Opinion

Opinion

• With cloud-based contact centers, one size does not fit all

  Contact center cloud services are a fast-growing part of the SaaS market, a trend Mitel is responding to with its MiCloud Engage product that fills a gap in the company's portfolio.  Continue Reading

• Google plays catch-up with cloud-based contact center AI

  Google is jumping into the cloud-based contact center market with AI services and vendor partnerships. But is it enough to help Google compete against more established providers?  Continue Reading

• Voice assistants present new challenges for call clarity

  Virtual assistant devices and applications offer ease and convenience when placing phone calls, but they could pose problems in terms of audio quality.  Continue Reading

• New UC products highlight unified communications market trends

  ZK Research focuses on eight UC products that emphasize strategic business value in light of unified communications market trends.  Continue Reading

• Vonage Business Cloud offers midmarket cloud-native UCaaS

  Adding a Vonage cloud business option for the underserved midmarket, ZK Research says new UCaaS option was built with a cloud-native approach to accommodate market changes quickly.  Continue Reading

• Emerging technologies to fuel collaboration industry growth

  Business communications is getting more contextual and intelligent, thanks to emerging technologies, such as AI and APIs. UCC tools are adapting to these new trends.  Continue Reading

• The omnichannel contact center is now mandatory

  The phone is still the preferred mode of communications across all age groups for consumers dealing with contact centers, according to a recent survey.  Continue Reading

• The UC experience can unite or divide end users and IT

  This year, unified communications vendors heavily pursued the so-called experience of collaboration sessions. But IT and end-user experiences can differ greatly.  Continue Reading

• Visual collaboration software needs seven pillars for success

  A virtual workspace can foster visual collaboration among distributed teams of workers. But seven elements need to come together for a successful rollout.  Continue Reading

• Skype for Business users face Microsoft Teams migration questions

  Microsoft customers considering a migration from Skype for Business to Microsoft Teams will encounter several key questions regarding features and deployment models.  Continue Reading

• Better team messaging app security could boost enterprise adoption

  Enhanced team messaging app security, compliance and analytics could kindle adoption across enterprises. As an example, Cisco Spark just unveiled several updates.  Continue Reading

• Addressing three cloud-based collaboration security threats

  Cloud-based collaboration software offers productivity benefits, but carries security risks. Learn about three collaboration security threats facing organizations and how to address them.  Continue Reading

• Conference room technology experiencing a renaissance

  Conference room systems have seen a resurgence, as vendors look to improve content sharing among multiple presenters. Cisco Spark Board and Polycom Pano are just two examples.  Continue Reading

• Before deploying Skype for Business, follow these key steps

  Microsoft's Skype for Business has seen increased adoption in the enterprise, but there are crucial steps IT should take before deploying Skype for Business voice service.  Continue Reading

• The voice technology evolution: From analog to digital to VoIP

  The evolution of voice technology has taken us far from the old days of Ma Bell analog calls, but users still expect the same high-quality call standards.  Continue Reading