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Sonus Networks, a company that sells VoIP, video and other UC services, has improved its WebRTC technology by adding better security and mobile features for enterprise users.
The upgrade, called WebRTC Services Solution 1.1, also lets users deploy the product in public cloud environments, including Amazon and Google. Public cloud support was a key customer demand, according to Mykola Konrad, vice president and general manager of the media gateway and policy business unit at Sonus.
Added security among new features of Sonus WebRTC update
On the security front, Sonus added an authentication framework for social media and directory services that allowed the transfer of information without jeopardizing data protection. For deploying UC services on mobile devices, the company launched a new version of the iOS, Android and .NET software development kit (SDK) library that works on 97% of the mobile devices on the market.
Tsahi Levent-Levi, an independent analyst on WebRTC, said Sonus took the right path by catering to the cloud, where the majority of WebRTC deployments reside. Improving the client-side SDK was also important, since more programmers are building apps that conduct WebRTC sessions on multiple devices.
In general, the improvements to the Sonus WebRTC technology are evolutionary, said Irwin Lazar, analyst for Nemertes Research, based in Mokena, Ill.
"They're adding more capabilities to support mobile devices and more browsers, and that's more of an incremental development," he said. "They're providing some of the back-end infrastructure needed for security and performance management."
WebRTC technology allows users to have real-time communication in a Web browser, and has received a lot of attention since its beginnings in 2011. But deploying WebRTC technology has proven to have challenges, experts said.
"It's a real challenge to incumbents and existing VoIP vendors," Levent-Levi said. "On one hand, on the network, it is quite similar to all other VoIP solutions; but on the other hand, the way you build and deploy services with it is different -- it is Web-based."
Browser limitations are among WebRTC's biggest challenges, Lazar said. A 2014 Nemertes survey of 200 IT leaders found that only 7% had plans to deploy WebRTC by 2016.
"It's still not a ubiquitous standard that everyone uses," Lazar said.
The Sonus WebRTC upgrade was launched in January, making it available for a one-time licensing fee that starts at $15,000.
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