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RingCentral launches new Apple Watch application

In UC news, RingCentral launches its mobile app for the Apple Watch, while a report finds that employee video skills are increasingly important in the workplace.

RingCentral has announced the availability of its RingCentral Mobile for Apple Watch application to increase support for enterprise wearable devices.

The Apple Watch application allows users to respond to incoming calls and messages when away from their desks. When receiving a call, users can send a text-to-speech message, use the Apple Handoff feature to transfer the call to an iPhone or send the call to voicemail, where a transcription of the voicemail can be read on the Apple Watch.

The application also syncs with RingCentral Office accounts to allow users to view all communication with their most recent contacts and receive notifications.

Kira Makagon, executive vice president of innovation at RingCentral, said the Apple Watch application is in line with the company's vision to provide enterprise mobile communications across any device.

The application can also sync with an iPhone, and read and reply to text messages. It is currently available on iOS 9.1 and higher for current RingCentral customers.

Report highlights need for employee video skills

Enterprises are placing a higher value on video in the workplace, and video skills are becoming increasingly important for employees, according to Kaltura's latest State of Video in the Enterprise report.

The report found that employee-generated video content is expected to become an important business tool within the next three years. The report is based off a survey of 250 enterprise respondents across various departments, such as IT, operations and sales.

Nearly all the respondents said video skills are important for employees, and 83% said employers should encourage employees to improve their video skills. About one quarter of respondents said employees already spend between 30 minutes to two hours per month creating video content. Nearly half of the respondents reported creating more video content in 2015, compared to 2014.

The report found that measuring the return on investment (ROI) of video is still a work in progress for most enterprises. Nearly half of enterprises rely on usage analytics to determine ROI, while 32% use surveys and user feedback, and 22% use outcome-related approaches to measure ROI.

8x8 expands offerings in U.K. government cloud

8x8 Inc. announced its EasyContactNow (ECN) cloud contact center management service is now available on G-Cloud 7, the United Kingdom's government cloud program.

ECN is part of 8x8's enterprise communications as a service portfolio aimed at midsize and enterprise markets. The portfolio allows public sector organizations, such as government departments, to provide services with features such ascallback, Interactive Voice Response workflow builder, call recording, short message service (SMS), browser integration and integration with customer relationship management services.

The inclusion allows 8x8 to expand its offerings to public sector organizations. 8x8's full portfolio of Virtual Contact Center and Virtual Office are also available on G-Cloud 7.

Next Steps

Is the Apple Watch viable for the enterprise?

Taking advantage of Apple Watch apps

The business case for video sharing in the enterprise

Dig Deeper on Mobile Unified Communications Applications

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