Opinion
Opinion
Implementing Unified Communications Systems
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With cloud-based contact centers, one size does not fit all
Contact center cloud services are a fast-growing part of the SaaS market, a trend Mitel is responding to with its MiCloud Engage product that fills a gap in the company's portfolio. Continue Reading
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Vonage Business Cloud offers midmarket cloud-native UCaaS
Adding a Vonage cloud business option for the underserved midmarket, ZK Research says new UCaaS option was built with a cloud-native approach to accommodate market changes quickly. Continue Reading
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The UC experience can unite or divide end users and IT
This year, unified communications vendors heavily pursued the so-called experience of collaboration sessions. But IT and end-user experiences can differ greatly. Continue Reading
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Better team messaging app security could boost enterprise adoption
Enhanced team messaging app security, compliance and analytics could kindle adoption across enterprises. As an example, Cisco Spark just unveiled several updates. Continue Reading
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Addressing three cloud-based collaboration security threats
Cloud-based collaboration software offers productivity benefits, but carries security risks. Learn about three collaboration security threats facing organizations and how to address them. Continue Reading
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Predicting enterprise communications innovation in 2017
In the new year, expect the use and security of phone numbers to expand to accommodate customer-facing operations. Also, cloud-based telephony is cleared for takeoff. Continue Reading
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SaaS-collaboration integrations: Let's talk, cloud to cloud
It's time for clouds to get social. SaaS-collaboration integrations can ease multicloud woes in the enterprise and may ultimately boost the bottom line. Continue Reading
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Update session border controllers routinely for secure SIP trunking
Enterprises need to ensure session border controllers are up to date to combat the changing landscape of voice attacks. Here are seven questions to ask about SBC security. Continue Reading
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A new chapter for mobile UC and collaboration apps
Have mobile unified communications and collaboration apps finally outgrown their awkward adolescence? Continue Reading
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Lync-Skype integration can upend UC, but Microsoft must play it right
It's not enough for Microsoft to just make Skype work with Lync, says one IT pro. The platforms must marry B2B with B2C in a seamless way. Continue Reading