Collaborative Applications news, help and research

Collaborative Applications News

September 14, 2021 14 Sep'21
Zoom adds video to the contact center

Zoom will add video to contact center interactions next year. The company said its Video Engagement Center would improve troubleshooting, build trust and automate everyday tasks.
September 09, 2021 09 Sep'21
Microsoft addresses workforce patterns using Teams, LinkedIn

A survey of the Microsoft workforce found that employees planned to be back in the office more than their managers expected. The discrepancy means companies need to be flexible.
September 02, 2021 02 Sep'21
Video conferencing miscues can get you fired

A survey found that miscues during video conferences cost businesses money and got employees fired. Most companies have punished employees for video meeting errors.
August 26, 2021 26 Aug'21
Zoom's latest features help companies control info sharing

Zoom has recently released features intended to give companies and meeting hosts more control over the information they share and what attendees can see.

Bring yourself up to speed with our introductory content

Learn how to invite external users to Slack workspaces

Bringing external users to Slack offers organizations productivity benefits. Learn how to invite external users to Slack and manage shared channels and workflows. Continue Reading
3 tips to build a professional home video conferencing setup

As remote work becomes more common, connecting with your teams gets tougher. An effective home video conferencing setup can help bridge the communications gap. Continue Reading
unified communications (UC)

Unified communications (UC) is an umbrella term for the integration of multiple enterprise communication tools -- such as voice calling, video conferencing, instant messaging (IM), presence, content sharing, etc. -- into a single, streamlined ... Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Hybrid work strategies fuel Enterprise Connect 2021 topics

Navigating the post-pandemic workplace is challenging. Enterprise Connect 2021 will explore UC's role in supporting ongoing remote work and the hybrid workplace. Continue Reading
The enterprise guide to video conferencing

The video conferencing guide helps enterprises navigate collaboration in a hybrid work environment and includes best practices for implementation and user training. Continue Reading
What to consider before buying video conferencing technology

Learn about the different types of modern video conferencing architectures and how enterprises can best implement these products into their current workforce. Continue Reading

Learn to apply best practices and optimize your operations.

3 ways UCaaS supports hybrid work from home

UCaaS can support more than communication workflows for hybrid work from home. Learn how UCaaS can reduce isolation, provide an office-grade UX and manage work-life balance. Continue Reading
How to use UCaaS to fuel hybrid workplace strategy

As employees weigh whether to return to the office, companies are determining the role UCaaS can play to encourage workers to make the transition. Continue Reading
Top hybrid collaboration security threats and strategies

Hybrid work can add new security wrinkles for collaboration tools. Learn about the key threats and the importance of a proactive hybrid collaboration security strategy. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

4 Microsoft Teams security issues and how to prevent them

As collaboration platforms become essential to everyday operations, understanding Microsoft Teams security issues is more important than ever. Continue Reading
Collaboration tool security: How to avoid common risks

As the use of collaborations tools and platforms surges, new research from Metrigy emphasizes organizations need to focus on collaboration tool security to reduce risk. Continue Reading
What are Microsoft Teams backup and recovery best practices?

Backup and recovery of Microsoft Teams is often a complex process. Explore these guidelines to help simplify the important protection of your Teams data. Continue Reading