UC Blogs: WebRTC video conferencing impacting education

In this week's blogs, analysts discuss how WebRTC video conferencing is shaking up traditional views of video conferencing in education, while Genesys announces Skype for Business integration for the call center.

Consultant Tsahi Levent-Levi discusses how WebRTC video can reinvent video conferencing in education. Levent-Levi writes that traditionally video conferencing and video equipment in an educational setting have been sold as large screens for classrooms and lecture halls. But Levent-Levi writes about two education startups that are using WebRTC for video conferencing on a smaller scale.

The first startup is India-based Vedantu, which focuses on online private tutoring. WebRTC is used for voice calls and whiteboard sharing. Both the tutor and student can connect via desktop or mobile. The second startup is Cameroon-based Kwiizi, which serves as a communication platform and gives access to educational materials like books and video. The platform is WebRTC-enabled to allow students and teachers to make video calls.

Read more about how WebRTC can impact specialized industries.

Genesys integrates with Skype for Business in the contact center

Nemertes Research Analyst Lisa Durant discusses Genesys announcing its integration with Skype for Business. Durant writes that the Genesys Skype for Business Connector will help Genesys compete in the call center space, as the call center software provider will now support capabilities like voice, video and chat through a single desktop interface.

The integration will also allow agents to escalate conversations across channels and enable third- and first-party call control. Durant writes that the service gives organizations that are standardizing on Microsoft a new option to consider when developing contact center plans.

Read more about Durant's estimates for the service's cost.

Apple partnership means big things for mobile platforms

Wainhouse Research Senior Analyst Alan Greenberg discusses his briefings with mobile content enablement platform provider bigtincan and its partnership with Apple. He writes that bigtincan's platform is a blend of real-time collaboration, on-demand streaming and content management tools.

Greenberg writes that bigtincan was chosen by Apple to participate in its business applications partnership with IBM to accelerate adoption of Apple devices in the enterprise. A partnership with Apple is transformative for a small company like bigtincan, which is taking advantage of Apple technology like iCloud, Mac clients and iWork for better mobile collaboration, Greenberg says.

Read more about bigtincan's capabilities and how its platform is leveraging Apple technology.

Next Steps

IBM and Apple partner to deliver mobile enterprise services

WebRTC video use cases extend beyond contact centers

Dig Deeper on Collaborative Applications