Collaboration Applications for Unified Communications

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UCaaS vs. CPaaS: Weighing Cloud UC Deployment Options

Featuring advice from industry experts at Nemertes Research, West Gates Networks & Frost & Sullivan, this guide explores differences between UCaaS and CPaaS tech, and key features of UCaaS to help you make a more informed buying decision and reap all the benefits of cloud UC.

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Collaboration Applications for Unified Communications News

February 19, 2019 19 Feb'19
Connectivity issue downs Microsoft Teams app for hours

Many users of the Microsoft Teams app were unable to connect to the service through the web and desktop clients for several hours Monday.
February 13, 2019 13 Feb'19
Block Kit developer tool could improve Slack integrations

A new framework for building third-party apps for Slack could help developers design simpler, more interactive Slack integrations.
February 08, 2019 08 Feb'19
Trustwave finds security flaw in old Lifesize video products

Trustwave publicly identified a flaw in several legacy Lifesize video products this week, after the vendor initially indicated it had no immediate plans for a patch.
February 08, 2019 08 Feb'19
8x8 X Series integrates with Slack, Microsoft Dynamics

8x8 X Series has new APIs for embedding communications into third-party apps. Meanwhile, the vendor said it could now deliver speech analytics to larger contact centers through the public cloud.

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Collaboration Applications for Unified Communications Get Started

Bring yourself up to speed with our introductory content

What are speech technology applications beyond contact centers?

Speech technology applications aren't confined to contact centers. Our expert explains the use cases for the technology, including personal digital assistants and knowledge management. Continue Reading
Building a unified communications and collaboration strategy

Unified communications and collaboration, or UCC, can be a boon for enterprises. Learn how to unlock the benefits of UCC and why you should consider the cloud and mobility in your UCC strategy. Continue Reading
telemedicine

Telemedicine is the remote delivery of healthcare services, such as health assessments or consultations, over the telecommunications infrastructure. Continue Reading

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Evaluate Collaboration Applications for Unified Communications Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

Know the security risks of CPaaS and communication APIs

Learn how your data may be at risk when deploying CPaaS and communication APIs and how to protect your organization from potential data security risks. Continue Reading
7 key trends driving the CPaaS market and its vendors

Do you know where the CPaaS market is headed? Expert Tsahi Levent-Levi breaks down the seven trends that are influencing how vendors offer their services. Continue Reading
What are potential use cases for meeting room software?

It's likely that even your hardware-based meeting room is making use of software. Our expert explains where software fits into meeting rooms and its use cases. Continue Reading

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Manage Collaboration Applications for Unified Communications

Learn to apply best practices and optimize your operations.

Should team collaboration apps be stand-alone or integrated?

Team collaboration can be deployed as part of an integrated offering or as a separate app. Our expert explains why IT may not have much control over collaborative environment decisions. Continue Reading
Huddle rooms create new meeting room management requirements

New video conferencing tools don't require high-level support from IT and AV teams, which allows them to take a more strategic approach to management. Continue Reading
UCaaS market for next-generation features APIs, AI, more

The market for unified communications as a service is getting crowded. To stand out, vendors must now offer next-gen features, such as AI and contact center integration. Continue Reading

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Problem Solve Collaboration Applications for Unified Communications Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

How can you measure WebRTC performance?

Organizations can take two approaches to measure WebRTC quality, both of which assess real-time communications performance on end-user devices and the network. Continue Reading
What factors influence WebRTC performance?

Understanding the potential issues that could affect the performance of WebRTC apps starts with knowing which factors to look at and how they function. Continue Reading
Opinion: New APIs work to connect apps to multiple messaging platforms

Note: Vonage is a client of ZK Research. The digital transformation era has arrived, and market leadership will be largely based on excellence in customer service. In 2017, ZK Research data showed ... Continue Reading

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