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Hosted IP telephony propelled by integrated communications

In UC news, the UCaaS and hosted IP telephony market is surging, as organizations integrate communication tools. Meanwhile, Fuze introduces a webcasting service.

The unified communications as a service and hosted IP telephony market is ramping up, as small businesses and large enterprises integrate communications to improve worker productivity and business agility, according to a report from Frost & Sullivan, a consulting firm based in San Antonio.

The convergence of communications technology is sparking the rise of the API economy, and the internet of things is driving communication integration with other software, according to the report.

The report named three key drivers for the UCaaS and hosted IP telephony market growth through 2022:

  • The growing communications infrastructure complexity will see organizations outsourcing their communications management to third parties to improve business agility.
  • Small and midsize businesses are adopting cloud communications to gain access to technology expertise and allocate limited financial resources.
  • Forward-thinking businesses are deploying cloud services to gain faster and more cost-effective access to advanced features.

Key vendors in the hosted IP telephony market include RingCentral, 8x8, Vonage, Jive Communications, ShoreTel and Mitel, according to the report.

Fuze releases webcasting service

Fuze Inc. has launched a managed webcasting service for organizing and broadcasting interactive presentations.

The service can be used from a desktop or professional production studio and can handle video feeds for live streaming, recording or international satellite broadcasting for over 25,000 participants. It also includes a dedicated event manager to lead all pre-event logistics and post-production follow-up.

An engagement index allows meeting organizers to define parameters to measure lead scoring, attendee engagement, content and overall success of an event. The webcasting service also includes analytics to track attendance, demographics and behavior inside the presentation.

Participants can join meetings without downloading software. Additional features include live and on-demand audio and video presentations, advanced polling with real-time results, screen broadcasting to allow presenters to broadcast from their desktops, and support for PowerPoint, animations and embedded videos in a streaming slide presentation.

GSX updates monitoring service for Office 365

GSX Solutions has announced its new GSX Gizmo web interface that offers full support for Office 365 monitoring and reporting.

The centralized web interface gives administrators an overview into the quality of service delivered in multiple locations. There is a dashboard dedicated to each environment, and a custom view capability filters information by platform, server, environment or location.

The service also includes GSX Robot Users, which are bots that can be deployed in multiple locations to run scans and report back to the web interface.

The latest version of GSX Gizmo also supports Skype for Business Online, SharePoint Online and Exchange Online.

Next Steps

Choosing between SIP trunking and hosted IP telephony

Finding the right UCaaS provider for your organization

Office 365 reporting gives insight into user activity

Dig Deeper on IP Telephony Systems