enterprise Connect 2019
Several vendors at Enterprise Connect 2019 focused on contact center AI innovation and virtual agents. But are businesses actually ready for the technology?
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March 20, 2019
20
Mar'19
Polycom Trio integrates with Alexa for Business
Poly, the new name for the merger of Plantronics and Polycom, has added Alexa for Business to voice-activate meetings on the Polycom Trio conference room phone.
Communication Integration with Enterprise Applications Get Started
Bring yourself up to speed with our introductory content
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communications platform as a service (CPaaS)
Communications platform as a service (CPaaS) is a cloud-based delivery model that allows organizations to add real-time communication capabilities, such as voice, video and messaging, to business applications by deploying application program ... Continue Reading
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unified communications and collaboration (UCC)
Unified communications and collaboration (UCC) is the collection of technology and software that combines enterprise communication with real time, asynchronous cooperation capabilities. Continue Reading
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What are speech technology applications beyond contact centers?
Speech technology applications aren't confined to contact centers. Our expert explains the use cases for the technology, including personal digital assistants and knowledge management. Continue Reading
Evaluate Communication Integration with Enterprise Applications Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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Speech technology applications evolve for new use cases
Speech technology has become a popular tool, and the addition of AI has led to more powerful use cases. Learn how AI-driven speech technology can benefit your organization. Continue Reading
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Know the security risks of CPaaS and communication APIs
Learn how your data may be at risk when deploying CPaaS and communication APIs and how to protect your organization from potential data security risks. Continue Reading
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7 key trends driving the CPaaS market and its vendors
Do you know where the CPaaS market is headed? Expert Tsahi Levent-Levi breaks down the seven trends that are influencing how vendors offer their services. Continue Reading
Manage Communication Integration with Enterprise Applications
Learn to apply best practices and optimize your operations.
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How to prepare for API integration on your network
APIs are becoming the easiest way to customize services to fit business communications needs. Before deployment, IT should investigate what network constraints API traffic could bring. Continue Reading
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What are the security threats when working with CPaaS vendors?
Four security vulnerabilities should be top of mind as you move into real-time communication with APIs. Expert Tsahi Levent-Levi explains how to approach real-time communication security. Continue Reading
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How do you monitor performance of communication APIs?
Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs. Continue Reading
Problem Solve Communication Integration with Enterprise Applications Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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How can you measure WebRTC performance?
Organizations can take two approaches to measure WebRTC quality, both of which assess real-time communications performance on end-user devices and the network. Continue Reading
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What factors influence WebRTC performance?
Understanding the potential issues that could affect the performance of WebRTC apps starts with knowing which factors to look at and how they function. Continue Reading
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Opinion: New APIs work to connect apps to multiple messaging platforms
Note: Vonage is a client of ZK Research. The digital transformation era has arrived, and market leadership will be largely based on excellence in customer service. In 2017, ZK Research data showed ... Continue Reading