Opinion

Opinion

• Programmability in UC needs more than communication APIs

  The programmable enterprise has found its way into UC through CPaaS platforms. But organizations need more than communication APIs to achieve integration success.  Continue Reading

• 7 key trends driving the CPaaS market and its vendors

  Do you know where the CPaaS market is headed? Expert Tsahi Levent-Levi breaks down the seven trends that are influencing how vendors offer their services.  Continue Reading

• With cloud-based contact centers, one size does not fit all

  Contact center cloud services are a fast-growing part of the SaaS market, a trend Mitel is responding to with its MiCloud Engage product that fills a gap in the company's portfolio.  Continue Reading

• Google plays catch-up with cloud-based contact center AI

  Google is jumping into the cloud-based contact center market with AI services and vendor partnerships. But is it enough to help Google compete against more established providers?  Continue Reading

• Voice assistants present new challenges for call clarity

  Virtual assistant devices and applications offer ease and convenience when placing phone calls, but they could pose problems in terms of audio quality.  Continue Reading

• New UC products highlight unified communications market trends

  ZK Research focuses on eight UC products that emphasize strategic business value in light of unified communications market trends.  Continue Reading

• Vonage Business Cloud offers midmarket cloud-native UCaaS

  Adding a Vonage cloud business option for the underserved midmarket, ZK Research says new UCaaS option was built with a cloud-native approach to accommodate market changes quickly.  Continue Reading

• Emerging technologies to fuel collaboration industry growth

  Business communications is getting more contextual and intelligent, thanks to emerging technologies, such as AI and APIs. UCC tools are adapting to these new trends.  Continue Reading

• The omnichannel contact center is now mandatory

  The phone is still the preferred mode of communications across all age groups for consumers dealing with contact centers, according to a recent survey.  Continue Reading

• The UC experience can unite or divide end users and IT

  This year, unified communications vendors heavily pursued the so-called experience of collaboration sessions. But IT and end-user experiences can differ greatly.  Continue Reading

• Visual collaboration software needs seven pillars for success

  A virtual workspace can foster visual collaboration among distributed teams of workers. But seven elements need to come together for a successful rollout.  Continue Reading

• Skype for Business users face Microsoft Teams migration questions

  Microsoft customers considering a migration from Skype for Business to Microsoft Teams will encounter several key questions regarding features and deployment models.  Continue Reading

• Better team messaging app security could boost enterprise adoption

  Enhanced team messaging app security, compliance and analytics could kindle adoption across enterprises. As an example, Cisco Spark just unveiled several updates.  Continue Reading

• Addressing three cloud-based collaboration security threats

  Cloud-based collaboration software offers productivity benefits, but carries security risks. Learn about three collaboration security threats facing organizations and how to address them.  Continue Reading

• Conference room technology experiencing a renaissance

  Conference room systems have seen a resurgence, as vendors look to improve content sharing among multiple presenters. Cisco Spark Board and Polycom Pano are just two examples.  Continue Reading

• Before deploying Skype for Business, follow these key steps

  Microsoft's Skype for Business has seen increased adoption in the enterprise, but there are crucial steps IT should take before deploying Skype for Business voice service.  Continue Reading

• The voice technology evolution: From analog to digital to VoIP

  The evolution of voice technology has taken us far from the old days of Ma Bell analog calls, but users still expect the same high-quality call standards.  Continue Reading

• Embedding video into apps streamlines communications

  By embedding video communications into business applications, CPaaS technology can help enterprises untangle collaboration complexities and boost user engagement.  Continue Reading

• Team chat apps: Please talk amongst yourselves

  Small talk can yield a big return on investment. In an age when most workplace communication happens digitally, team messaging apps -- and their GIFs -- boost morale.  Continue Reading

• Predicting enterprise communications innovation in 2017

  In the new year, expect the use and security of phone numbers to expand to accommodate customer-facing operations. Also, cloud-based telephony is cleared for takeoff.  Continue Reading

• SaaS-collaboration integrations: Let's talk, cloud to cloud

  It's time for clouds to get social. SaaS-collaboration integrations can ease multicloud woes in the enterprise and may ultimately boost the bottom line.  Continue Reading

• Can you hear me now? How the IP telephone makes the enterprise work

  In the age of Snapchat and Slack, IP phones don't get much buzz … but that doesn't mean they've retired. In fact, many businesses rely on them now more than ever.  Continue Reading

• Update session border controllers routinely for secure SIP trunking

  Enterprises need to ensure session border controllers are up to date to combat the changing landscape of voice attacks. Here are seven questions to ask about SBC security.  Continue Reading

• Proper UC monitoring combines these four network strategies

  Endpoint metrics, along with certain network probes and protocols, can provide IT teams with a comprehensive, multipoint approach to managing UC applications.  Continue Reading

• Broader video conferencing options help meet user needs

  With an ever-growing range of video conferencing options to meet a diverse range of needs, there's no reason to treat end users like a hive mind anymore.  Continue Reading

• A new chapter for mobile UC and collaboration apps

  Have mobile unified communications and collaboration apps finally outgrown their awkward adolescence?  Continue Reading

• UCaaS has built-in DR and business continuity plans

  If a disaster knocks out your on-premises UC infrastructure, work comes to a standstill. UCaaS essentially has built-in disaster recovery (DR) and business continuity plans.  Continue Reading

• UC blogs: Cisco finally arriving to the video streaming party?

  In this week's UC blogs, analysts discuss what Cisco's partnership with VBrick means for its enterprise video streaming service and the five trends that will have a major impact on the UC market this year.  Continue Reading

• Will WebRTC video conferencing finally make video easy?

  Launching or joining a video call is often laden with frustration. Which app can we both use? What's the meeting ID? Why is this plug-in taking so long to download? WebRTC video conferencing aims to solve these problems.  Continue Reading

• Lync-Skype integration can upend UC, but Microsoft must play it right

  It's not enough for Microsoft to just make Skype work with Lync, says one IT pro. The platforms must marry B2B with B2C in a seamless way.  Continue Reading

• Should unified communications and collaboration make it 'official'?

  Unified communications and collaboration have been 'dating,' but now industry analysts think it's time to integrate the two and make it 'official.'  Continue Reading

• Is Polycom penetrating the UC market?

  Polycom's RealPresence CloudAXIS aligns more closely with a UC than a video agenda, but does that mean the vendor is breaking into the UC market?  Continue Reading