Communication Integration with Enterprise Applications

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  • communications platform as a service (CPaaS)

    Communications platform as a service (CPaaS) is a cloud-based delivery model that allows organizations to add real-time communication capabilities, such as voice, video and messaging, to business applications by deploying application program ... Continue Reading

  • unified communications (UC)

    Unified communications (UC) is a conceptual and technological framework for integrating various enterprise communication methods -- telephony, presence, voicemail, video calling and conferencing, email, instant messaging, etc. -- within a single ... Continue Reading

  • 5 common call center terms to know

    Businesses interact with customers in a variety of ways, including via phone calls and chatbots. Here are some call center terms that define these interactions. Continue Reading

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