Opinion

Opinion

IP Telephony

• The omnichannel contact center is now mandatory

  The phone is still the preferred mode of communications across all age groups for consumers dealing with contact centers, according to a recent survey.  Continue Reading

• Skype for Business users face Microsoft Teams migration questions

  Microsoft customers considering a migration from Skype for Business to Microsoft Teams will encounter several key questions regarding features and deployment models.  Continue Reading

• Conference room technology experiencing a renaissance

  Conference room systems have seen a resurgence, as vendors look to improve content sharing among multiple presenters. Cisco Spark Board and Polycom Pano are just two examples.  Continue Reading

• Before deploying Skype for Business, follow these key steps

  Microsoft's Skype for Business has seen increased adoption in the enterprise, but there are crucial steps IT should take before deploying Skype for Business voice service.  Continue Reading

• The voice technology evolution: From analog to digital to VoIP

  The evolution of voice technology has taken us far from the old days of Ma Bell analog calls, but users still expect the same high-quality call standards.  Continue Reading

• Predicting enterprise communications innovation in 2017

  In the new year, expect the use and security of phone numbers to expand to accommodate customer-facing operations. Also, cloud-based telephony is cleared for takeoff.  Continue Reading

• Can you hear me now? How the IP telephone makes the enterprise work

  In the age of Snapchat and Slack, IP phones don't get much buzz … but that doesn't mean they've retired. In fact, many businesses rely on them now more than ever.  Continue Reading

• Update session border controllers routinely for secure SIP trunking

  Enterprises need to ensure session border controllers are up to date to combat the changing landscape of voice attacks. Here are seven questions to ask about SBC security.  Continue Reading

• Proper UC monitoring combines these four network strategies

  Endpoint metrics, along with certain network probes and protocols, can provide IT teams with a comprehensive, multipoint approach to managing UC applications.  Continue Reading