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6 reasons why self-service options fail

Customer self-service platforms free up live agents for more complicated issues, but if this software is not kept up to date, ...
Verint acquisition of ForeSee gives VOC software an upgrade

By combining Verint and ForeSee, users can capture customer interactions through SMS and customer surveys, as well as through ...
6 tips for driving adoption of self-service platforms

Self-service platforms should be visible to customers, emphasized across all channels of communication and well-promoted. These ...

Latest SD-WAN features offer better management, security

Enterprises looking to buy software-defined WAN products should evaluate the SD-WAN features that vendors offer. But the market ...
How to assess an SD-WAN product and determine which you need

Two main differentiators have emerged in SD-WAN products. Learn how they work and how an IT manager can use them to assess ...
Cisco earnings, revenue show strength of product roadmap

Cisco earnings and revenue show customers are putting aside global uncertainties and buying into the company's shift toward a ...

Interop 2014: New Broadcom processer boosts NFV deployments

The new multi-core Broadcom processor will enable better processing and agility when simplifying NFV and SDN deployments.
Meet five software-defined networking research rock stars

From programming languages to partial SDN deployments, current SDN research allows for true innovation in the field as proven by ...
SDN market: Opportunity or disruption for channel partners?

Analysts say the SDN market will be very disruptive for networking VARs focused on hardware sales, with a shift in focus from ...

Green clouds take shape: Five providers' eco-friendly tech strategies

Green clouds are gathering from sunny California to the hot springs of Iceland, and their technology is pushing the standards of ...
SDN survey offers snapshot of provider plans and vendor issues

SDN is still an emerging technology, but a TechTarget SDN survey reveals that it is influencing providers' networking strategies ...
Storage execs see more cloud storage, data reduction, SSDs in 2011

Headlines: Looking ahead to 2011, storage vendor execs see cloud storage playing a more prominent role in data centers; primary ...

Managed services model ripe for expansion: Kaseya, SolarWinds

Channel companies have an opportunity to broaden their managed services offerings, according to new studies from Kaseya and ...
IBM AI product enables visible, scalable AI models

OpenScale, a new IBM AI product, enables organizations to monitor their AI models. Global services provider KPMG is using ...
Where to find gigs in artificial intelligence consulting

From AI analytics to AIOps, consulting opportunities in the fast-growing artificial intelligence technology sector could spark ...