VoIP vendor 8x8 Inc. once again topped a list that ranks the leading UCaaS providers in the North American market....
The report, conducted by market research firm IHS, found the market has a large provider landscape full of mergers and acquisitions as vendors look to gain scale, new capabilities and long-term survivability. However, the top UCaaS providers have remained fairly consistent over the past few years.
According to the report, the top 10 UCaaS providers are 8x8, Vonage, West, RingCentral, Mitel, Verizon, Star2Star, Broadview Networks, Fuze and Nextiva. 8x8 was named the market leader for the third straight year because of its installed user base, financial position and continued execution of its market strategy with small businesses and up-market growth, according to Diane Myers, a senior research director at IHS.
This year, Nextiva appeared on the IHS UCaaS scorecard for the first time, landing in the top 10 due to its installed user base, Myers said. Rankings for the report are based on certain criteria, including installed user base, financial stability, market strategy, service capabilities and support options.
Task management integration for Spark rooms
Cisco and Redbooth have teamed up to bring team management to Cisco Spark rooms. With the integration, users can work simultaneously in Redbooth workspaces for task management and Spark rooms for team collaboration.
Users can customize Redbooth's task management services to include task lists, Kanban board workflow tools, and Gantt charts for project scheduling. Updates in a Redbooth workspace are automatically added to the associated Spark rooms to help users track and manage workflows.
Jason Goecke, general manager of the Tropo business unit at Cisco, said the partnership with Redbooth is an example of taking Cisco APIs to integrate Spark with business apps to enhance team productivity.
Masergy offers real-time call management
Masergy Communications Inc. has rolled out new capabilities to its UCaaS Analyst performance monitoring portal to provide real-time call management. Masergy's UCaaS Analyst provides IT managers with network performance metrics, end-to-end monitoring of UC endpoints and the ability to troubleshoot issues that cause poor call quality.
The new features include a consolidated view of user profiles and service inventory reports. The portal also includes customizable dashboards with improved data visualization, the ability to view support tickets and access to invoices.
The portal integrates with Masergy's cloud-based Intelligent Service Control platform, which allows UCaaS customers to increase bandwidth on demand, set quality-control levels and monitor service use.
The new UCaaS Analyst capabilities are expected to simplify the management of business communications by giving administrators on-demand visibility into their collaboration services.
ROI template helps calculate UCaaS costs, benefits
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Evaluating the security of UCaaS providers