Vidyo has upgraded its cloud-based video conferencing system to make it more appealing to highly regulated industries,...
such as finance, healthcare and the military.
This month, Vidyo introduced changes in three main areas: performance, video conferencing system management and -- perhaps the most important for regulated industries -- security. The upgrades included making the network topology more secure, and improving Secure Sockets Layer communications between servers and clients.
The changes, which were done with the help of third-party consultants, brought Vidyo's cloud video conferencing system into compliance with the security standards of the military, healthcare and financial services.
"You can't build something that's bulletproof, but this is absolutely a strong and secure system," said Ben Pinkerton, director of product marketing for Vidyo, based in Hackensack, N.J. "Secure communications is a critical component today."
A 2015 unified communications and collaboration benchmark study by Nemertes Research found security was the No. 1 concern for IT leaders considering cloud-based UC systems. Among the IT leaders who said they had no plans to use cloud-based UC services, 62% said the primary roadblock was security -- specifically around compliance, retention and possible government access to data.
"End-to-end security is extremely important, especially in regulated verticals," said Irwin Lazar, an analyst at Nemertes Research in Mokena, Ill.
For enterprises, implementing a cloud-based service, such as Vidyo's video conferencing system, means placing critical data in the hands of a third party, said Roopam Jain, an analyst with Frost & Sullivan.
"There is a leap of faith and a new mind-set required for many customers to get comfortable to migrate to cloud," Jain said. "Organizations adopting cloud must perform due diligence to ensure that the data is secure both when in transit and at rest, and that security is built into the DNA of the cloud video conferencing service provider."
Vidyo's other infrastructure changes involved network performance and administrator management enhancements, Pinkerton said. The changes resulted in a 50% reduction in necessary computer processing required to make a video call.
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