Communication Integration with Enterprise Applications

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2017 Trends in Unified Communications & Collaboration

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Communication Integration with Enterprise Applications News

November 30, 2018 30 Nov'18
WeWork reportedly halts rollout of Amazon Alexa for Business

WeWork, one of the premier early adopters of Amazon Alexa for Business, has reportedly shelved plans to deploy the AI voice assistant after a two-month pilot.
November 28, 2018 28 Nov'18
Slack roadmap reveals new integration, collaboration in 2019

Slack plans to invest more in security, speed and integration with business productivity apps in 2019. The vendor revealed the plans in a roadmap presentation to admins this week.
November 16, 2018 16 Nov'18
New RingCentral platform, UC mobile app and AI partnerships

RingCentral introduced a new customer engagement platform, mobile app and AI voice analytics. Learn how the new offerings improve the user experience.
September 25, 2018 25 Sep'18
Microsoft intros Cortana Skills Kit for app developers

Microsoft has unveiled the Cortana Skills Kit, a platform comprising Azure AI services developers can use to leverage the Cortana voice assistant to improve worker productivity.

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Communication Integration with Enterprise Applications Get Started

Bring yourself up to speed with our introductory content

Should you use CPaaS vendors or develop communications in-house?

While some organizations prefer to develop communications capabilities in-house, deploying vendors' communications APIs offers benefits. Two factors can influence the best approach. Continue Reading
Use cases for IoT and UC integration starting to emerge

The convergence of IoT and UC technologies seems to be emerging. IoT tools, for example, could track the use of meeting rooms and interact with collaboration apps. Continue Reading
Integrated communications extends UC capabilities

Organizations that want to drive greater value from their unified communications deployment should look to integrate communications into other parts of their business. Integrated communications ... Continue Reading

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Evaluate Communication Integration with Enterprise Applications Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

New UC vendor trends shaping enterprise communications market

With more enterprises looking for a single vendor to meet all of their communications needs, vendors are adding to their portfolios to create more complete communications offerings. Continue Reading
How does embedded video fit into unified communications strategies?

Video communications have gained popularity in UC. Our expert explains how embedded video can enhance the communications experience beyond customer-facing applications. Continue Reading
The time for the omnichannel contact center is now

Editor's note: In this opinion piece, industry analyst Zeus Kerravala shares his thoughts on the omnichannel contact center and Talkdesk's latest approach. After years of discussion but low ... Continue Reading

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Manage Communication Integration with Enterprise Applications

Learn to apply best practices and optimize your operations.

What are the security threats when working with CPaaS vendors?

Four security vulnerabilities should be top of mind as you move into real-time communication with APIs. Expert Tsahi Levent-Levi explains how to approach real-time communication security. Continue Reading
How do you monitor performance of communication APIs?

Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs. Continue Reading
How should enterprises deploy group collaboration software?

Multiple communication platforms will make collaboration management difficult for IT. Overall efficiency will be reduced with too many different apps in one enterprise. Continue Reading

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Problem Solve Communication Integration with Enterprise Applications Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Opinion: New APIs work to connect apps to multiple messaging platforms

Note: Vonage is a client of ZK Research. The digital transformation era has arrived, and market leadership will be largely based on excellence in customer service. In 2017, ZK Research data showed ... Continue Reading
Software for team collaboration presents deployment challenges

When organizations evaluate team collaboration apps, should IT or lines of business implement the service? The answer might be somewhere in the middle. Continue Reading
Communication APIs mark uncharted waters for UC security

Unified communications security is venturing into unknown territory with the growing trend of embedding communications into business applications. New security challenges could emerge for IT as ... Continue Reading

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