CafeX's new WebRTC video conferencing service, Chime, aims to break down conferencing barriers by reducing network bandwidth for video traffic and optimizing multipoint control unit port usage. Chime also supports on-premises and cloud-based infrastructures and can connect to video conferencing room and desktop systems from providers like Cisco and Microsoft. CafeX won this year's Best of Enterprise Connect award and won in 2014 for its WebRTC-based Fusion Live Assist customer interaction service.
CafeX is "one of those companies that always seems to be innovating," said Robin Gareiss, president of Nemertes Research and a judge for this year's award. Chime gives companies integrated and pervasive collaboration with any Web browser by leveraging WebRTC. Gareiss likes that Chime integrates video conferencing and room collaboration systems with a wide range of collaborative tools, like pervasive chat.
"The fact that you don't have to install anything new is important," Gareiss said. The support for WebRTC video conferencing on every Web browser -- even ones that don't natively support WebRTC -- stood out to Gareiss. While companies may standardize on specific browsers, individual employees also prefer to use their favorite Web browsers, and it can become an issue if they can't use a service with the browser of their choice, she said.
Enterprise Connect, a major UC conference, runs from March 7 to 10 in Orlando, Fla.