Opinion

Opinion

Implementing Unified Communications Systems

• With cloud-based contact centers, one size does not fit all

  Contact center cloud services are a fast-growing part of the SaaS market, a trend Mitel is responding to with its MiCloud Engage product that fills a gap in the company's portfolio.  Continue Reading

• Vonage Business Cloud offers midmarket cloud-native UCaaS

  Adding a Vonage cloud business option for the underserved midmarket, ZK Research says new UCaaS option was built with a cloud-native approach to accommodate market changes quickly.  Continue Reading

• The UC experience can unite or divide end users and IT

  This year, unified communications vendors heavily pursued the so-called experience of collaboration sessions. But IT and end-user experiences can differ greatly.  Continue Reading

• Better team messaging app security could boost enterprise adoption

  Enhanced team messaging app security, compliance and analytics could kindle adoption across enterprises. As an example, Cisco Spark just unveiled several updates.  Continue Reading

• Addressing three cloud-based collaboration security threats

  Cloud-based collaboration software offers productivity benefits, but carries security risks. Learn about three collaboration security threats facing organizations and how to address them.  Continue Reading

• Predicting enterprise communications innovation in 2017

  In the new year, expect the use and security of phone numbers to expand to accommodate customer-facing operations. Also, cloud-based telephony is cleared for takeoff.  Continue Reading

• SaaS-collaboration integrations: Let's talk, cloud to cloud

  It's time for clouds to get social. SaaS-collaboration integrations can ease multicloud woes in the enterprise and may ultimately boost the bottom line.  Continue Reading

• Update session border controllers routinely for secure SIP trunking

  Enterprises need to ensure session border controllers are up to date to combat the changing landscape of voice attacks. Here are seven questions to ask about SBC security.  Continue Reading

• A new chapter for mobile UC and collaboration apps

  Have mobile unified communications and collaboration apps finally outgrown their awkward adolescence?  Continue Reading

• Lync-Skype integration can upend UC, but Microsoft must play it right

  It's not enough for Microsoft to just make Skype work with Lync, says one IT pro. The platforms must marry B2B with B2C in a seamless way.  Continue Reading