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Microsoft buys Event Zero's analytics and reporting tools

Experts believe Microsoft's acquisition of UC Commander, a collection of Event Zero's analytics and reporting tools, will improve Skype for Business for administrators and end users.

Microsoft's purchase of some Event Zero analytics and reporting tools will soon make it easier for businesses to track usage information on Skype for Business in Office 365.

Last week, both companies announced on their blogs the purchase of Event Zero's UC Commander suite. UC Commander uses analytics and reporting tools to collect information on usage patterns within Skype for Business, and provides information to administrators and IT managers.

Previously, Event Zero was already providing analytics and reporting tools for Skype for Business Online, the cloud-based version of the service.

Microsoft's goal is to make the Skype for Business analytics and reporting tools "as powerful and easy to use for IT professionals as Skype is for end users," Zig Serafin, corporate vice president of Skype for Business Engineering at Microsoft, said in a blog post.

"In the future, using the technology acquired today, we will be able to add strong diagnostics and troubleshooting capabilities with even more extensive reporting and analytics for online audio, video conferencing and media streams -- all within a unified management and admin system," Serafin wrote.

Analytics and reporting tools will benefit end users

The acquired technology will benefit end users and Microsoft, according to Bern Elliot, an analyst at Gartner.

"This solves a problem for Microsoft, which is it lets Microsoft get better management over its network and better reporting into its network activity," Elliot said. "And it will be good for end users who want to better understand how their Skype usage is going."

A 2014 report from Gartner expected Microsoft Lync, now known as Skype for Business, to continue its adoption rate as a telephony provider. The report said the adoption rate will likely earn Microsoft a top-three position as a global telephony provider by 2016.

Microsoft recently added several features to Skype for Business, including a streamlined user interface and integration with Office 365. Microsoft has also released Skype for Business apps for Android and iOS smartphones and tablets.

Event Zero already provides statistics and dashboards for administrators to see the usage of their environment, said Alan Lepofsky, an analyst with Constellation Research.

"The combination of these two products could provide employees more insight into the people and content from the meetings and conferences they take part in," he said.

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Dig Deeper on Communication Integration with Enterprise Applications

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How do you think the built-in analytics and reporting tools in Skype for Business will improve user productivity?
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As I mentioned in another post, users have gotten used to applications they use being buggy, so they often don’t report the issues they have. Built in analytics and reporting tools can help us identify those issues so that we can get them resolved, which will result in a better quality of service for the end users.
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One the larger problems I’ve seen with supporting Skype for Business is that users often fail to report issues (chalk that up to the Facebook effect), so we don’t really know what those issues are or how to prevent them. Adding some back-end analytics will go a long way in improving the level of service that we can provide.
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Built in management tools for Skype business gets analytics boost
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